Umar Ali warmly welcomed us and he guided us at his best. He explained each bit we had been asking and he also suggested a lot of combinations of our choices as well as colours, material, layout almo... See more
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I was served by a young gentleman called Aman. He was very helpful and answered all of my questions. He seemed to be very knowledgeable regarding the products sold within the store. He greeted me with... See more
We were greeted by Kishan- Sales advisor who took the time to walk us through the store. He guided us through the mattress assessment tool and then picked out best mattresses as per our body needs/ a... See more
The store experience was great. Umer was very pleasant and helpful. Great customer service Delivery times are too long as i had to reschedule. The delivery was smooth on the day. Disappointed in th... See more
Company replied
Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hayes Bridge Retail Park, UB4 0RH, Hayes, United Kingdom
- 02085 690909
4.6
Excellent
199 reviews
Asks customers to review
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Excellent store to visit
Excellent store to visit, staff are extremely helpful and l was able to choose the right mattress for my needs. The Sleepmatch they have to test that you have chosen the right mattress is an excellent addition, it really helped me and noted that l had chosen the right mattress for my back issues. Looking forward to receiving my mattress.
5 July 2023
Unprompted review
Love Dreams
I am really happy with my purchase my bed and mattress very comfortable and I am very happy with service I received from Hayes Dreams shop specially Harry who assisted me with my purchase
29 June 2023
Really good service. Very satisfied with the product .
Went in to buy the mattress and received great service from Harry .
Very satisfied with the product and we are enjoying sleeping on it so all good .
23 June 2023
Very helpful and nice Staff.
16 May 2023
Very good and helpful staff
12 May 2023
In store shopping experience was great…
In store shopping experience was great at the HAYES store.
6 May 2023
Unprompted review
Where dreams come true
Availability of required items and swiftness with which it was dealt with.
17 April 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
got new bed tv bed as speakers not…
got new bed tv bed as speakers not working informed 1 month ago still waiting for some to look into it . Not happy with aftercare service .
13 April 2023
Reply from Dreams - Hayes
Good morning
I am sorry for the ongoing issues you are having. I can see that you have spoken to one of our dedicated tech team yesterday, and they have organised for the supplier to contact you to fully resolve the matter.
We have made them aware of the urgency of the situation, and they will be in contact with you asap.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Everything processing and delivery…
Everything processing and delivery order done excellent thanks
11 April 2023
Great experience👍👍👍
25 February 2023
Excellent……..!
23 February 2023
Umar Ali warmly welcomed us and he…
Umar Ali warmly welcomed us and he guided us at his best. He explained each bit we had been asking and he also suggested a lot of combinations of our choices as well as colours, material, layout almost everything. He was too friendly and generous. I also told him he gave us the best customer service to us.
He helped with discounts etc. We really appreciated it. Aww, bless Umar Ali. You are the best seller.
9 February 2023
Unprompted review
Bobby customer advisor really help us…
Bobby customer advisor really help us to choose good product.
12 January 2023
Excellent customer service
Excellent customer service, well done Prince!
Excellent quality of beds and mattresses!
21 December 2022
Brilliant bed and great service from store manager
I had been to three other bed retailers before this Dreams store. The selection of beds and mattresses is great and the service from the manager was outstanding. He took time to answer my questions and go through a range of options. It’s a nice touch to be given a pillow to go round testing the mattresses with. I returned the following morning to confirm my order and am very happy with the product I chose. The quality and style of the bed and headboard had the edge on anything else I had seen. Lovely stone colour and the mattress was hugely reduced in the sale. Fab.
23 January 2023
Unprompted review
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