Caroline at Dreams in Gravesend was very helpful, I told her our budget and type of mattress we was looking for. She showed us a few that matched the criteria let us test them out and gave us som... See more
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The salesperson was very knowledgeable he explained everything about the bed and he was very kind and patient When I wasn’t getting through with the bank transfer. All the staff at the Gravesend branc... See more
Bought two mattresses: super king, double. To replace existing 10+ year old mattresses: nothing really wrong with SK, but D had springs protruding. Large selection on show, some very expensive! Chos... See more
We were made very comfortable with our purchase, assisted by Caroline, who explained all that we needed to know. She showed to us that she cared about our choices that we made couldn’t have asked fo... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Imperial Retail Park, DA11 0DQ, Gravesend, United Kingdom
- 01474 327451
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excellent staff
Gravesend, Kent store. Brilliant staff who took time to help us choose the right mattress for our bodies and sleeping position.
Delivered on time
Delivered on time, very polite men, very careful, and took shoes off, just lovely people, just like the sales people in Gravesend
Great experience from start to finish
Great experience from start to finish. The staff in the shop were amazing and the delivery men respectful and quick.
Very helpful staff both at Gravesend Store and Delivery Staff
The staff member who I dealt with at the Gravesend Store was very pleasant and helpful as were the two delivery men. Altogether a good experience.
Excellent customer service 5⭐️⭐️⭐️⭐️⭐️
First class service from Dreams Gravesend from the initial purchase of the new mattress and interim courtesy
Messages to enquire if we was happy with the purchase and indeed we are 5⭐️⭐️⭐️⭐️⭐️ service fully recommend this customer focused company and their employees
A bed for my back.
I was able to lay on several beds before making my decision and delivery was also good.
Great attention to detail and care…
Great attention to detail and care taken to install the new bed in the correct position. All rubbish and old bed/mattress taken away carefully. I was very impressed. Thank you
Very comfortable sofa bed and we are…
Very comfortable sofa bed and we are happy to have this
Everything from the moment we got to…
Everything from the moment we got to the shop the assistant was lovely, the delivery and assembling was perfect, and the bed too is just perfect.
Second time.
It’s the second time that I’ve purchased a bed from Dreams and was so pleased with the whole experience and the quality of the bed, helpfulness of staff, and delivery service.
I would recommend them to anyone wanting to buy a bed. Excellent service at the Gravesend branch.
Dreams can come true,
Dreams can come true,
Look at my new bed,
I really love you!
Don’t give up till you have one!
Don’t give up till your old one’s gone!
Dreams can come true!
Love it
Great job
Very helpful staff , loved the special bed that works out what sort of mattress you require , and trying out the mattresses that are in store that it picks .
In store the staff were helpful
In store the staff were helpful, always ready to answer questions.
The delivery was on time, and quick in removing the old bed and frame for disposal, and replacing with the new bed and mattress.
Bed is comfortable, and was a good purchase.
Lovely clean shop.very polite and
Lovely clean shop.very polite and
helpful staff.knowledgeable. Good old fashioned customer service. Well done.
Did everything I asked for.
Thank you Gravesend store
Delivery staff were helpful and…
Delivery staff were helpful and efficient, as was the member of staff who processed my purchase in the store
Great beds, great service
The staff at our store were very helpful and knowledgeable about their products. We bought from Dreams before and have no hesitation in recommending them.
The delivery guys were very careful when moving the new beds in, and removing our existing ones. They phoned to give me an arrival time.
Great service all round.
Great service very friendly and fast…
Great service very friendly and fast most recommended
Experience was very good
Experience was very good, on time and did a fantastic job.
Thank you
My Dreams new bed experience…
Reece was very professional and knowledgeable about the beds. He was very patient and helpful. I purchased the bed on his recommendation. The installation team were also very professional and friendly. Great work all round. Highly recommend Dreams Gravesend. Well done everybody
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