Very satisfied with my purchase at dreams Staff couldn’t be more helpful. Helping me find the right mattress to suit my needs & comfort Very friendly staff & very well looked after which made... See more
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Very friendly staff who welcomed us, asked us relevant questions, placed us on the sleep match bed, pointed us in the right direction then left us alone to try as many of the recommended beds as we wa... See more
Visited the grimsby branch. Very pleased with the customer service given upon our viewing and then the purchase the following day. All members of staff welcoming and made us feel at ease. Purchased a... See more
Paid 3700 for a new bed, and what I assumed the old bed to be taken away, at least that is how I understood the salesman. But no, no room on the van for the divan just the mattress as I hadn't appar... See more
Company replied
Company details
- #42 of 115 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 228 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3A Victoria Street North, DN31 1TY, Grimsby, United Kingdom
- 01472 245538
4.8
Excellent
222 reviews
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There was o pushy salespersons when we…
There was o pushy salespersons when we went to have a look for a mattress, the guys who delivered our mattress was professional & we’ve had a good nights sleep since having the new mattress, would i recommend yes I would.
3 October 2025
great service
from walking in we where greeted with a smile ask if they could help i said just looking we lefted alone until i ask for help
the sale person answered all my problems quickie with great knowledge of the bed we picked out
27 September 2025
Dreams made my dream ofessional helpful fantastic customer…
Professional helpful fantastic customer service
20 August 2025
Helpful friendly service
We needed a new bed and went to Dreams because we have always had good service from them before. Staff were friendly and helpful, explaining the various options but never rushing us.
We would highly recommend Dreams.
5 August 2025
Unprompted review
Dreams Grimsby
Nice staff, good shop, excellent service. A breakfast bun to go with the coffee would have made it perfect. Only gripe is that the 2 plastic clips to hold the divan together are totally useless.
1 August 2025
Brilliant service from start to finish…
Brilliant service from start to finish could not fault it.
We used the instore diagnostic machine with the help of a member of staff. This gave us an idea what we were looking for and we were then guides through the choices we had. There was no hard sell and staff were very knowledgeable. We were lucky enough to get a delivery slot the following week. Delivery day was brilliant the driver rang me on the morning of delivery and was very informative on arrival about our new purchase. They took our old mattress away. I was very impressed with the service and would highly recommend the Grimsby store and staff.
26 July 2025
Exceptional service in Grimsby 👍
Malc and his colleague at the Grimsby showroom were exceptional. I will not hesitate to recommend them. The overall purchasing experience was a delight. The main person that served us was Malc, he was knowledgeable, friendly and professional and was a credit to Dreams.
17 July 2025
Unprompted review
Staff were really friendly and helpful
Staff were really friendly and helpful. Greeted us and offered us drinks while we made our purchase. They knew all the information about the beds we looked at and was able to offer us plenty of advice too. Great service.
10 June 2025
Unprompted review
Dreams, excellent customer service with a cuppa…
Helpful customer service with a cuppa when we went in to order our new bed. No problem with any of our requests. They even compared our three choices for us. From start to finish it was excellent service. The delivery team were excellent, so efficient and fast. We paid for our old bed taken away, no problem there either. Can’t fault Dreams from the beginning to the end…thank you again
7 June 2025
Really lovely staff, relaxing atmosphere
Really lovely staff called malcom, made it a relaxing atmosphere without pressure into buying anything.
Sleep machine was excellent and bought one from it's suggestions, I hope it's a good bed!
5 June 2025
Unprompted review
Fantastic service from helping us…
Fantastic service from helping us choose, buying and then delivery. All completely fuss free, efficient and friendly service. The mattress is brilliant
18 May 2025
Salesman knowledgeable and explained…
Salesman knowledgeable and explained everything
Delivery men on time and kept us informed of what time they were coming
21 April 2025
Brilliant service
Brilliant service, Very pleased with the bed, the delivery men were polite and professional. Delivered on time. Job well done.
11 April 2025
May use AI-assist with repliesRead more
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I bought an adjustable bed and Tempur…
I bought an adjustable bed and Tempur matress in December and returned the mattress after 90 days under the 100 day guarantee. Just didn't get on with the mattress but maybe just me. I then bought another mattress that was cheaper than the Tempur by £300 but was informed instore that I would get the refund in Dreams vouchers. I paid another £89 delivery for new mattress. I have now been informed that I cannot have the refund as that is the amount the tempur mattress was discounted in the store at the time and I have to pay that. In the T&C it says if you choose a cheaper mattress then you will be refunded in vouchers. I paid what the mattress was priced at for all customers not especially for me. The store manager informed me I would get a refund so I am taking this matter further and hopefully this will be resolved. Will let you know - feeling let down by Dreams after spending alot of money
19 March 2025
Unprompted review
Reply from Dreams - Grimsby
Good morning Ms Fieldsend,
Thank you for taking the time to leave us your review.
I am sorry to hear of the issues you have experiened.
I have been able to take a look through your order and have established that your original mattress was subject to a discount.
I have sent you an email to explain the discount and difference in price. I look forward to hearing from you soon.
Many thanks,
Kishan
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