We were made to feel very welcome when we arrived at the store, Chris made us feel at ease and there was no pressure sales. The whole experience felt very relaxed, and after two visits to the store we... See more
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A Member of Dreams contacted us today to discuss our experience with dealing with Dreams Customer Service yesterday. To apologize which is much appreciated Hence I have updated my re... See more
Company replied
Needed new Mattress for Bed Base bought from Dreams last year. Checked online and then went in store to look at and try. Bought mattress and given delivery day. Received email day before with time... See more
Called into St Helens branch to browse for a new bed. No pressure sales techniques, just really excellent customer service. The Sleep Match technology was really helpful and we made a choice with de... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit K2 St Helens Retail Park, WA9 1JJ, St Helens, United Kingdom
- 01744347336
4.9
Excellent
293 reviews
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I just want to thank Dreams for my new…
I just want to thank Dreams for my new mattress that was delivered yesterday. I've had the best night sleep I've had in ages. I called in the showroom a week ago and spoke to Ashley. I told him all about my woes about a recent experience with another bed shop in Ashton. He then took me around and showed me all the 'medium' ones and told me about each one. After my recent disaster he was so kind as to point out the ones he knew I deff wouldn't want. I eventually settled on a Burford which was within my price range. It is lovely and comfortable. Thankyou so much Ashley. Dreams really are the best!!!
29 September 2025
Unprompted review
Great experience from start to finish
From point of sale to having the bed installed everything went smoothly. The salesman in the store was a lovely down to earth man who wasn’t too pushy but provided us with all the information we needed. The men who delivered the bed were friendly, polite and efficient. Dreams kept us regularly informed of delivery times. We were made to feel like valued customers. All in all a great experience. Oh and we love the bed.
26 September 2025
Excellent quality product and a great…
Excellent quality product and a great price. Delivery team were excellent too !
30 August 2025
Ashley was very helpful and as I wanted…
Ashley was very helpful and as I wanted a specific mattress with natural materials he knew the perfect one to match what I wanted.
15 August 2025
Unprompted review
Perfect service and friendly staff.
2 August 2025
Great service helpful staff
26 July 2025
Great service
Great service from showroom to delivery. Every member of staff encountered was polite, helpful and very pleasant. The mattress is excellent and the professionalism of all staff was exemplary. Thank you, Dreams St Helens
26 July 2025
Excellent from ordering to 4 day…
Excellent from ordering to 4 day delivery, the guys who fitted the bed were exceptional customer service at its best, quality of bed is well made and comfortable, exactly like picture lovely colour and good price
19 July 2025
On this occasion the two delivery guys…
On this occasion the two delivery guys were helpful and communicated well
6 July 2025
Excellent quality bed
Excellent quality bed, the delivery men were excellent and and took very good care when delivering and putting the bed together.
29 June 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The service was good but we have issues…
The service was good but we have issues with the mattress which an e mail has been sent to dreams head office
14 June 2025
Reply from Dreams - St Helens
Good afternoon Mr Mcteague,
Thank you for taking the time to leave us your feedback and for speaking with me.
I am truly sorry that you are not getting on with your mattress. I have sent you an email and I do hope to hear from you soon.
Many thanks,
Hassan
Delivery smooth and drivers very helpful
Delivery smooth and drivers very helpful, product easy to assemble great quality, mattress gives me a great nights sleep.
13 June 2025
Excellent service throughout from store…
Excellent service throughout from store team to delivery team
10 May 2025
Very helpful and friendly staff helped…
Very helpful and friendly staff helped us find the perfect mattress
10 May 2025
Choosing was a great experience
Choosing was a great experience
All goods were delivered on time
Was kept well informed of delivery dates etc
Delivery people were friendly and efficient what more could you ask for
10 May 2025
Dreams in st helens is a friendly store…
Dreams in st helens is a friendly store and they helped us massively with choosing the right pillows, bed and mattress for both myself and partner. Highley recommended
3 May 2025
Unprompted review
Delivery time was spot on a d extra…
Delivery time was spot on a d extra customer care given.
2 May 2025
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