Dreams - Kirkcaldy Reviews 

Beautiful beds.. Good experience with dreams Kirkcaldy

We are very impressed with our king mattress, requested a firm one, and I especially have been sleeping well , comfortable for our needs and the service was excellent

I bought online but I'd been into the shop a few weeks before to browse. The salesperson was helpful and low-pressure, which encouraged me to later purchase online after exploring other options. Everything after that was super easy - user-friendly website, great communication about delivery, easy assembly instructions. Very happy with the quality of the bed and the whole sales experience.

The assistant was very helpful and knowledgeable and was very patience and nothing was a problem when asking questions . She explain all the differents mattress etc

Friendly staff, nice experience, fast delivery, top service, many thanks

Very conformable bed.
I sleep well no more waking up with a sore back
Should have bought it ages ago

Excellent staff. Great product knowledge. Friendly and effecient. Delivery exceptional with fantastic communication re times etc.

Excellent service. Delivered on time. Great mattress.

Loved the easy experience of purchasing my new bed. It was delivered up my narrow stairs by competent delivery drivers.
My bed is medium to soft memory foam and it's really comfortable. I would recommend Kirkcaldy Dreams Store.

From entering the showroom to being served the experience at Dream was second to none.
Price discussions and organising the delivery, set up of new bed and removal of my old one was simple and flawless to organise, I knew what to expect and ensure that everything for me would be hassle free.
Communication with myself by the store was great, not to over whelming just enough to keep me in the loop with my delivery date.
Once we got about 4 days from delivery. The delivery guys started messaging me with the details of how they would deliver and confirmed that they would be removing my old bed, delivering it to the room of my choice and fully assembling it ready for us to put our sheets, duvet and pillows on ready for a good nights sleep.
I didn’t need to sign anything as all of this was taken care of at the shop. I received a call the next day from the shop ensuring I was happy with the delivery process and that I had a good nights sleep on my new bed.
This service from start to finish was first class and I would recommend Dream Kirkcaldy to all my family and friends which I have already been doing.
Thanks to Hamilton for this excellent service at the shop and to the two delivery drivers for their service also.

My guests who stayed over 3 days at Christmas had a good and comfortable sleep

Great service and delivery

From the minute I stepped into the Dreams store in Kirkcaldy the service was first class.
The gentleman who served me was so helpful in advising me on a suitable bed for me and arranging the delivery of my new bed on a day that was suitable to me .
The delivery team kept me informed about the time of delivery and assembled the bed as requested.
They were both very professional and explained everything I needed to know.
I am very happy with the bed.
A first class team from start to finish.

Customer service second to none . If only all businesses were like this

In terms of customer service, professionalism and courtesy you will no do any better than Aaron and Hamilton at the Kirkcaldy branch of Dreams.
From the initial arrival and contact Aaron was very helpful, listened to our needs and suggested the 3min computer analysis of our mattress needs.
Once we had decided on our choice of mattress the process of service, attention to detail and how Dreams can make the delivery experience fit our needs was outstanding!
Can’t thank both Aaron and especially Hamilton for a 1st class, professional experience
Highly recommend and will without a doubt are happy to recommend this branch if you are looking for outstanding service
Well done Dreams !

Great company always ready to demonstrate product, and answer any questions

It was brilliant getting the new mattress, which was purchased this year, fine to start with but now having to replace it as its sunk in the middle causing lower back pain, done everything the man said. Not happy at all sorry to say.

** further update, new mattress received and old faulty one taken away. Brilliant service, thanks so much for this my faith has 1000% been restored **

**update, manager has called me back and replacement mattress has been ordered** will take a few weeks but cant fault the speedy response, thank heavens

If I could give a -5 I would. Bought an expensive mattress end of March 2024 so just over 18months ago. It was the knighton k mattress £1200.
Noticed this morning that it has burst apart right down the seam on the side. Not what I would expect from such an expensive purchase?? Surely this should last a lot longer than 18 months!!!!
Called customer service to be told oh, sorry its out of warranty, nothing we can do.
Rubbish... dont waste your money !!!

Nice and cosy. Nice and firm. No back pain still getting use to it. Solid sleeping waking up after a sound sleep, but shorter sleep time.

Thank's