Reception at the shop in Elk Mill, Royton was professional and friendly. A "hello", quick chat then left alone to browse. Taken through the bed machine to calibrate a short list and then a very easy o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We attended the store Oldham Elkmill and Sue and the team were great! So approachable and was attentive in helping us with our order. This is the second bed we have bought from Dreams as we needed to... See more
We weren't told that the material was cooling. We find it too cool especially on our feet. We have had to use our original topper to nullify the coolness. Also we didn't realise how quickly the s... See more
Company replied
From walking into the store to delivery, Dreams offers an excellent service. Without exception, the team is friendly, helpful, and knowledgeable of the range of products. There is plenty of choice at... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 17A Elk Mill, OL2 5HX, Oldham, United Kingdom
- 01615214230
4.9
Excellent
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service and product.
22 October 2023
Great buy …
Very helpful in the store helping choose . All information received about delivery as promised. Delivery done in time and professional
22 October 2023
Very impressed with the sales person…
Very impressed with the sales person Suzzie and also Donna who were very helpful and knowledgeable. Well done to both of them
17 October 2023
Unprompted review
Overall a reasonable experience but…
Overall a reasonable experience but needed to change our order. Advised to phone customer services, but a complete waste of time with multiple calls unanswered and no call back as promised. A complete waste of time
10 September 2023
Great friendly service
From the moment we walked in the whole experience was brilliant. Asad was very helpful and patient. We was offered drinks and it was nice to have a bit of banter with staff. Highly recommended
24 September 2023
Unprompted review
Go to a store where they know what they’re taking about
The friendly well informed staff made everything very easy from start to finish products well displayed with good choices.
15 September 2023
Unprompted review
Everything went as planned all the deliveries and men were fantastic and explained everything to us
Everything went as planned
31 August 2023
Used Before
Have purchased from these before, and had no issues. The deal in beds so they know best beds and mattress for you.
28 August 2023
Unprompted review
Surprisingly great experience
Friendly, helpful and knowledgeable staff with no undue pressure felt to make a purchase, a great experience which was not expected before we went (we thought we would be hounded and pressured into a purchase)
28 August 2023
Unprompted review
Excellent service and product
16 August 2023
The staff are really professional
The staff are really professional, friendly and informative.
25 August 2023
Professional staff with good knowledge…
Professional staff with good knowledge of the products no over selling great experience.
16 August 2023
Unprompted review
Expensive
Expensive - but worth every penny. The most comfortable mattress we have ever slept on. Brilliant!
15 August 2023
Ethan at Dreams Oldham
Ethan at Dreams Oldham, was very accommodating, friendly, informative, listened to my needs and was very welcoming to me and my family. Ethan gave very useful advise and specialist knowledge which was customer centric. He made himself available and assessed our requirements and gave my sister and I a tour of the store, we looked at different options to choose from before making decisions, Ethan went above and beyond and secured bed frames and mattresses for my sister and I.
12 August 2023
Unprompted review
Really helpful and understanding of my…
Really helpful and understanding of my sons needs as a disabled customer above and beyond employee totally perfect product recommendations and fantastic value
20 July 2023
Unprompted review
Excellent team at Oldham and were…
Excellent team at Oldham and were really helpful when we had to alter the Delivery Date twice!!
14 July 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.