Alex was so lovely! He spent time to explain our comfort levels, when through all the mattresses that would suit us and talked about all our options. Nothing was too much of a bother. We left very hap... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We bought our mattress from Dreams online, which turned out to be a big mistake. After contacting Dreams, they recommended that we visit our nearest store. When we arrived, we were assisted by Ju... See more
Over the years, I have bought bases, mattresses, and headboards from Perfect Dreams, and been absolutely delighted! Last week I had some beautiful bedroom drawers delivered, by the usual polite a... See more
I knew I wanted a navy bed but the company's website made it difficult to see what I needed between navy and indigo, and headboards in different designs etc. In the end, I visited my local store and... See more
Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit D3A1 Mostyn Champneys Retail Park, LL30 1RY, Llandudno, United Kingdom
- 01492484067
4.8
Excellent
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient service at every stage
16 December 2025
New Mattress
Sales man, Kevin was very helpful and not too pushy and explained the differences very well in the mattresses
20 October 2025
Unprompted review
The staff are very friendly and nothing…
The staff are very friendly and nothing was too much trouble for them,we love the bed we chose with the knowledge of the staff .
19 September 2025
Very reasonable price good quality and…
Very reasonable price good quality and good customer service xxx
30 August 2025
Great store to visit
I loved the Sleepmatch machine, wonderful tech! Very helpful and friendly staff made the process of choosing the right mattress very easy.
15 August 2025
Unprompted review
The customer servidreamesce was outstanding…
The customer service was outstanding nothing to much trouble.
They took there time to make the experience second to none well done
25 July 2025
On arrival we were politely greeted by…
On arrival we were politely greeted by Kevin the salesman We told Kevin what we were looking for in a bed Kevin was very knowledgeable and introduced us to a special bed scanner which told us which type of mattress would be best for us
We were also offered tea or coffee
We went on to purchase a electric bed which we have had for about 6 weeks
The mattress and bed are excellent Our sleep pattern and greatly improved
The standard of service was very high
We will return to Dreams in Llandudno again
8 June 2025
Bed purchase at Llandudno
Friendliness and knowledge of salesperson and accessibility of store.
Choice of beds and mattresses available.
7 July 2025
Unprompted review
Professional service all round
The two salespeople that we saw in the shop actually listened to what we wanted. They also had a sense of humour which is always good in a situation where you're about to spend quite a bit of money and are feeling a little stressed about it. The actual delivery man was super efficient and quick; he was in and out in about five minutes, which is what you want when there's a stranger in your house. All in all, a really professional experience. And the new mattress is great, the first one I've ever had that does what I need it to do.
6 July 2025
The team were marvellous very helpful…
The team were marvellous very helpful mattress is fabulas my back is so much better
22 June 2025
really nice bed
really nice bed, very well made and a good firm mattress as well , looks great
20 June 2025
Amazing …
Customer service very good communication afterwards was excellent delivery drivers so helpful
9 May 2025
Highly professional, top quality service
Highly professional service. The guys arrived bang on time - were fast, quick and did a great job.
From removing our old bed to the careful delivery of the new one and assembling.
Courteous, knowledgeable team who explained a few key things to note about using the bed and its storage features.
Protective overshoes on from the moment they arrived to departure. Could not rate them highly enough and exceeded expectations.
Would happily recommend them to anyone.
26 April 2025
Great customer service
Great customer service. Guided to the best option. Delivered efficiently. The bed is a delight. Thank you.
18 April 2025
Brilliant bed/mattress and fantastic…
Brilliant bed/mattress and fantastic friendly service from first visit to purchase bed ,to the easy experience of the delivery.
21 April 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.