The staff In store couldn’t be more helpful, gave us plenty of information, we used the sleep match machine to determine our perfect match and gave us a pillow to ensure we tested the mattresses... See more
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See what reviewers are saying
The welcome shown from the moment we entered the store was quite remarkable, and the genuuine experience and knowledge shown was of the highest order. We are convinced we have mad a very sound invest... See more
second time I have purchased from Dreams and the service was great the fitters cleaned up every scrap of plastic /cardboard etc .wore protective overshoes ,they were friendly and polite did the assemb... See more
Purchased a new mattress from Fiona,very knowledgable and friendly. Shop was clean,warm and welcoming went on sleep match amazing. Offered a cup of tea or coffee which was a nice gesture. Delivery wa... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 Victoria Retail Park, HX3 5HL, Halifax, United Kingdom
- 01422 360495
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The staff in Halifax are excellent and…
The staff in Halifax are excellent and would highly recommend them
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