my hard of hearing/indecisive mum needed a new bed. Scott’s patients was brilliant to help her choose.
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Friendly helpful store staff, no pressure. Pleased with Ottoman bed sale offer we chose, having also looked at rival stores. Delivery updates were faultless. Delivery staff were polite and offered ass... See more
Greeted by friendly staff. Needs were identified and we were guided to mattresses that were recommended by the Sleepmatch device. No pressure to purchase, knowledgeable staff and slick service. Select... See more
Somewhat of an impulse purchase, but glad we popped into Dreams of Shrewsbury. Scott was extremely helpful, knowledgeable, open and honest. Showed us plenty of options without being pushy - no hard se... See more
Company details
- #43 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Sundorne Retail Park, SY1 4YA, Shrewsbury, United Kingdom
- 01743598047
4.8
Excellent
246 reviews
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Good and helpful advice in the shop
Good and helpful advice in the shop. Delivery date arranged, confirmed and kept. Staff who delivered were helpful and efficient.
Mattress proving to meet all requirements
20 March 2025
First class service
First class service from entering the shop to receiving our mattress
21 March 2025
Hurrah for a wonderful nights sleep …!
Since my new mattress arrived I’ve had some really wonderful sleep !
Staff were very helpful and knowledgable - without being too fussy.
All paperwork completed very efficiently and the delivery went completely according to plan.
Would recommend this team !
21 March 2025
Good price and quick delivery
15 March 2025
Very professional!
I loved the fact you could choose your delivery date, and from there contacted regularly right up untill delivery.
Delivery men very nice and helpful and even took away the cardboard boxes ect.
And they covered their boots!.
28 February 2025
Excellent service
Excellent service in store. Very helpful. Good delivery every efficient and polite
19 February 2025
Exceptional service
From testing. Ordering to delivery. The experience was fantastic. The salesman was informative but not pushy, he took payment and organised delivery date with a smile.
The delivery men were also very pleasant and helpful. They made sure the mattress was delivered into the bedroom and took a photo. They were on time, wore overshoes and were very polite. Exceptional service xx
20 February 2025
First Class Service
Visited the store at Shrewsbury twice looking for an ottoman bed base. On both occasions the staff who dealt with me, were nothing short of very helpful, friendly and professional.
Was a pleasure to deal with the staff at this store.
Bought my mattress from here 18 months ago too.
11 February 2025
Unprompted review
New bed experience
From the moment we entered the store we found the staff to be very helpful, friendly and knowledgeable without being to much bother. Delivery and installation of the product was efficient, prompt and as detailed.
8 February 2025
Delivery on time and the delivery guys excellent
Delivery on time and the delivery guys Dean and Marcus were first class. They were professional, very polite and friendly
26 January 2025
Excellent
I am very impressed with the level of correspondence we have had, from the moment we went to shop until delivery has been exceptionally good
14 January 2025
Unprompted review
The mattress is lovely comfortable and…
The mattress is lovely comfortable and I’m really happy with the comfort.
10 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We went into dreams hospitality was…
We went into dreams hospitality was great unmatched bought an ex show room bed and new mattress told we would have to wait a few weeks for this new bed. This was in October. We offer to go and pick the bed up got told it had to go to dreams in cardiff before it could be delivered as cardiff was the distribution centre for powys and surrounding areas so we waited. We got told all along it was because it was the bed wasn't in Cardiff it was now on cardiff and we ‘re still waiting a week later. we rang back today and got told it was because of the mattress and then got treated horribly by corporate. We then got told we had to wait till the 30th of December which they could not even promise then and coming from a business background its no way to run a multimillion pound business. Long story we have now cancelled the bed and taken out business else where and do not recommended Shrewsbury dreams at all in-fact no dreams at all.
20 October 2024
Unprompted review
Reply from Dreams - Shrewsbury
Good afternoon Charlie,
Thank you for taking the time to leave us your feedback.
I am very sorry to hear that your order was delivered within a few weeks as expected.
I certainly look into what the cause of the delay was, and I also want to look into why you did not receive any updates. In order to do so, I have requested your order details via Trustpilot so I can locate your order on our system. I do hope to receive this information soon.
Many thanks,
Kishan
Fantastic sales person
Fantastic sales person, polite and friendly. Explained everything.
Product and delivery just as described.
12 December 2024
Great service both at purchase and delivery
Bas in the showroom was great but hats of to the two delivery guys from Liverpool who not only got our new super king up to the third floor but also took away our old one!
30 November 2024
Excellent help and advice from…
Excellent help and advice from Shrewsbury store staff. Lots of help with delivery. James and his son were great in delivering and assembling the bed.
11 November 2024
Unprompted review
Product knowledge very good.
9 November 2024
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