Dreams - Ruislip Reviews 

211
TrustScore 5 out of 5

4.9

41-45 Windmill Hill, HA4 8PT Ruislip, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The mattress was excellent and the sales lady was explaining about different types of mattresses was very patient and kind.Bed was delivered in time as specified by both text and email.All in all i am... See more

Rated 5 out of 5 stars

Paul was very patient and knowledgeable, answered all my questions about mattresses, provided further information and offered me a drink as well! I was very impressed with his service and also with th... See more

Rated 4 out of 5 stars

Three online suppliers I went through I took my time basically all day and decided dreams it had more virtual. Videos of what I was looking for easy understanding and for me price.i decided which one... See more

Rated 5 out of 5 stars

It was an amazing experience from the moment I entered the store being offered a drink. Fantastic customer service and I particularly what to thank the Ruislip branch manager who offered me a great de... See more


Company details

  1. #41 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #78 of 229 best companies in Bedroom furniture shop
  4. #28 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 41-45 Windmill Hill, HA4 8PT, Ruislip, United Kingdom

  • 02045365401

4.9

Excellent

TrustScore 5 out of 5

211 reviews

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4.9

All reviews

(211)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience at Dreams Ruislip

Went to Dreams Ruislip today to be welcomed by Dheeran, who offered a drink, tea, coffee, water, hot chocolate. I told him what I was looking for a new mattress. We started with sleep test where I lay on a bed where it reviewed the best mattress for me. It was very impressive and Dheeran then showed me the top 4-5 mattresses for me. He was very helpful and and showed excellent customer care. He was genuine and knowledgeable in different mattress technology. Came out spending more than I thought but got a magnificent mattress which I can't wait to be delivered. Old mattress to be taken and given a special casing to cover the old mattress in. Overall very happy with my purchase and the quality service from Dheeran. Definitely recommend if wanting a bed to go there.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Dreams Ruislip provided a high level of customer service when looking for an ottoman bed and mattress.

Dreams Ruislip provided a high
Level of customer service! Paul Skinner was helpful, friendly and knowledgeable which
was refreshing! We had visited a competitor back in January and their store and service was not inviting and no where near the service we have received from Dreams Ruislip. I would highly recommend Paul Skinner and his Team! Keep
Doing what you’re doing 🙌🙌🙌🙌🙌🙌

24 February 2024
Unprompted review
Rated 5 out of 5 stars

Double bed pocket sprung mattress

Visited the store initially just to browse. Assistant as extremely helpful and finished up purchasing a new mattress which I needed anyway but hadn’t quite decided on which one. After talking to the assistant I purchased what I wanted and am extremely pleased.

2 February 2024
Rated 5 out of 5 stars

Great service in store when purchasing…

Great service in store when purchasing & bed arrived when it was supposed to, two guys arrived took old bed away, set up new bed, nice pleasant guys that respected my home. It was all done & dusted within 10-15 minutes ns! Couldn’t have asked for better service, thank you Dreams

11 February 2024
Rated 5 out of 5 stars

Excellent mattress

Very helpful staff member. Didn’t feel rushed. An appointment was booked. Very thorough in the needs that was required from the mattress. Very happy with this product.

23 November 2023
Rated 5 out of 5 stars

Dreams providing a dreamy service

From selecting the bed in store, to getting it delivered and assembled, the staff were brilliant.
Professional, polite, helpful.
They asked the right questions, helped us pick the best selection for what we were looking for, and explained the features and advantages/disadvantages of the items.

Many thank to John for helping us select our bed and pillows, as well as our mattress.
Many thanks to Mehdi and his team for delivering and assembling the bed and letting us know the dos and don'ts.

Oh! And we managed to get some money back from price match, so many thanks to the customer service people! We managed to save £300!

6 January 2024

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