Dreams - Ruislip Reviews 

211
TrustScore 5 out of 5

4.9

41-45 Windmill Hill, HA4 8PT Ruislip, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The mattress was excellent and the sales lady was explaining about different types of mattresses was very patient and kind.Bed was delivered in time as specified by both text and email.All in all i am... See more

Rated 5 out of 5 stars

Paul was very patient and knowledgeable, answered all my questions about mattresses, provided further information and offered me a drink as well! I was very impressed with his service and also with th... See more

Rated 4 out of 5 stars

Three online suppliers I went through I took my time basically all day and decided dreams it had more virtual. Videos of what I was looking for easy understanding and for me price.i decided which one... See more

Rated 5 out of 5 stars

It was an amazing experience from the moment I entered the store being offered a drink. Fantastic customer service and I particularly what to thank the Ruislip branch manager who offered me a great de... See more


Company details

  1. #41 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #78 of 229 best companies in Bedroom furniture shop
  4. #28 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 41-45 Windmill Hill, HA4 8PT, Ruislip, United Kingdom

  • 02045365401

4.9

Excellent

TrustScore 5 out of 5

211 reviews

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4.9

All reviews

(211)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

had x 2 deliveries from dreams- not…

had x 2 deliveries from dreams- not sure which one I am reviewing as did not get round to doing it. Both deliveries went smoothly. They knew what they were doing. I was not present for the first one, was present for the second one, and the guy made sure the ottoman bed was opening and closely properly as these are trick bed to assemble

26 January 2025
Rated 5 out of 5 stars

Our visit to dreams in Ruislip was…

Our visit to dreams in Ruislip was excellent the female member of staff welcomed us warmly and proceeded to take us through Dreams system explaining and answering all our questions fully. We chose our bed/mattress and we were given our delivery date.
A few days before an email arrived giving us full details of our delivery. We then got a phone call confirming our delivery date and time followed next day by delivery driver calling us to say they would be with us in twenty minutes and they were. Delivery an instaltion of the bed was done very swiftly and the old bed and packaging was removed. Full demonstration of how to operate safely our new Ottoman bed was given. So all round a superb experience with Dreams first class. The only thing missing was the follow up email so I could highly praise and rate the delivery team.
As a final point having slept on our new bed for a week I can say my Wife are delighted with our choice of mattress so comfortable.
Paul Lunnon

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Paul

Paul
Was helpful and polite.Offered me a coffee and explained about the mattresses following the diagnosis on the machine.

14 December 2024
Rated 5 out of 5 stars

Extremely helpful

Took my elderly aunt here to get a mattress. The sales assistant was extremely polite and knowledgeable about the choices available and directed us towards the mattresses within our price range. It was delivered within a week and she is very happy with it.

24 November 2024
Rated 5 out of 5 stars

Great experience

Showroom assistant was very friendly, professional and knowledgeable. He gave us space to browse without hovering over us and asking endless questions relating to whether we would be buying or not. He gave us detailed information about 'extras' but it did not feel like we were being pressurised. Delivery team were great too, they communicated with us well, they came on time and assembled our bed very quickly. They wore shoe coverings which was appreciated and they were very tidy

15 November 2024
Rated 1 out of 5 stars

flaxby mattress is most uncomfortable

flaxby mattress is most uncomfortable and has too many sink in pockets

8 November 2024
Dreams - Ruislip logo

Reply from Dreams - Ruislip

Good afternoon Jayshree,

Thank you for leaving us your feedback.

I am sorry to hear that you are not finding your mattress to be comfortable. However, I am glad that you have been able to arrange an exchange of your mattress through our 100-night comfort guarantee.

I have sent you an email as I want to ensure that you can contact me if you do require any further assistance.

Many thanks,

Kishan

Rated 5 out of 5 stars

Our visit to Dreams in Ruislip

Our visit to Dreams in Ruislip was very rewarding lots of helpful advice and the chance to try various mattress's was excellent. Staff very pleasant and helpful especially Kayal.
Look forward to receiving our new bed /mattress.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Knowledgeable staff

The staff were friendly and there was no hard sell. We were shown around in a professional manner and the staff explained everything so well. We were offered hot drinks, it was a very good experience all round

20 September 2024

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