First rate experience in store to purchase new bed and mattress. On time delivery with excellent communications. Very efficient installation in room of our choice AND removal of old mattress. Having... See more
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From start to finish great service. Pleasant, knowledgeable very friendly. Delivery was perfect. Well done to all staff. The mattress is superb. My back is much easier. Sleeping the best ever no mat... See more
Service in the store was excellent, staff friendly and courteous. Went through all our options. Delivery date made and bed delivered on time. Delivery men were fabulous, courteous. Took our old mattre... See more
The experience from start to was exceptional . The lady Sarah in the store in Doncaster to the two amazing men who delivered the mattress was fantastic.
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6a Danum Retail Park, DN5 8LY, Doncaster, United Kingdom
- 01302 390379
4.8
Excellent
338 reviews
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Best day in March
The welcome and the patience of the person guiding me through the shop and felt he cared about me and wanted only the best for me
30 March 2026
Unprompted review
Friendly,efficient service both in the…
Friendly,efficient service both in the shop & for the delivery
20 March 2026
In store experience in Doncaster…
In store experience in Doncaster excellent. Staff were patient and genuinely trying to meet the needs of my elderly mother.
31 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff in the shop were great to deal…
Staff in the shop were great to deal with. Delivery men could be more careful as a picture frame was smashed whilst removing the old matress.
26 February 2026
Reply from Dreams - Doncaster
Good morning,
Thank you for taking the time to leave us this review. I am very sorry to hear about the damage caused to your property, and I sincerely apologise for any inconvenience this may have caused.
I have sent you an email outlining what we would like to offer in order to resolve this matter for you. If you have any further questions or need any additional assistance, please do not hesitate to reach out to me directly.
Kind regards,
Dylan
A lady with blonde hair (is it Sarah)…
A lady with blonde hair (is it Sarah) was incredible! Wonderful experience! Bed was purchased in Feb 2025. Thank you.
6 February 2026
Great deals on quality mattresses without pushy sales
There was a wide selection of quality mattresses and at no time were we pressurised into purchasing one. We did get friendly knowledgeable assistance though, which really helped to make a purchase. Sitting down at the desk to order the product went very smoothly too and we were even offered a hot drink. So I would recommend Dreams to anyone interested in a new mattress. The free duvet and pillows for the weekend promotion were icing on the cake!
21 February 2026
From the moment that I walked into the…
From the moment that I walked into the shop until the moment my bed delivered it was great customer experience.
27 February 2026
Perfect Service.
Came in with my grandma for her dream bed and mattress. Unfortunately lost the name of the lovely lady who gave us assistance, however she could not have been more helpful. Perfect experience, gran loves the bed, win.win.. thank you.
27 February 2026
Had a great experience buying a new…
Had a great experience buying a new mattress at Dreams Doncaster.
Julie looked after us and got us a great deal from Dave,
Thoroughly recommend.
6 February 2026
Unprompted review
Staff were very good explained…
Staff were very good explained everything about the bed was delivered on time the to men that delivered the bed were very good I am very pleased with this product thanks
22 February 2026
Amazing experience
Sarah was fantastic from start to finish. She was warm, patient, and genuinely interested in helping us find the right mattress. She guided us through the Sleepmatch process, explained the results clearly, and then took the time to show us several different mattresses that matched our needs. She never rushed us, answered every question confidently, and made the whole experience feel easy and enjoyable. Her professionalism and friendly manner really stood out and made our visit exceptional.
17 February 2026
Unprompted review
Great service & quality products
Had a very poor experience with a competitor - but the replacements I ordered from you & the service received have been excellent ! Very helpful lady in store, delivery was early today, quality bed frame & mattress which is brilliant for the price. I’ve had to spend a little more than I wanted to, but the quality of the items makes it much more palatable ! They will definitely last & I now have a very happy little girl with her big girl bed.
18 February 2026
Unprompted review
The staff were very helpful and very…
The staff were very helpful and very friendly. Helped us with our choices. The delivery was perfect. They were very efficient and tidy. The beds are very comfortable. Thank you
4 February 2026
Excellent service.
18 January 2026
staff very helpfull used moniter bed…
staff very helpfull used moniter bed to fing the best for me tried several and found the right one had a coffee ,and chat
8 February 2026
The doncaster staff were so nice and…
The doncaster staff were so nice and knowledgable and not pushy.This was my 2nd major purchase from this store.
8 February 2026
Was a really excellent experience…
Was a really excellent experience really friendly staff with lots of knowledge on product and was not pushy selling.
6 February 2026
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