The mattress was excellent and the sales lady was explaining about different types of mattresses was very patient and kind.Bed was delivered in time as specified by both text and email.All in all i am... See more
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Paul was very patient and knowledgeable, answered all my questions about mattresses, provided further information and offered me a drink as well! I was very impressed with his service and also with th... See more
Three online suppliers I went through I took my time basically all day and decided dreams it had more virtual. Videos of what I was looking for easy understanding and for me price.i decided which one... See more
It was an amazing experience from the moment I entered the store being offered a drink. Fantastic customer service and I particularly what to thank the Ruislip branch manager who offered me a great de... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
41-45 Windmill Hill, HA4 8PT, Ruislip, United Kingdom
- 02045365401
4.9
Excellent
211 reviews
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Great Product.
Very nice sales person who spent a lot of time explaining different mattresses. Delivery was as expected.
21 September 2024
Mattress review
Mattress review
Im only a week in to my new mattress, first few days I couldn’t sleep at all, I’d wake up as stiff as a board, but as time is going on the mattress is feeling more comfortable. I am 3 months post back op so some of the aches may be due to that as I have a 12 month recovery. I am really hopeful and this is the longest time I have slept in a bed in a couple of years, so I’m really excited that this could be my mattress for the next 7-10 years. I would definitely recommend people try a dreams mattress they are expensive but I’ve probably spent as much on beds and mattresses that were no good for me, so go in to store get measured for the type that suits you and go for it, they also have payment plans which I made use of.
1 September 2024
Has a good service and very friendly
Has a good service and very friendly. Staff was very approachable and ready to help all the time.
31 August 2024
Friendly and helpful staff
The staff took time to let me test all the beds. The bed I ended up choosing has been very comfy. I'm sleeping really well.
23 August 2024
Great experience in store and friendly…
Great experience in store and friendly and helpful delivery team
17 August 2024
From the beginning at the store found…
From the beginning at the store found helpful staff right through to the delivery guys. Great communication and everything went well.
11 August 2024
Staff were very helpful
Staff at the Ruislip branch were very helpful. They showed great care in helping me choose the right bed 😊
2 August 2024
All round good experience
Shop staff and delivery staff were friendly , knowledgeable and helpful . We are pleased with our new base and particularly the mattress.
26 July 2024
Excellent service!
From going into the store through to delivery & now having an excellent product I couldn’t rate the whole experience of dealing with the local Dreams store highly enough. So professional.
21 July 2024
Very helpful and patient but think I…
Very helpful and patient but think I made wrong choice even though they are still trying to help me.
20 July 2024
Excellent in every way!
Large showroom, huge choice, sound advice and free parking!
15 July 2024
Unprompted review
Service was great
Service was great, thanks Dreams, good job. Showroom has a lot of the products that we wanted to look at it in more detail in order to make correct choice for us. Would recommend.
2 June 2024
Zsophia was amazing
Zsophia was amazing, very helpful, very engaging & a pleasure to deal with .
23 June 2024
No Hassle. Is my title
Three online suppliers I went through I took my time basically all day and decided dreams it had more virtual. Videos of what I was looking for easy understanding and for me price.i decided which one and colour and rang suppliers very helpful new straight away my order and mattress every thing went really smooth and delivered on time.say no more Brilliant Sleep.
15 June 2024
Excellent Serviceroom
The two ladies in the showroom were very welcoming They listened to my needs and were knowledgeable and helpful. The delivery went to plan as explained. The men were quick and considerate
4 June 2024
Amazing customer service!
Amazing customer service!! All the add ons were explained and offered without us feeling pressured to buy them like in other shops! Would 100% recommend.
8 June 2024
Unprompted review
Choosing a new mattress.
The young man in the showroom listened to what I wanted and showed me appropriate mattresses. He gave me time to try out the mattresses and answered my queries. There was no hard sale.
I chose a delivery day, and was given a two hour time slot the day before. The delivery went to plan. The men arrived on time, were polite and respectful of my house. I was a little nervous about choosing the right mattress, but the staff at Dreams made it a straightforward and pleasant experience. Thank you to everyone involved.
23 May 2024
Helpful and knowledgeable sales…
Helpful and knowledgeable sales professional. Delivery team cannot be faulted.
10 May 2024
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