We saw the assistant Clare at the Gilesgate branch twice, yesterday and today 10/07/26. She was professional, helpful, and very considerate of our needs. There was no hint of sales pressure from Clar... See more
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Company details
- #23 of 114 best companies in Bed shop
- #10 of 85 best companies in Bedding Shop
- #37 of 228 best companies in Bedroom furniture shop
- #16 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
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Great service from Carl today in…
Great service from Carl today in Basingstoke dreams. Spent loads of time with us making sure we are making the right decision without being pushy. Thank you
Visited Team Valley Store today with…
Visited Team Valley Store today with not much of an idea of what compromises we need to make as a couple .
Jeanette Robson was exceptional in advice & helped us without no rush .
Her information was great . We have bought full bed , frame & mattress , left the store feeling good we visited today .
Came to dreams Wolverhampton
Came to dreams Wolverhampton , lovely experience
I’m very happy with my purchase
I’m very happy with my purchase. The beds arrived on time, and the delivery team was absolutely brilliant. They were polite, careful, and very understanding, making sure everything was delivered safely and with care. The beds are beautiful and the quality is excellent. Thank you so much! I would definitely recommend this company.
Great Service and Helpful Staff.
Aminah has been extremely helpful. Her knowledge and expertise were very reassuring enabling us to make the right choice on a new mattress. Staff in the Bradford store are very friendly. We are very happy with the service we have received. Highly recommended.
Easy visit to dreams Livingston today
Easy visit to dreams Livingston today. We were helped by Bill who was easy going, not pushy and listened to what we wanted. We have come away with a new mattress and two new pillows. We really liked the sleep machine too - how cool!
Leah was fabulous
Leah was fabulous! Patient, knowledgable and excellent at guiding in the right direction.
Grant was absolutely brilliant
Grant was absolutely brilliant. There is so much choice, but he helped us narrow down to the perfect Mattress. Great service and would highly recommend!
Best beds from Dreams
Went into Dreams at Erdington retail park today such a huge selection of beds and mattresses to choose from. With the expert help of Tracey we purchased a lovely new mattress. Could not fault Tracey’s customer service she was amazing, a very friendly girl.
Had a sleep match which was fun
Had a sleep match which was fun! Then found a mattress that suited us with a very exciting ottoman bed frame!!
I am happy with Ola’s service.
Great service at the Basingstoke branch
Leah at the Basingstoke branch was kind, patient and very knowledgeable about the products. She clearly understood the ask and led me through some good bargains while offering to go the extra mile to deliver some of the items to my home at no extra charge. Always great service at the Basingstoke branch. 3rd purchase and happy with Basingstoke staff service.
Great experience
Kathleen was very knowledgeable and the sale was quick and efficient. No hard sell.
The computer system was new but this did not detract from our experience.
Coffee we were offered was lovely.
Great experience in the Redditch…
Great experience in the Redditch branch! Lovely team who were more than helpful.
Had a lovely experience with Kishan
Had a lovely experience with Kishan, he was patient as I was making up my mind. Was offered some nice cold water in a hot day. 10/10 for the store, the product and the customer service ✨
Fantastic service from start to finish
Justine provided a fantastic service today at the Metro centre Dreams store. They helped myself and my partner with purchasing a new bed frame and mattress as well as pillows and bed cover and answered every question we had with clear expertise and enthusiasm. Justine was open and honest about pricing and comparisons and we felt incredibly looked after from start to finish. Thank you Justine for all your support!
Great service
This is our second mattress from Dreams. We were served by Jav and he was truly amazing. Attentive, patient, kind and not at all pushy. No hard sale. Just good service all the way through. Will come back again. We bought a Tempur in Super King Size.
We only popped in on a whim and Pam was…
We only popped in on a whim and Pam was absolutely bloody fantastic! Along with the rest of the staff who were so welcoming! We couldn’t buy on the day but we’ll definitely be back to see Pam when we’re ready!
What a helpful team at the Dundee…
What a helpful team at the Dundee store. Met all our needs and Leiana helped us get the products we needed. Would highly recommend.
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