Good choice of products, with the opportunity to actually test what you're buying, Staff was very friendly and delivered great service, the lady (Claire) knew what she was talking about🌟🌟🌟🌟🌟. Un... See more
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The sales person was very friendly and helpful without being overbearing. We were shown mattresses (and tried them out) that were suitable for the way we slept, (we were tested for this in the shop).... See more
Bought for an elderly relative who has since said the bed is very comfy.Looked online before going in to store and when I went instore there was an extra £100 off due to a Black Friday promotion.I was... See more
Whilst the delivery of our goods was faultless the comfort factor of the Matress has let us down. When we tried out various mattresses in store to get one which felt right, we thought we had. Howeve... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8a Fife Retail Park, KY2 6QL, Kirkcaldy, United Kingdom
- 01592348438
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Kirkcaldy Dreams store is wonderful…
Kirkcaldy Dreams store is a wonderful store to go into and the staff is really knowledgeable. Clare was very attentive and listened to us. Not only did we find the perfect mattress but perfect pillows, mattress cover and even bought a king-size air mattress that has already came in handy. Thank you Dreams
Allowing me feel the mattresses
Allowing me feel the mattresses, I wasn't hurried to making a decision. Good services such as having water.
Great service
Great service by Sean. Listened to what we were looking for and didn’t pressure us to buy but allowed us to try out every mattress we needed to, some twice. Overall a very good buying experience.
Have had the new matress for over 2 weeks and every night had a great sleep.
2nd time I have bought a bed or mattress from Dreams and I would certainly buy my future beds from Dreams.
The staff we're very good at there job
The staff we're very good at there job. Explained everything really good, and we're very helpful helping you with picking a bed that was suitable for me.
Excellent quality and service.
Recently bought a divan bed base. Very happy with my purchase, excellent quality. Delivered in 3 days as arranged. Easy to assemble with clear instructions. Staff in the shop were very helpful, professional and friendly. Will definitely return to Dreams for any future purchases. Highly recommend.
Lovely relaxing atmosphere staff made…
Lovely relaxing atmosphere staff made the purchase easy.
5 star service from purchase to delivery
The Dreams delivery drivers were amazing. As I'd bought an ottoman bed they asked which side I'd like it working from. I had paid for it to be built up.
They were polite & answered any questions I had.
They left the room as they found it
and cleared away all packaging.
Can not fault the service at all.
Well done Dreams. 5 star rating from purchase of bed, to it being delivered & built.
Excellent Service, Excellent Mattress
Excellent service and guidance on options from the sales assistant when buying a new mattress, which was delivered when they said it would be by helpful couriers who also took our old mattress away. Delighted with the mattress and the sales and delivery service.
Outstanding example of how a bed should be delivered
We were kept very well informed from the time that the crew collected the bed from the warehouse up until their arrival at our house.
The first thing that the crew of three did was put on overshoes. They were pleasant, efficient, and worked as a team. They assembled the bed and made sure that we were happy with their work. This was an example of how a delivery should be made.
Great service from Aaron Krzyanowski at…
Great service from Aaron Krzyanowski at the Kdy shop. I went in late on Monday night and he welcomed me right away and within minutes knew what I wanted and showed me all my choices. He was friendly and professional would definitely recommend this store
Delivery of bed
From the moment I entered the showroom,advice & help about the bed was so helpful. Delivery date & time was spot on. The guys who delivered the bed,built it up were so good,pleasant & so helpful. No mess,all taken away. So thank you to everyone for a good experience.
Silentnight Mattress
Beautiful new mattress delivered by helpful carriers although had paid for afternoon delivery, this had not been picked up but Kirkcaldy staff sorted it out for me although delivery was quickly after 12.
Excellent service from start to finish…
Excellent service from start to finish in the Kirkcaldy store. Very friendly staff and not pushy at all
We only purchased a bed
We only purchased a bed, no mattress as we had plenty, and the bed was very robust that my 91 year old mother loves it very much. Thank you Dreams
From start to finish this was a great…
From start to finish this was a great customer experience. The lady in the shop that helped me choose my bed and mattress. The communication about the delivery, and the delivery itself and the chaps who built my bed. First class all the way.
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