Dreams - Hayes Reviews 

199
TrustScore 4.5 out of 5

4.6

Hayes Bridge Retail Park, UB4 0RH Hayes, GB


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Rated 5 out of 5 stars

Umar Ali warmly welcomed us and he guided us at his best. He explained each bit we had been asking and he also suggested a lot of combinations of our choices as well as colours, material, layout almo... See more

Rated 5 out of 5 stars

I was served by a young gentleman called Aman. He was very helpful and answered all of my questions. He seemed to be very knowledgeable regarding the products sold within the store. He greeted me with... See more

Rated 5 out of 5 stars

We were greeted by Kishan- Sales advisor who took the time to walk us through the store. He guided us through the mattress assessment tool and then picked out best mattresses as per our body needs/ a... See more

Rated 3 out of 5 stars

The store experience was great. Umer was very pleasant and helpful. Great customer service Delivery times are too long as i had to reschedule. The delivery was smooth on the day. Disappointed in th... See more

Company replied


Company details

  1. #42 of 115 best companies in Bed shop
  2. #31 of 86 best companies in Bedding Shop
  3. #81 of 227 best companies in Bedroom furniture shop
  4. #30 of 86 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Hayes Bridge Retail Park, UB4 0RH, Hayes, United Kingdom

  • 02085 690909

4.6

Excellent

TrustScore 4.5 out of 5

199 reviews

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4.6

All reviews

(199)

13,836 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best mattress

Best mattress, best price, best service. What else could I ask for? The first one I bought we did not like it, when I asked to Change it, there was no problem, no questions asked, they changed it straight away. I will say they are the best company to deal with. Many thanks Dreams.

10 December 2022
Rated 5 out of 5 stars

Very welcoming staff

Very welcoming staff. A variety of mattresses are available. There is a sleep machine that helps you decide what mattress is best for you.

26 December 2022
Unprompted review
Rated 5 out of 5 stars

A* Customer Service

I was served by a young gentleman called Aman. He was very helpful and answered all of my questions. He seemed to be very knowledgeable regarding the products sold within the store. He greeted me with a warm welcome and made me feel at ease. My shopping experience was great. In the end I brought the most comfortable bed and I am very satisfied with my purchase. Thank you Aman for your great advice and I’ll definitely be returning.

23 November 2022
Unprompted review
Rated 4 out of 5 stars

The sales rep was amazing

The sales rep was amazing, just like a Doctor of beds, she knew her stuff, the installation team did a good job apart from the small details, they left some packaging still attached to the bed with lots of small plastic tags , a very sharp piece of metal was found inside the ottoman storage area, a lovely bed but a bit too expensive, the headboard I thought was overpriced at £599 the mattress at £1399 a bit too much apart from that it’s the best bed I’ve ever owned a great nights sleep very comfortable and good for my bad back 👍

24 September 2022
Unprompted review
Rated 5 out of 5 stars

Super

Friendly and helpful service from store to delivery. Fantastic bed frame and very comfortable mattress.

21 September 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional service with Bobby

Exceptional customer service with Bobby she went over and beyond to help me find the perfect mattress as I have a lot of health conditions. Thank you Bobby for your exceptional customer service and helping me find my dream mattress!

8 September 2022
Unprompted review
Rated 5 out of 5 stars

Everything was great from the start

Everything was great from the start. The staff at the store we’re helpful and knowledgeable. The delivery team were on time and friendly. They also assembled our bed and did a great job and were careful taking the bed/mattress up the stairs.

31 August 2022
Unprompted review
Rated 5 out of 5 stars

Really a DREAM experience with BEDS

extremely worth the experience in store. Variety of products t hat suit the needs of customers. Testing machine for the body type and suitable mattress was awesome experience . Sales executive was well behaved and well knowledged , extremely courteous and gave u s ample time to go through the products available .
ANd delivery was super quick , in alloted time frame .

13 August 2022
Unprompted review
Rated 5 out of 5 stars

Fantabulous bed/ mattress show room experience

Excellent show room with a wide range of collections of quality and price range .
Can try all the mattress for feel .
Knowledgeable executives . Very polite and patient .
Machine that checks our physique and bed requirements are recommended .
A must visit in case looking for mattresses
Super fast delivery time (4 days )

5 August 2022
Unprompted review
Rated 5 out of 5 stars

Cars Lightning McQueen bed

Good customer service from both the store (Hayes) and the delivery team. The Lightning McQueen Cars bed is great and our son absolutely loves it! Not too difficult to put together either… took 2 of us 40mins.

6 June 2022
Unprompted review

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