We were made to feel very welcome when we arrived at the store, Chris made us feel at ease and there was no pressure sales. The whole experience felt very relaxed, and after two visits to the store we... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A Member of Dreams contacted us today to discuss our experience with dealing with Dreams Customer Service yesterday. To apologize which is much appreciated Hence I have updated my re... See more
Company replied
Needed new Mattress for Bed Base bought from Dreams last year. Checked online and then went in store to look at and try. Bought mattress and given delivery day. Received email day before with time... See more
Called into St Helens branch to browse for a new bed. No pressure sales techniques, just really excellent customer service. The Sleep Match technology was really helpful and we made a choice with de... See more
Company details
- #41 of 116 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit K2 St Helens Retail Park, WA9 1JJ, St Helens, United Kingdom
- 01744347336
4.9
Excellent
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome service!
Awesome service in the shop, delivered on time. Delivery guys couldn’t have been more helpful. An altogether excellent customer experience!
16 December 2025
Very friendly insightful customer…
Very friendly insightful customer service from the team especially the manager
14 June 2025
Excellent service & beds!
Customer service from arriving at the store is brilliant. The quality of the beds & then the delivery & build team were fantastic! Would highly recommend to anybody looking for a good bed.
12 December 2025
Very helpful salesman in store.Delivery…
Very helpful salesman in store.Delivery men polite and within alloted time scale.Mattress comfortable. Just what I needed.All good Thank you
6 December 2025
Fantastic service - really listened to my needs and preferences.
SO helpful and patient as I tried out various mattresses, and listened to my needs regarding price. I didn't make a decision my first visit but when I returned about a month later was served by the same person who amazingly remembered a lot of the information from when I had visited and we were able to pick up from where we had left off. And all of this service was done with a smile throughout.
10 November 2025
Second visit in just a couple of weeks…
Second visit in just a couple of weeks due to doing our bedrooms up. Everything from the visit to receiving the delivery was perfect. Quality of the beds is excellent too. You certainly do dream on the beds. Fabulous beds. Do like the way you can test out which mattress is right for you on the dream tester machine
2 December 2025
Unprompted review
Excellent service
29 November 2025
Brilliant service, knowledge and staff!
Brilliant service in the St Helens store, friendly store manager that couldn’t help us enough. Really recommend the store and company ☺️
11 October 2025
Honest straightforward no bull shit
Honest straightforward no bull shit . Shop staff that speak our language.
28 November 2025
We were made very welcome
We were made very welcome. The gentleman that served us was lovely, he offered us refreshments and he wasn't pushy. We would definitely go back.
28 November 2025
Excellent customer service from start to finish.
The delivery driver Colin was so helpful, polite and very accommodating with my order.
23 November 2025
Great products and customer service by Ashley in St. Helens
Ashley was a friendly and approachable salesman who made the whole experience easy and comfortable. He gave us the time we needed to make our decision without any pressure, and ensured we were completely happy with both the mattress and bed frame. His thoughtful gesture of offering complimentary pillows was a pleasant surprise and added to the positive experience. My partner and I left the store very satisfied with our purchase, and thanks to Ashley’s excellent customer service, we felt even more confident in our choice.
15 November 2025
Unprompted review
The delivery was seamless and the…
The delivery was seamless and the delivery guys were courteous and helpful. Thank you
15 November 2025
Absolutely fantastic service from…
Absolutely fantastic service from Ashley in St Helens, very friendly and informative, great to get on with and he has made our day with the purchase of a recliner bed , my wife has serious back issues and it will make our lives so much better, deal done in half hour and we left the branch delighted... You can't believe how much a difference it will make in my wife's quality of life and wellbeing...thank you 👍
17 November 2025
Unprompted review
very professional good service and…
very professional good service and product will recommend thank you
.
15 November 2025
Dreams experience
Informative and nice people to deal with from sales to delivery and assembly.
Quality product that appears to be built to last . Cheers
8 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very professional
I didn’t have any issues with the installation. They arrived 30mins early and took about 30 minutes to install and took away all the packaging
2 November 2025
Reply from Dreams - St Helens
Hi Wendy
Thank you for leaving your review. I have contacted you via email to check if everything else was ok with your order. I look forward to hearing from you soon
Kind Regards
Nick
Very helpful staff
Very helpful staff, no hard sell. Good range of quality mattresses. The sleep scan is really helpful.
9 October 2025
Unprompted review
Highly Recommended Very good information given in-store…
Very good information given in-store and delivery staff were very efficient.
The bed is very comfortable and we are sleeping well
3 October 2025
Customer service was amazing
Customer service was amazing
The 2 gentleman were very polite and extremely helpful
Thank you
3 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.