Friendly helpful store staff, no pressure. Pleased with Ottoman bed sale offer we chose, having also looked at rival stores. Delivery updates were faultless. Delivery staff were polite and offered ass... See more
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Greeted by friendly staff. Needs were identified and we were guided to mattresses that were recommended by the Sleepmatch device. No pressure to purchase, knowledgeable staff and slick service. Select... See more
We had such a lovely sales person called Scott from Shrewsbury branch. He answered all our questions was such a great person to talk. He made use feel we had made the right decision and nothing was to... See more
Somewhat of an impulse purchase, but glad we popped into Dreams of Shrewsbury. Scott was extremely helpful, knowledgeable, open and honest. Showed us plenty of options without being pushy - no hard se... See more
Company details
- #43 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Sundorne Retail Park, SY1 4YA, Shrewsbury, United Kingdom
- 01743598047
4.8
Excellent
245 reviews
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Great service in store
Great service in store
Also great delivery service
Also great matress
2 August 2025
Excellent knowledgeable staff
Excellent knowledgeable staff - first class service
24 July 2025
Unprompted review
Visited the showroom to browse what the…
Visited the showroom to browse what the modern range of mattresses were like for comfort, etc. We were not met at the door as soon as we entered but allowed to look around at our Leisure before a sales assistant approached and offered to help.
He was patient, easy to talk to, no hard sell, explained the pluses and minuses of the mattresses we had looked at, left us to make our mind up and came away with a mattress, satisfied customers
26 July 2025
Helpful experience
Helpful assistance and website, interesting sleep test to help find sort of bed and the range of beds best suited identified
14 July 2025
Unprompted review
My dream ottoman bed
From the very start I decided to go for a quality Dreams bed I knew I’d made the right choice. The staff were so helpful and amazing and were very patient as I had to change the delivery as I’d moved house but nothing was too much trouble. Delivery to my secret hide away location that was difficult to find was no problem for the delivery team and thrilled with my purchase. I’ve got an 8 year guarantee, I have a Dreams mattress at the moment (about 10 years old but was in storage for a while) but when it wants changing in a while I will definitely go back to Dreams.
25 June 2025
The Dreams assistant was informative…
The Dreams assistant was informative and friendly. The recommended mattress options were all tried and assessed and an appropriate choice made
14 June 2025
Good customer service and product
I went in knowing what I wanted, unfortunately it was no longer available. The staff knew what I wanted and without any delay showed me the replacement, I was able to use the mattress machine to check that it was a match, which it was and it was delivered quickly and is absolutely perfect. Very happy customer.
18 April 2025
Very helpful staff guided me when… buying new mattress
Very helpful staff guided me when deciding which mattress to buy. Great delivery service, on time with new mattress & recovery of old.
14 May 2025
Excellent service from shop to delivery…
Excellent service from shop to delivery and assembly.
10 May 2025
Just do what they say they will
Just do what they say they will and pleasant staff. I can confirm the bed is comfortable now that I have had it a couple of weeks
18 April 2025
The process of selecting and buying a mattress…
The process of selecting and buying a mattress was assisted and made easy by Dreams staff. Once the mattress was ordered I was kept informed as to delivery times and the mattress was delivered promptly with no fuss at all.
2 May 2025
Professional and none pushy service
Professional and none pushy service
24 April 2025
Unprompted review
Well looked after in store
Well looked after in store, found the product we wonted, delivery on time, delivery staff first class ,very helpfull, all is good in bed.
19 April 2025
First class mattress delivered on time…
First class mattress delivered on time lives up to expectations
5 April 2025
From when I walked into Dreams to chose…
From when I walked into Dreams to chose my new mattress to when it was delivered to me, I was very pleased with the service I received.
My mattress and pillows are amazing. I should have changed my mattress years ago. Thank you everyone at Dreams. 😊
4 April 2025
Sleeping soundly
Service amazing, delivery great, all round A1, bed is out of this world.
29 March 2025
Good and helpful advice in the shop
Good and helpful advice in the shop. Delivery date arranged, confirmed and kept. Staff who delivered were helpful and efficient.
Mattress proving to meet all requirements
20 March 2025
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