Visited the Mansfield store and really didn’t know where to start looking. Was guided through the whole process by Jo who was brilliant at explaining everything to us. We had the experience to deter... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered online, chose the delivery date convenient to me. The delivery driver rang an hour or so before to confirm delivery. Easy to assemble bed base. Two under bed drawers are not as deep as my... See more
My needs was listened to with my condition and the bed has helped give me better comfortable sleep
The showroom experience was great, until the server got confused on the colour choice and when we queried it she made out it was our fault. Delivery service was very efficient but they damaged a new... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 11a Portland Retail Park, NG18 1HA, Mansfield, United Kingdom
- 01623203315
4.7
Excellent
191 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole experience was efficient
The whole experience was efficient, kindly. They covered their outdoor shoes in the house so as not to bring dirt in. Were helpful and listened to what was said.
8 March 2024
We bought a fantastic bed which we were…
We bought a fantastic bed which we were advised correctly would suit our needs and it does. The sales person was very informative and guided us to the choice we made in the end. Buying a bed is an investment for many a good nights sleep.
Very good service, prompt delivery you cannot really ask for more.
7 March 2024
The ease in which we was able to pick…
The ease in which we was able to pick the bed and not get bothered by sales people until we made up our mind.
22 February 2024
Efficient staff
31 December 2023
Fantastic service
Fantastic service both in store and from the delivery team. Really helpful staff in store, had the bed ordered and paid for really quickly and a delivery date in the following week! The delivery men called ahead of time and were really friendly and efficient. I would 100% recommend this company.
3 February 2024
Efficient timely delivery
Efficient timely delivery. Well co-ordinated delivery information.
12 January 2024
I made a research visit before I went…
I made a research visit before I went in to buy a bed.
Louise was very helpful, without pushing an immediate purchase.
I returned in December to buy a bed…and Louise completed the purchase!
20 December 2023
Friendly professional service.
Lovely warm welcome from the staff, friendly comfortable sales procedures, no pushy salesmen. No pressure to buy, pleasant experience alround. Would thoroughly recommend Dreams Mansfield and all of their staff.
26 November 2023
Helpful staff
I thought buying a new bed would take a while. The staff were helpful. Layed on the bed which analysed our weight and sleep position. Was shown several mattresses to try. Didn't take long to decide. Happy with my choice. Very comfortable.
10 December 2023
Helpful and polite…
I was kept informed from date of delivery. The assistant at the Dreams store was polite and informative.Delivery people kept me up with time of arrival and were very polite and helpful.
14 November 2023
Mansfield store
The ladies in the Mansfield store were excellent - great knowledge of the products and had a good sense of humour.
My mattres arrived on the scheduled day.
21 October 2023
Dreams perfection and good quality beds
The dreams staff in the shop was professional and friendly and helpful, and shown all the beds they thought was up to our requirements, and let us test them until we found the perfect bed and mattress, and the delivery service was quick and the delivery men was so helpful, would recommend dreams to friends and family any day
11 November 2023
Great service at the Mansfield…
Great service at the Mansfield store,took their time to answer all my questions , delivery very fast and free *****
19 September 2023
This purchase and delivery was excellent.
28 September 2023
Helpful staff in the store
Helpful staff in the store. Excellent delivery- drivers were friendly and quickly assembled the bed. It was worth paying for.
27 September 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.