Our sales lady called Jacqueline was very good there was no pressure to buy a mattress from them,we were in the shop around a hour trying different mattreses. Chose one came a week later told us when... See more
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See what reviewers are saying
Excellent service in store Louise spent a lot of time explaining the ottoman base and mattresses to us making it easy to choose the right ones for us. Delivery was on time and the guys worked swiftly... See more
Had 2 sets of deliveries within 2 weeks I cannot remember the first set of men’s names however the second set were ash and Alex both sets were very helpful and trustworthy. The beds were built to a hi... See more
Great staff at dreams showroom nothing to much trouble for the lady who dealt with me name Louise very knowledgeable on all aspects of beds mattresses and delivery was spot on time staff lovely to de... See more
Company details
- #42 of 115 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 228 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Gallagher Retail Park, CV6 5QG, Coventry, United Kingdom
- 02476 666604
4.9
Excellent
361 reviews
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Amazing
Wow
Yesterday we went to Look at electric beds. We was greeted by Rob Joyce from dreams at Gallagher retail park.
He knew his information on beds and was so very helpful.
Not once did he force sale on to us.
The bed was £7000 all but a few pence. So we went away to talk and measure up.
We went back today to order the bed. Again Rob went above and beyond to help and assist.
He informed us of everything and was a delight to give the business too.
We will be recommending both Dreams and Rob for future reference.
A massive thank you Rob
Debbie and Alan
27 January 2026
Unprompted review
Harrison Spinks Masters Guild 8450K Mattress, very firm
We are very happy with our purchase from Dreams Coventry. Our new mattress arrived on the date advised and we have found it both comfortable and well made. We expect to have many years of good nights sleep on it!
17 January 2026
Friendly and knowledgeable staff
Friendly and knowledgeable staff.
Great service from start to end.
24 January 2026
Made a purchase at Coventry dreams
Made a purchase at Coventry dreams, the sales man was wonderful and knowledgeable. Loving the new mattress after getting rid of our simba!!!
23 January 2026
Good Customer Service
I purchased Jenkins Double Ottoman Bed. Good design. Good Customer Sevive from the Manager at the store when I ordered it. He was very helpful. The other staff were too. I purchased a mattress also and it is really comfortable
13 August 2025
This is what customer service should look like.
From our initial meeting with your sales staff to the delivery everything was handled exceptionally well. The delivery men were very professional and helpful with all packaging cleared away.
We would definitely recommend Dreams.
17 January 2026
Really good customer service in store
Really good customer service in store. Delivery as stated and the lads who built the bed were lovely.
16 January 2026
Mac was one of the best staff in…
Mac was one of the best staff in Dreams, with his experience he did his best finding us the best products
11 January 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good quality replacement …
Customer experience was okay but the mattress is not good enough. I have back ache from time to time.
On the 28th of February, 2026 I got a replacement and it’s very comfortable. Thank you Dreams.
23 March 2025
Reply from Dreams - Coventry
Good Afternoon, Nikki
Thank you for taking the time to leave us your review. I am sorry that it was not a suitable time to talk today.
I have sent you an email and I look forward to speaking with you soon.
Kind Regards,
Faye
Best experience
Went to store not knowing what mattress I needed. I went to Gallagher retail park in Coventry and meet Rob, he was outstanding on his knowledge, and it was a pleasure to deal with him. Would well recommend.
26 December 2025
Unprompted review
Highly recommended
I was really impressed with Dreams - from the sales team, who were amazing, through to delivery, everything went smoothly. The bed is cosy, and it’s great to have storage underneath. Highly recommended.
13 December 2025
Nice and comfortable a firm mattress…
Nice and comfortable a firm mattress needs bedding but getting a good night's sleep at last.
12 December 2025
The staff the delivery team and of…
The staff the delivery team and of course the bed and mattress, we are sleeping 100% better and can’t wait for bedtime
6 December 2025
A positive experience from start to…
A positive experience from start to finish. Staff in the shop were friendly and knowledgeable. Bed delivered on time, old bed taken away and we are sleeping well 👌
29 November 2025
Tempur mattress
Thumper mattress is very good very comfortable. Sincerely I received it i am having no issues.
23 November 2025
Bed is very good
14 November 2025
Excellent service all round
The people in store were very helpful and knowledgeable.The bed was delivered on time as requested and the people who came to install it were very quick and efficient.Also they spent time to show us how everything worked.Excellent service from start to finish
17 October 2025
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