Vanessa helped us so much, very friendly and sofabed brilliant quality out of all the furniture store we visited by far the best.
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My sister and I were served by Sophie and she made our experience easy, funny and very comprehensive. Between us we bought a bed settee, a bed and two mattresses. She did her utmost to give us the bes... See more
My wife and I chose the Dreams store at Lakeside in Thurrock. I am always filled with dread at the thought of purchasing, inanimate, if not important items. However, the colleague that helped us, Soph... See more
I ordered an electric ottoman divan which was delivered today by two very pleasant men. Very polite and respected my home. Wearing slippers on my new carpet. They built the bed, showed me how it worke... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Lakeside Retail Park, RM20 1WN, Lakeside, United Kingdom
- 01708933932
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We went in to the shop at lakeside
We went in to the shop at lakeside, And a salesman named Daniel , Was helping us , He was very Knowledgable, My husband and I , got on to the bed that works like a machine , Then it advised what mattresses would be suitable,We decided on a mattress and bed ,Daniel was not pushy at all , We are so pleased with our new bed and mattress , It was delivered on time and set up , The guys who delivered it and put it together we so professional and quick and tidy , We would definitely recommend Dreams Beds ,
Excellent service from everyone at…
Excellent service from everyone at dreams thanks very much.
My new bed in a new home.
I ordered my bed from Dreams from Lakeside, Essex well before our move. Very friendly staff helped me choose my ideal bed, one with four under mattress drawers as we were downsizing. I paid extra to have the old frame taken away and the new one assembled. Dreams men did a good job, no problems and all went smoothly. Three weeks later and no problems plus a good nights sleep every night.
Amazing service at Dreams in Lakeside…
Amazing service at Dreams in Lakeside Thurrock. Sophie was very helpful. 😊
Great customer care
great staff instore great delivery team amazing experience all round beds and mattresses awsome
thanks guys
My experience was very good from the…
My experience was very good from the point of purchase to the point of delivery, with great communication and respect.
Also, I am in love with my bed.
Great experience will friendly customer…
Great experience will friendly customer service
Lakeside
Lakeside , we was apporach by a really nice woman dam forgot her name.sorry Blonde hair glasses. . She took her time , was really helpful she left myself and Partner to try.
No pushy sales just pure help we made a purchased of a mattress got delivered no issues. Excellent service. We did try other stores ,but Dreams was the best
From the start of our journey with…
From the start of our journey with Dreams it was great. We had a good guide in making our choices, delivery was easy and the guys were excellent. Sleep is just dream now comfy cosy and zzzzz ....
Staff extremely helpful
Staff extremely helpful. Products are top quality. I use dreams for every bed I need
Very helpful and efficient staff
Very helpful and efficient staff. Delivery arrived on time with efficient drivers.
The customer service was excellant
The customer service was excellant. Sophie was very welcoming and extreamly helpfull. It made the whole experience easy and stress free.
Helpful staff members
From ordering instore to delivery...brilliant!
From ordering instore to delivery, every person we interacted with was lovely. They are all professional and personable and deliver outstanding customer service. Preety in store was knowledgeable and amazing. The delivery guys were so kind. Thank you Dreams
Great service
We had a fantastic experience at the shop! The staff were incredibly friendly and helpful, allowing us to try out several mattresses while patiently explaining everything we needed to know. A huge thank you to the delivery team for their hard work in assembling our bed and expertly maneuvering our super king-size mattress upstairs. We truly appreciate the excellent service!
Good experience
Great service from end to end with my mattress. I visited the store in Lakeside. I received no pressure from the sales staff to purchase a mattress. They were super helpful, very informative and allowed me to take my time. I visited twice before I purchased. Delivery was earlier than the predicted date (which was a bonus), the delivery guys did a great job, wearing shoe coverings before they entered my home and delivered my mattress and removed my old mattress quickly and efficiently.
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