Dreams - Kettering Reviews 

348
TrustScore 5 out of 5

4.8

Unit C Northfield Retail Park, NN16 9TS Kettering, GB


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See what reviewers are saying

Rated 5 out of 5 stars

One's experience couldn't been better from start to finish. Would like to thank Wendy in dreams for her lavable advice on bed & mattress choice . Can't believe on how much better quality of sle... See more

Rated 5 out of 5 stars

At the Kettering branch of Dreams, Vivek went above and beyond. We used the sleepmatch bed to find our perfect mattress. We tried lots of different types of mattress before finding the one we loved. V... See more

Rated 4 out of 5 stars

Buying the mattress was a good experience as the sales staff left us to it. We were not offered that stupid machine, for which I’m grateful. They gave us what we asked for, so no complaints there. The... See more

Rated 5 out of 5 stars

We were invited to lay on a special mattress to analyse our sleeping positions, then shown a number of mattresses suitable for us both. We were given a pillow and time on our own to try the mattresses... See more


Company details

  1. #42 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #79 of 229 best companies in Bedroom furniture shop
  4. #29 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit C Northfield Retail Park, NN16 9TS, Kettering, United Kingdom

  • 01536684354

4.8

Excellent

TrustScore 5 out of 5

348 reviews

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4.8

All reviews

(348)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is the way to buy a bed

Very helpful staff, no pressure to buy, able to try the bed fully and very good value for money. The best experience ever, far supperior to other stores we looked at. And the cup of coffee helped.

21 January 2025
Rated 5 out of 5 stars

Absolutely fantastic experience at the…

Absolutely fantastic experience at the Kettering store. The staff are lovely and Mina was so helpful. We only went for a pillow but after using the latest in store technology we purchased a new mattress too.

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Tv bed

My experience was brilliant. The lady that helped me was Lisa. She was very Knowledgeable and very friendly.
Was offered a hot drink. Lisa didn't rush me when I was trying out the beds and pillows. Lisa gave me time to think it all over. Very happy with my purchase.

26 December 2024
Unprompted review
Rated 5 out of 5 stars

I bought a mattress

I bought a mattress. It arrived when they said it would. The mattress is nice and comfy . I had another one two years ago,it too is lovely. The service Dreams have given to me has been perfect.

10 January 2025
Rated 5 out of 5 stars

The assistant in the store was…

The assistant in the store was excellent. I thought good customer service was a thing if the past but she proved it dies exist. Highly recommended and I won’t go anywhere else now.

22 November 2024
Rated 5 out of 5 stars

Great experience from first entering…

Great experience from first entering the store,using the sleep assessment beds to ascertain which type of bed 2as for us.
The purchase phase was explained thoroughly by a very knowledgeable guy,who talked us through everything.
Updates prior to delivery fabulous and as for the guys who brought it and assembled it ,they were polite efficient and knowledgeable too. Well done Dreams Kettering.

14 December 2024
Rated 5 out of 5 stars

Purchase process was simple

Purchase process was simple, clear and quick.
Delivery was quick and prompt
On site assembly was professional and polite.
All in all a pleasure to do business with the Dreams Team

12 December 2024
Rated 5 out of 5 stars

Great store with very helpful staff

Great store with very helpful staff. From the moment walking into the store to be greeted, have an explanation of the beds and how the pricing labels worked to the final purchase. Great store, great staff and made the shopping experience more enjoyable.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Great visit at Dreams Kettering

Great visit at Dreams Kettering! Staff was helpful and friendly, and we got a great mattress, exactly what we needed. Prices were very competitive as well, as they had a sale. Delivery was super quick, and the delivery man was on time and friendly. Overall a good experience!

13 October 2024
Unprompted review
Rated 1 out of 5 stars

50/50

Dan from dreams was amazing. Helped us with our choice. But the delivery men were awful! They were dragging my mattress across the grass and then one of the males who knocked on my door was about to walk off if I didn't open my door in 1 minute longer. Then they were dragging my brand new mattress across the floor into my house. I asked if they could put it by the stairs, they huffed and then one of the guys were looking around my house as to see If there was anyone else here. I felt awfully uncomfortable. One of the males just walked out leaving the front door open. No words. The second male then toke a photo and then left. No words. I said oh is that it? He said yes bye. I thought that was awfully rude aswell. If I knew the delivery service was like this, I won't be ordering from dreams again.

27 September 2024
Dreams - Kettering logo

Reply from Dreams - Kettering

Good afternoon Hannah,

Thank you for taking the time to leave us your feedback.

I am truly sorry to hear of the service issues you experienced during your delivery.

I am glad I could speak with yourselves to discuss this matter in more detail and agree upon a resolution.

I can confirm that your feedback is being used to address this matter constructively.

I have also sent you an email, so if you do require any assistance in the future, please do not hesitate to contact me directly.

Many thanks,

Kishan

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