Dreams - Hayes Reviews 

Had an excellent instore experience when we visited the Dreams store in Hayes. The staff in store were informative about the products on offer and made the whole experience superb by helping us make a decision on the product we finally bought. If you are looking for a mattress, I would recommend that you visit the store as there are a range of products on offer that you can test for yourself - with the help of the staff. Staff will be able to advise you with what might suit you and your budget with the help of Sleepmatch technology they have in store and staff's experience and knowledge. Personally for me - instore experience was better as along with the staff's knowledge and experience, I could see and feel the different types of mattresses that were on offer.

Thank you to the dreams staff at Hayes.

I recently visited the Hayes branch to enquire about a new mattress and the friendly assistant shoed me Sleepmatch system which took a few minutes and then showed me which mattresses will suit the way i sleep. He then showed me several options and also gave me a pillow to try them out. I was impressed by the number of mattresses they had covering all price ranges. I suffer from shoulder pain and they allowed me to take my time in trying mattresses and answered all of my questions. I had to go out for a break as my shoulder was in great pain and was allowed to come back and continue trying out the mattresses. The staff were really friendly and did not pressure me into ordering and even offered me a coffee - this is not usually expected whist visiting a bed shop. I selected a mattress in my price range and it arrived 2 days later at the time they stated. The delivery men were really polite and took the new mattress upstairs and set it up and collected the old one. My first night on the new mattress was great as i did not wake up with shoulder pain. I would recommend the Dreams store to anyone as they provide a great experience from start to finish.

Hayes team Prince Sales advisor was excellant

The store is full with variety of products such as bed base,mattresses and accessories suit with all levels of standard and budgets. Salesmen are friendly and full with product knowledges. They let us test before we bought for our suitable mattress. There are very clean toilets available for both female and male.Initially we went to check mattress but end out we bought 3 mattresses.
I strongly recommend this store if you are looking for quality bedding.
Regards
Hnin

Had a great in store experience with our sales guy called Prince. Had to wait quite some time for our delivery. Mattress and bed came first which was great. All fitted in , no issues. Another 3 weeks to wait for headboard. Guys fitted it for me only to find out it was not suitable for a divan storage base!!! So cross! Clearly sales person did not pick this up! Issue not resolved . No alternatives that would match base similar to what we need ! Not good

Fab service, best price around, delivery time was so soon I had to push it back, everything was excellent, I would highly recommend Dreams store in Hayes Bridge Retail Park. The staff here are super friendly and will go out of their way for you, so that you receive the best service.
Got an excellent offer in the Easter sales after shopping around for beds in various furniture stores. I left with an order for a brand new bed and mattress after speaking and looking at all the creations they had in store. The payment was very flexible, including changing dates around, everything was explained in detail to us.
I WILL BE BACK and will be telling others about your great service, prices and offers.

We visited the store in Hayes. We were served by Kishan who listened to and attended all our needs.
He based his recommendation on a new mattress for us after listening to all our feedback which was incredibly helpful.

The sleep machine is a great idea, The customer service was great and mattress was delivered in 5 days, The Mattress a bit hard but after a few sleeps will be hopefully ok. I’m disappointed the mattress was been reduced by £100 in the time between ordering and delivery

I called a day before to ask about a Ottoman double bed frame I wanted to buy. The same staff member greater me when I went to in store He was very help, remember me from when I called. He showed me and explained to me about the Ottoman bed frame I was interested in. Great customer services, I highly recommend and I will definitely visit again.

There were two delivery persons who brought our Tempur matteresses super king size ordered with Dreams store Uxbridge Retail Park for delivery around 12 noon. today. They wanted us to give consent to the fact that if matteresses get damaged while bringing into the room - it would be our responsibility.
We clearly told them that we will not take that responsibilty and that they should do everything according to their protocol and technically correct. They said that they would then leave these matteresses on ground floor and would not return to move them to our bed rooms on the first floor. We did not accept the proposal and rang up the Store and Spoke to Mr Prince who wanted the names of these delivery person but they refused to identify themselves. They then tried to pull the matteresses through and in the process had torn the cloth cover. After that they took the matteresses back with them and told us that Customer services people will Contact us on phone.
We had purchased same tempur matteresses couple of years ago from Dreams and these were successfully transported into the same rooms, also we had two days ago moved the old matteresses down for disposal and these were successfully brought down and outside. We hop that the matteresses are delivere soon and more trained personnels are sent. The two men who came to deliver were very difficult to handle and they were both pressurizing us to give consent for damages occurred during transportation to our bed rooms - they kept arguing non stop in spite of my requests that we will not take any responsibity for damage and their actions.

I am very happy with my recent experience shopping at your Hayes branch.
Thank you Prince for an excellent customer service. Even though he was busy, he took his time to help me. He is polite, friendly and professional.

The bed was excellent, the shop experience was good, but the delivery service was rubbish. The delivery personnel were useless. I have certain disabilities which make lifting heavy objects difficult. The drivers didn't even make certain that the two mattress halves were the correct way round so I could zip the two halves together nor did they remove the new packaging.

From the moment I entered the store to receiving my beds a superb experience.
Everything went well and so pleased with the new beds of excellent quality.

Great End to End service by Dreams team.

A very Special thanks to Dreams fantastic delivery and assembly team members. They faced strict unexpected parking restrictions due to Council works, agreed to find a parking space at quite a distance away, carry heavy items & tools after parking their vehicle, and install my bed 🛏 on the same day instead of delaying the delivery to another day weeks later when a van parking may have been easier.
I am ever so grateful to the delivery & assembly team members.

Thank you for an exceptional service by Dreams beds-a truly Dream team work.🙏🙏

Dreams were wonderful - they contacted me with my 2 hour slot and the delivery men contacted me to say they were nearby. The delivery men were friendly and explained what they were going to do. They were efficient and did not make a mess. They took my old bed and put the new bed in the bedroom ready to be assembled.

Went in and was well looked after by friendly staff. They talked through the different types of mattresses and put us on this bed that measures your sleeping positions and tells you what mattress suits you best according to your sleeping pattern. The process of buying my mattress was made simple and easy. And I was really happy with the speed of delivery.

The whole process from start to finish was well thought out and stress free. From the initial greeting by a Dreams colleague, through the assistance provided during our successful search for the mattress best suited to our very particular requirements, to the payment stage and beyond ... the service was exemplary.

The sales staff at Dreams were very knowledgeable about their product and very helpful.
The delivery arrangements were very reasonable and so much quicker than the competition.
Oh, and the bed is extremely comfortable.
I can highly recommend Dreams

A great place and never realized what a great place to shop - Hayes Dreams. Staff excellent and no pressure to buy and browse freely.

Looking forward to my TV BED and have a number of other purchases. Well done :)

Went to the Hayes store was help by Kishan he was truly amazing person very knowledgeable in what he was talking about and truly helped as well
We truly be back again!!! Thanks