Very smooth process from mattress selection, ordering and delivery. Pauline in the shop and Brahmin in the van made it all very easy. We’re sleeping well!
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Meeting Pauline in Dreams Guildford shop who despite our late arrival (couldn’t be helped) attended to us with courtesy, patience, knowledge and helped me to choose the right bed and mattress. Her adv... See more
Pauline who assisted us in the store was great. No pressure, very well informed and made the shopping experience easy. The deluvery process was outstanding with emaiñs and phone calls confirming the d... See more
Initially went into Guildford store and sales guy there was fantastic in helping find what type of mattress we needed. Did the digital computer thingy and found right one in the sale. Ordered online... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
6 & 7 North Street, GU1 4AA, Guildford, United Kingdom
- 01483 562933
4.8
Excellent
112 reviews
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Mattress
Very happy with purchase and great customer service from Pauline in the Guildford store.
11 January 2022
Unprompted review
Myself and adult special needs son…
Myself and adult special needs son shopped at the guildford branch . We were greeted by Pauline a staff member who guided us both through the proccese of bying a electric bed for Ashley my son and all the trimmings mattress e t c . Both Pauline and the store manager went beyond being helpful to Ashley and he left a very excited young man as he had just made
his first major purchase .
Iwould reccomend this store and company if you need bedroom products .
22 November 2021
Unprompted review
Excellent attention and support…
Excellent attention and support provided by Pauline and the Staff at Dreams Guildford, many thanks :)
14 November 2021
Unprompted review
Excellent.
Excellent service from the moment I walked in. Various options were shown to me and Scott was knowledgeable, friendly and professional at all times.
I highly recommend Dreams, Guildford.
23 October 2021
Unprompted review
Delivery review 👍
The delivery was early which was nice it was quickly put up and delivered the team could have been a bit more chatty however overall I was happy with it all good job thanks guys.
30 September 2021
Unprompted review
Appalling customer service
Appalling customer service. Following them causing damage to my property and a damage claim opened they have not responded or even acknowledged us in over a week. I am currently unable to securely lock my home yet Dreams customer service does not seem to care. Will not be recommending after this awful service. Even went in to the Guildford store, where I was promised if I purchased in store they would be able to help me with any problems. They can do nothing and provided only the same customer support contacts.
28 September 2021
Unprompted review
Very pleased with Dreams beds and I…
Very pleased with Dreams beds and I would rate them 10 out of 10.
However they need to sort out why they could not add a mattress which was out of stock at the time it was ordered, all on the same order number. The mattress came in before our order was delivered but for some reason they could not complete our order by adding the mattress on to the existing order?
3 July 2021
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Brilliant Guildford store …
Bought a new double bed from Guildford store. So impressed by the service that I got from Gabby there. Professional, knowledgeable and great communication. Good range on show and impressive mattress choice software.
Subsequent delivery impressive too.
Brilliant.
14 June 2021
Unprompted review
Reply from Dreams - Guildford
Good afternoon,
We're delighted to hear about your visit to our Guildford store, thank you for taking the time to share your experience with us.
We're glad to hear that you received excellent customer service from Gabby and we look forward to welcoming you back again in the future!
Kind Regards,
Charlie
Brilliant store Brilliant service 306A011
I have used Dreans twice in the past 18 months there service, quality & knowledge always top love them ❤ and Pauline in Guildford store to the telephony support & delivery drivers faultless
16 May 2021
Unprompted review
Mattress
Fantastic service, knowledgeable, helpful and friendly staff. Plenty of choice, given time to choose.
9 May 2021
Unprompted review
Excellent experience buying a new bed from Dreams
The instore sale with was well organised with covid precautions taken. Gaby was friendly and knowledgeable and helped us choose the right bed/mattress.
Delivery was efficient. Great communications and the delivery guys were respectful of safety and property by wearing masks and shoe coverings.
17 December 2020
Unprompted review
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