We were shown numerous options taking into account our requirements. Selected and ordered our product. We were contacted a few days before delivery,delivery crew were very thorough, taking care whilst... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited the Slough store and was advised to speak with Carrick regarding a mattress purchase. At the time, I was told that two additional items would be included with the mattress at no extra cost... See more
Company replied
From showroom visit to delivery the service was excellent. I love my new mattress and now sleeping through the night. Thanks for making a tough decision /process easier. Delivery team moved a heav... See more
Customer service was outstanding on both visits. We really felt valued and the knowledge of the staff was brilliant. They really catered to our needs. Ash and Jack at the Slough store in particular we... See more
Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
383 Bath Road, SL1 5QA, Slough, United Kingdom
- 01753928716
4.9
Excellent
317 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A good experience ordering in store…
A good experience ordering in store listened to our requirements and gave good advice. Delivery was smooth and well worth the money paid for building each bed.
18 August 2024
Professional and friendly service .I am…
Professional and friendly service .I am 100% satisfied with the purchase.
16 August 2024
The gentleman in the store who sold me…
The gentleman in the store who sold me a bed was very helpful and efficient
The bed was delivered on my chosen day and the delivery guys called before delivery
Very satisfactory service
16 August 2024
Great after sales service
Great after sales service, and good quality as expected. Would definitely buy again from Dreams
11 August 2024
Good service at the shop
Good service at the shop, delivery as informed. The driver was very helpful and brought the mattress upstairs. Thanks.
9 August 2024
Delivery was right on time
Delivery was right on time. Beds were put together very promptly and efficiently.
22 July 2024
Fab service
So I was adamant on purchasing a new bed and mattress and was recommended Dreams in Slough.
The service provided by Ash was fantastic. Ash greeted us, offered us a drink, found out what I was looking for, gave me relevant info based on my budget and what kind of mattress I wanted and what my qualms were with my current mattress and very quickly I found the perfect mattress and bed, thanks to Ash.
He was very friendly, personable and not pushy which is what made me finalise my purchase after checking out other bed stores locally.
I must say the prices are reasonable in comparison to competitors, the staff informative and friendly, and again, not pushy but genuinely helpful. I’m so glad I went with Dreams and the reviews really did live up to my expectations. Thank you Ash 😊
1 June 2024
Unprompted review
Ordering through to delivery was fast…
Ordering through to delivery was fast efficient and very professional, well done dreams!
22 July 2024
Excellent products and service
Fantastic service from walking into the shop through to delivery. Shib was very helpful in aiding us to chose the right mattress (by utilising their impressive sleep system to help us understand which type of mattress we need) and ottoman bed frame, with a headboard. Delivery guys were great too and very professional. Very impressed with the whole service and the bed is amazing! Thanks to all 👍
14 July 2024
Was very happy with the sale the lovely…
Was very happy with the sale the lovely young gentleman who surfed us was very good was not pushy explained everything then gave us time to look round and then he said about the machine to try and it will match our mattress for what we were looking for
So brought the one we choose and are very very happy with it
6 July 2024
The colleague that served was very…
The colleague that served was very helpful &friendly listen to what we wanted &we tested a few beds to see what one we preferred for our needs
23 June 2024
Great service from store to delivery…Yokohama bed
Great service from store to delivery love new bed
22 June 2024
OTTOMAN
product on time and quality as described. Fitters did excellent job of erecting ottoman bed, having overcome getting all the pieces up a spiral staircase.
14 June 2024
Dreams experience
Staff were very friendly, knowledgeable, explained into details the process from items purchasing, financial assistance, delivery and items assembly.
15 June 2024
Leah
Leah, The customer sales assistant was very helpful and friendly making it a very good experience offering me various options
12 June 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.