Fantastic deal, so happy with bed and mattress it's exactly what I wanted, Matty and other staff so helpful
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Russell and Nick in Dundee are exceptional and genuine in their customer service. Welcome us into the store like friends and didn't leave us twiddling our thumbs but didn't crowd us like some places d... See more
Shop...informative, encouraged to "try before you buy" "not pushy" given time, explained the sale clearly Delivery... "as says on the tin" kept in touch at least twice (we are difficult t... See more
A very pleasant place to shop. Staff were brilliant, they really knew their stuff and were able to answer my questions knowledgeably. There was a nice relaxed atmosphere and an impressive array of s... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 9 Kingsway West Retail Park, DD3 8RX, Dundee, United Kingdom
- 01382 816203
4.8
Excellent
395 reviews
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Still getting used to the mattress but…mattress ok
Still getting used to the mattress but new pillow did not arrive until Saturday 25th January
26 January 2025
Mattress very comfortable excellent…
Mattress very comfortable excellent choice aches and pains gone . Thank you
24 January 2025
Great service very knowledgeable on…
Great service very knowledgeable on their products got the most comfortable mattress ever
21 January 2025
Excellent service from start to finish
Excellent service from start to finish. This is my second purchase from Dreams and definitely was not disappointed. Effectively communication at all stages, delivery on time and we were updated throughout the order process. Highly recommend Dreams!
18 January 2025
Excellent customer service from the…
Excellent customer service from the moment we entered the store until mattress was delivered
18 January 2025
Staff were friendly
Staff were friendly, didn’t overwhelm or hover over us during our visit. We left with good deals and excited for new bed and mattress! Also really kid-friendly and were able to cope with an energetic child! Umar Aziz was a wonderful member of staff. Thank you.
5 January 2025
Unprompted review
The staff were all very friendly and…
The staff were all very friendly and knowledgeable and took time to explain the products, prices and options available.
The whole process from investigation, to purchase and then delivery and assembly was painless.
We will be using the store and products again.
7 December 2024
Dreams make Dreams......
From when we walked into shop till delivery and setup Dreams team was excellent.
2 January 2025
Great experience , friendly service and the bed is lovely
Enjoyed the experience because of the efficient and friendly service and delivery.
21 December 2024
The Dreams experience
Had a really good night's sleep now. My back problems don't seem to affect me with the new bed and mattress and pillows and new fitted bed sheet 5 out of 5 for getting everything right and sorting out my sleep issues. CHEERS
22 December 2024
Buying a mattress & headboard
Staff were very helpful in advising on mattress choices. Plenty of time allowed to try out different ones. Simple ordering & purchase process. Speedy delivery. Highly recommend.
18 November 2024
Very happy with our new bed.
Very happy with our new bed.
Salesman Very helpful and pleasant
Good price.
19 December 2024
A very pleasant place to shop
A very pleasant place to shop. Staff were brilliant, they really knew their stuff and were able to answer my questions knowledgeably. There was a nice relaxed atmosphere and an impressive array of stock available to view and test. The mattress tester machine was excellent too. Plus there was a good range of both affordable or luxury items available.
18 December 2024
Unprompted review
Great service from start to finish…
Great service from start to finish everything explained well when ordering my dads bed and the guys that delivered and built it up were great and professional they removed all the packaging so no mess left, great work guys
11 December 2024
The new bed has meant having a great…
The new bed has meant having a great night's sleep, the best for years. Product perfect, service second to none. From Stuart the sales colleague to the delivery team, they were faultless.
14 December 2024
Fantastic service both in store and…
Fantastic service both in store and delivery and assembly of bed.
14 December 2024
Well informed about products without being pushy
We are very happy with the service provided in Dundee! In the shop, Stewart help us to decide the best bed and mattress for our needs. Allowed us to take an informed decision without pressuring us to select a particular product. A dedicated person like Stewart makes all easier! We are very happy with the delivery too. We received notifications about the time of the delivery. The items were very well protected. With such a nice experience, I am more inclined to think about renovating other mattresses!
18 November 2024
Unprompted review
first class service from the sales team…
first class service from the sales team to the deliery guys reccomend these guys to anyone
10 December 2024
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