Reception at the shop in Elk Mill, Royton was professional and friendly. A "hello", quick chat then left alone to browse. Taken through the bed machine to calibrate a short list and then a very easy o... See more
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We attended the store Oldham Elkmill and Sue and the team were great! So approachable and was attentive in helping us with our order. This is the second bed we have bought from Dreams as we needed to... See more
We weren't told that the material was cooling. We find it too cool especially on our feet. We have had to use our original topper to nullify the coolness. Also we didn't realise how quickly the s... See more
Company replied
From walking into the store to delivery, Dreams offers an excellent service. Without exception, the team is friendly, helpful, and knowledgeable of the range of products. There is plenty of choice at... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 17A Elk Mill, OL2 5HX, Oldham, United Kingdom
- 01615214230
4.9
Excellent
293 reviews
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Great product at great price:)
17 February 2024
Good quality and excellent service
2 February 2024
Great store
Everything great from entering store till delivery of our new mattress.
Good store chain with good staff. Will use them again in future
2 February 2024
A positive experience
I can't add more to the information previously provided in the survey, which I think, covers the salient points of any sales organisation in reaching a positive conclusion to a sales inquiry
25 January 2024
Unprompted review
Dreams were well ......a dream
Dreams were....a dream! Excellent sales process, excellent delivery and the product is amazing. My only complaint is I'm not getting enough time in bed to really appreciate the experience
18 January 2024
I Bought a mattress from Dreams at elk…
I Bought a mattress from Dreams at elk mill in Oldham/Rochdale. Ethan was the young lad who served us. He was absolutely 💯 a prefect sales guy with patience. We asked him a lot of questions and he answered them all. We were in and out and got everything we needed. It was a pleasure to speak with a young sales associate with all the knowledge we needed to know. Smart and polite. Thank you for your help today Ethan. Would definitely come back and see you again and will definitely tell our friends about you too. Your parents must be very proud of the impeccable young man you are.
6 January 2024
Unprompted review
Oldham store was a great experience
Oldham store was a great experience. Staff were attentive, the products are excellent and reasonably priced.
Couldn’t be happier with our shopping experience.
1 January 2024
Unprompted review
Excellent sales assistant knowledge
Excellent sales assistant knowledge, went the extra mile. The delivery guys arrived on time and assembled the bed and tidied up leaving the bedroom spotless, would highly recommend
29 December 2023
Communication was brilliant from…start to delivery
Communication was brilliant from ordering and delivery
14 December 2023
Great service,
Our experience was first class from the start in Dreams showroom, right through to getting our new Mattress. And now were getting a great nights sleep. Thank you Dreams.
17 December 2023
Very good experience very good service
Very good experience very good service I am very happy
17 December 2023
Hassle free
Very helpful and friendly, bought a king size bed frame, delivered when they said it would be, I could not fault any of the service that we received
15 December 2023
Great service in store and through…
Great service in store and through delivery. Everything booked and carried out as planned.
9 December 2023
Staff friendly communication skills good
2 December 2023
Great service from start to finish.
1 December 2023
Perfect goods
Perfect goods. Salesperson was extremely good and allowed me to try out each mattress and pillows before my decision. He answered all queries immediately. He quickly booked delivery date. Delivery was perfect and time slot was advised on the day. Delivery was on time an old mattress removed efficiently and promptly.
I cannot suggest any improvements .
24 November 2023
From purchase to delivery great…
From purchase to delivery great service.
It couldn’t have been any better.
5 November 2023
A lovely experience from choosing to delivery.
The sales person asked us what we needed and led us to the test bed to see which mattress was right for us. They fully explained the process and how it would feel like having a massage. They showed us the range of mattresses, from top of the range down to the lower end. We tested them and chose our mattress. Then the salesperson talked us through the protection option.
They explained how it would be delivered.
We were amazed at his professionalism and happy too as everything went to plan. The delivery people put covers on their shoes when bringing in the mattress and explained that we would need to leave it for about 3-4 hours after putting it on the bed base to let it breathe, then put the bedding on. The also retold us about our protection policy.
2 November 2023
Delivery exactly as expected
Delivery exactly as expected, install guys very quick and knowledgeable.
Bed is amazing
22 October 2023
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