Dreams - Orpington Reviews 

Me and family have been your customers since 2015, We have always shopped at DREAMS first when ever making a decision about buying new furniture we always go to DREAMS, Your customer service is great at all stores, And your products are great as well. I have just purchased a new house for my wife, And it’s our new first home. We love it it’s our dream come true. The first store we walked into was DREAMS for our new home furniture We ordered the bed frame and side table from you and some pillows for the time being because we run two business so we have very limited time. The products range is very good as well at DREAMS. The delivery Date was 23.8.22 8am we had a call from the delivery driver explaining he will be arriving just after 8am we said no problem as we actually set our alarm clock from 7am because we were super excited to see our new furniture. Me and my wife were upstairs in the we heard a big BANG to our main door, me and my wife got very scared and frightened, I quickly made my way to the main door using stairs, As I reached half of the stairs I heard another BANG to my door. I quickly opened the door and your delivery driver was standing there right in front of my door, He looked very angry and aggressive so I didn’t say anything as my wife is 7 months pregnant, There was only me and my wife at home. My wife was so scared she stayed in the second room and didn’t come out. This is the same guy who assembled my bed frame. I gave him the space to do what he has to do, I offered him coffee or water but he didn’t reply back. Both drivers didn’t want to speak to me. I don’t no what wrong I have done ? I really want to know ? I felt very low for the whole day and now I am thinking of putting cameras in my house front and back as I am scared for my family. This was the worse experience I have ever faced in my life. I spent over £1200 and this what I deserved. I am a very understating and friendly person to approach

Excellent sales person good choice and value for money
Of course still waiting for delivery

We had a great experience at the dreams Orpington store.
We were met by Lisa - Marie a friendly and knowledgeable member of staff.

We ordered a lovely bed and mattress for our son and overall very happy with the service we received. Thank you

The team at Dreams Orpington was great and very professional and very knowledgeable and I would recommend all my family and friends to go to dreams to purchase mattresses.

Helpful staff (Jack) and highly knowledgable of all products.

Love the Sleepmatch machine in store, made it must easier to narrow down what I was looking for. Fantastic customer service and the 8 year cover is great. Took 3 days from visiting store for mattress to be delivered to my bed and old one taken away. The only downside was that I can't change/choose my delivery time, and someone apparently thinks it's smart to deliver between 7.30-9.30am on a Saturday. Sigh.

Absolutely phenomenal customer service in the Orpington store! Lee was a massive help!

Our positive experience started by not being pounced on by pushy sales staff. Instead, we were allowed to browse until we needed service. The staff member was very professional and good humoured. Our in-store experience was excellent, as was the follow-up communications and the delivery. Congratulations.

We were very impressed with the professionaliam and friendliness of the staff at the Orpington branch.
The mattress itself is comfortable and, as family matters have taken us away a fair bit since the purchase, we have been releived to return home to the good nights ssleep it gives us!

Best mattress best service. Came with free pillows & such flexible delivery. Thanks!

Everything happened when they said it would, the delivery was smooth and efficient, and the new bed is, well, a dream.

Visited store to buy a new bed. Store did not stock the Sealy bed I had viewed on line but the manager showed me alternatives and I found one that matched all my requirements. Will be delivered in a month and price was very competitive

I visited the Dreams store in Orpington and I had a great experience while shoppping for a divan base. The store manager Lee delivered an exceptional service, he offered genuine advice on products they sell and he helped me to choose the product I want. I'm really happy with the customer service from the Dreams store in Orpington. I'd highly recommend Dreams to anyone looking for beds, and mattress.

This is my second time of buying products from Dreams.
Very professional and knowledgeable staff. Thoroughly recommend. Beautiful crafted quality goods. Up to date technology on materials and good selection to all.

Excellent service from start to finish. Attentive polite staff. A pleasure shopping with Dreams

Top staff + top product = top satisfaction 👍

We shopped in Dreams, Orpington and the service was extremely professional, Jasbir served us and could not have been more helpful

Staff were great helpful and friendly showed me exactly what I was after explained about construction of mattresses were professional in every way.