We had no idea what mattress we needed for our son’s bed. Nirali helped us choose the right mattress. I was particularly impressed by her approach, where she wanted to make sure we had exactly the bes... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #23 of 113 best companies in Bed shop
- #9 of 85 best companies in Bedding Shop
- #37 of 224 best companies in Bedroom furniture shop
- #16 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far lived up to sleep and comfort expectation
The bed was comfortable and helped my back problem . Only had a limited time to try it at present due to house moving .
Dreams
Dreams, it is certainly the place to go and source your new bed. The technology they use to find a mattress that suits your needs is very unique compared to other companies. There is also a really good le el of stock to try within the store, which was all supported by the help and assistance with the friendly team at the store. Overall, very happy with the whole experience.
Manager at drea.s very professional
Manager at drea.s very professional. Divey guys fantastic very quick a d I for.ative
Satisfied Customer
The delivery team kept us updated and were very polite and professional. They know their their job best. In short, "job well done"
We felt valuable and appreciated, we're satisfied customers 😊
Enjoyable experience
Knowledgeable, friendly staff in store who did not pressurise when trying to make a sale.
A set delivery date and easy finance set up, ensuring a smooth experience overall.
The mattress arrived as organised within a 2 hour time slot and was hassle free. Smart, friendly delivery guys were efficient and helpful, also knowledgeable about the product, advising us to remove plastic and let mattress breathe etc.
I would definitely buy from Dreams again.
They were superb from beginning to end…
They were superb from beginning to end very professional
One satisfied customer
We had an excellent experience regarding the staff in our local Dreams who were informative and so helpful.The bed and mattress were delivered on time . The gentleman who delivered the bed was friendly and helpful . Will go to Dreams when we need any more beds .
Absolutely love my tempur mattress
Absolutely love my tempur mattress and could not have been treat better by dreams, the only comment would be unless you pay for the service they just bring it into the hallway and it is a very heavy mattress, we live in a bungalow and would of thought it would be good customer service to just take it to the room it was going ( this is not a cheap mattress)
Staff made you feel very welcome
Staff made you feel very welcome. Tried several mattresses and there was no pressure to buy. Delivery was good and the took the old msttress away.
Everything was easy and simple
Everything was easy and simple, all staff where helpful, and the two gentlemen delivering the mattress went over and above to help get it where it needed to be.
Great service.
Our new Tempur Mattress
Having tried out our mattress of choice in the Shop, we have found it delivers everything we were expecting. Mattress moulds to you body and remains cool, even in this heat.
Excellent delivery and product knowledge and staff were a credit to Dreams!
The staff are nice
Dreams Tempur Mattress
Gentlemen who served us was the manager and his assistant, were fabulous fairplay. We told them what we wanted and they gave us the best advice. Really helpful. Would defunct recommend.
May use AI-assist with repliesRead more
Sofa bed unsuitable
Sofa bed does not fold flat. Customer service inaccessible.

Reply from Dreams
Highly recommend the store in Croydon
Highly recommend the store in Croydon. Diane was brilliant and helpful in helping us choose the right mattress. She gave us time to decide and we even were offered a coffee!
Great
Great, salesman, not pushy at all, well informed and friendly. The delivery guys were also great, set the bed up, quickly and took all the rubbish, great experience.
Delivery was on time the delivery men…
Delivery was on time the delivery men were so helpful and had respect for my home by wearing protective footwear and so pleased with my new bed
Can't recommend enough
Can't recommend enough. Nothing was too much trouble. Very good customer service. The mattress itself is a beast, built like a tank, but very comfy. Would definitely buy again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







