Umar Ali warmly welcomed us and he guided us at his best. He explained each bit we had been asking and he also suggested a lot of combinations of our choices as well as colours, material, layout almo... See more
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I was served by a young gentleman called Aman. He was very helpful and answered all of my questions. He seemed to be very knowledgeable regarding the products sold within the store. He greeted me with... See more
We were greeted by Kishan- Sales advisor who took the time to walk us through the store. He guided us through the mattress assessment tool and then picked out best mattresses as per our body needs/ a... See more
The store experience was great. Umer was very pleasant and helpful. Great customer service Delivery times are too long as i had to reschedule. The delivery was smooth on the day. Disappointed in th... See more
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Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hayes Bridge Retail Park, UB4 0RH, Hayes, United Kingdom
- 02085 690909
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Best mattress
Best mattress, best price, best service. What else could I ask for? The first one I bought we did not like it, when I asked to Change it, there was no problem, no questions asked, they changed it straight away. I will say they are the best company to deal with. Many thanks Dreams.
Very friendly staff and effortless experience
A very highly knowledgable sales person and accomodated all our needs and exceeded expectations.
Even our 2yr toddler was accomodated for, allowing us to feel at ease.
Many thanks to Umar Ali for a seemless and effortless experience.
Very welcoming staff
Very welcoming staff. A variety of mattresses are available. There is a sleep machine that helps you decide what mattress is best for you.
Staff member Kishan was super helpful
Kishan was really helpful, went above and beyond, staff was really helpful and welcoming, beds are really good and would reccomened any of my family members there
A* Customer Service
I was served by a young gentleman called Aman. He was very helpful and answered all of my questions. He seemed to be very knowledgeable regarding the products sold within the store. He greeted me with a warm welcome and made me feel at ease. My shopping experience was great. In the end I brought the most comfortable bed and I am very satisfied with my purchase. Thank you Aman for your great advice and I’ll definitely be returning.
Bobi n Prince got a good knowledge of…
Bobi n Prince got a good knowledge of the products sold in dreams in hayes store
The sales rep was amazing
The sales rep was amazing, just like a Doctor of beds, she knew her stuff, the installation team did a good job apart from the small details, they left some packaging still attached to the bed with lots of small plastic tags , a very sharp piece of metal was found inside the ottoman storage area, a lovely bed but a bit too expensive, the headboard I thought was overpriced at £599 the mattress at £1399 a bit too much apart from that it’s the best bed I’ve ever owned a great nights sleep very comfortable and good for my bad back 👍
Great experience
I thoroughly enjoyed experience in this Dreams shop
Super
Friendly and helpful service from store to delivery. Fantastic bed frame and very comfortable mattress.
I was more than pleased.
I was more than pleased with my experience of Dreams from my first visit to the store, to my purchase being delivered.
Very helpful
Very helpful, found a good quality bed and mattress within my budget with a quick delivery date
Exceptional service with Bobby
Exceptional customer service with Bobby she went over and beyond to help me find the perfect mattress as I have a lot of health conditions. Thank you Bobby for your exceptional customer service and helping me find my dream mattress!
Everything was great from the start
Everything was great from the start. The staff at the store we’re helpful and knowledgeable. The delivery team were on time and friendly. They also assembled our bed and did a great job and were careful taking the bed/mattress up the stairs.
Really a DREAM experience with BEDS
extremely worth the experience in store. Variety of products t hat suit the needs of customers. Testing machine for the body type and suitable mattress was awesome experience . Sales executive was well behaved and well knowledged , extremely courteous and gave u s ample time to go through the products available .
ANd delivery was super quick , in alloted time frame .
Fantastic service and great selection…
Fantastic service and great selection of products. The staff were very helpful and knowledgeable also
Fantabulous bed/ mattress show room experience
Excellent show room with a wide range of collections of quality and price range .
Can try all the mattress for feel .
Knowledgeable executives . Very polite and patient .
Machine that checks our physique and bed requirements are recommended .
A must visit in case looking for mattresses
Super fast delivery time (4 days )
Excellent customer service and really…
Excellent customer service and really excited with the purchase we have made!
Mattresses choosing made easy!
Totally refreshing experience on what is always so complicated. Kishan in store was absolutely fantastic with product knowledge and advice.
Very good customer service prince the…
Very good customer service prince the worker is excellent go buy now very good discounts and very good customer service
Cars Lightning McQueen bed
Good customer service from both the store (Hayes) and the delivery team. The Lightning McQueen Cars bed is great and our son absolutely loves it! Not too difficult to put together either… took 2 of us 40mins.
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