Our experience was seamless. We had done our research, but your employee, Chris, was excellent and helped us to identify the bed we needed and within 20 minutes we had bought the bed and left. Custome... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were greeted by Jo, a lovely lady and was extremely helpful, she explained all the information, Including the computer bed which advises which bed is best for each individual. Needless to say we c... See more
I was. Very impressed with the service very professional Alex’s was very attentive and extremely knowledgeable let us take and make our decisions with ease we didn’t find him pushy at all which was ve... See more
The young lady was an absolute delight, nothing was to much trouble for and she guided us through the purchase with a lovely smile and attitude. 10/10 from Us Mr & Mrs Chappell Thank you.
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Wessex Gate East Retail Park, BH15 3TF, Poole, United Kingdom
- 01202122284
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order very helpful staff .
Easy to order very helpful staff , came when it said it would on time , helpful delivery driver took it upstairs to the room we wanted it in, gave advice on how to put it together, very pleased and would recommend.
Service at Dreams a good experience.
The staff were helpful and considerate.
We felt very comfortable trying to buy a new bed.
Very helpful an excellent service
The staff were very helpful and answered all my questions and took time to show me all the information. Thank you very much Bruce
From start to finish everything was…
From start to finish everything was easy. Price was very good
Would definitely recommend 👌
Excellent service received at Dreams
Excellent service received at Dreams, purchased a Tempur Smart Cool bed and Pillows, with a bed base. Excellent service and very helpful and professional member of staff Camil-Christian, friendly and courteous. I have not long to wait for my products neither only about 2 and half weeks. Marvelous and I highly recommend you come to Dreams for your bedding.
Hazel Sofa Bed.
We recently purchased a Hazel Pop Up Sofa Bed. We are delighted with the product which is simple to use and has been declared very comfortable. We made use of Dreams assembly service which was very much well worth it. Overall we are delighted with the product and service provided by Dreams.
We were greeted and given personal…
We were greeted and given personal attention. A few minutes on the measurement bed gave a recommendation for a mattress but I am not sure how that fitted in with our choice. Also ended up with one medium and on firm pillow without realising.
Great service excellent value for money
Excellent experience
Easy ordering, good communication and on time delivery. What's not to like. Great service.
Cannot fault the service I received and…
Cannot fault the service I received and my mattress is absolutely amazing
The salesman was so knowledge able very…
The salesman was so knowledge able very helpful
Needed new mattress..
Needed new mattress..
Great customer service, salesperson was very helpful, not at all pushy...
We were put on a test mattress which measures your body mass to tell you which type of mattress is best for you. It only takes 3minutes, but could have stayed on it a lot longer, so comfortable. Tried 3 different ones, but nothing compared to tempura memory foam.Best decision we could have made, although dearer than we expected, but worth every penny. It supports your body without being to soft and has a cooling gel, no rolling together and really comfortable...
We sleep so much better and absolutely love it. Quick delivery as well. Thoroughly recommend!!
Thankyou dreams...
You can rest easy with Dreams
Good information provided by the sales team at the store, delivered on date and window agreed and the delivery team were efficient and polite.
The drivers were early delivering the…
The drivers were early delivering the bed which was great. They were very friendly. And very careful when putting it in the room. The bed was for the spare bedroom. But l did try it out and it was very comfortable.
A very friendly service especially the…
A very friendly service especially the cup of tea. A prompt delivery with knowledgeable delivery men. Thankyou so much would recommend . Valerie Davies.
Helpful Hannah
Hannah the Sales Lady was absolutely fantastic, very helpful and knowledgeable. Whole shopping experience was 5 star.
Great service
Great service all round from ordering to delivery and removal of old mattress. Delivery was really quick and they kept us informed all the way.
Mattress shopping
Chris was very efficient today and helped us to choose the right mattress for our bed and budget.
We appreciated how straightforward it was to pick the right one, out of many to choose from.
Friendly and professional service
Friendly and professional service, helpful in every way. Staff know their business extremely well. All questions answered. No hard sales sell, all decisions left to the customers needs and preferences. An advanced testing system which is an experience in itself, and identifies areas that need extra support. Mattress removal and fully recycled, both of which are very impressive. Fast delivery and choice of times. Totally impressed with choice and service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







