We were made to feel very welcome when we arrived at the store, Chris made us feel at ease and there was no pressure sales. The whole experience felt very relaxed, and after two visits to the store we... See more
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A Member of Dreams contacted us today to discuss our experience with dealing with Dreams Customer Service yesterday. To apologize which is much appreciated Hence I have updated my re... See more
Company replied
Needed new Mattress for Bed Base bought from Dreams last year. Checked online and then went in store to look at and try. Bought mattress and given delivery day. Received email day before with time... See more
Called into St Helens branch to browse for a new bed. No pressure sales techniques, just really excellent customer service. The Sleep Match technology was really helpful and we made a choice with de... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit K2 St Helens Retail Park, WA9 1JJ, St Helens, United Kingdom
- 01744347336
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Kevin was lovely really made us feel at…
Kevin was lovely really made us feel at ease. During the sale process no pressure tactics 👍👍
Experience and knowledge was 100%.
The delivery guys were amazing so polite helpful and on time .
Credit to all xxx
Absolutely 1st class service
Absolutely 1st class service from start to finish, love my new bed!
Excellent Excellent seexcrvice and mattress very…
Excellent service and mattress very good quality and comfortable
Amazing service
Kevin was amazing, we picked our mattress and everything was seamless. Delivery was on time and the guys were both friendly and efficient, taking our old mattress as also. Sweet dreams ever since
Excellent service from start to finish
Excellent service from start to finish, went to the St Helens branch looking for a basic bed for one of the spare rooms, Ashley showed us many alternatives that we hadn’t thought of and came up with the ideal solution! Also I have to add that the delivery guys were brilliant, very helpful and professional!
Excellent service
Excellent service from start to finish, all staff from in store to delivery guys extremely pleasant & friendly. Would definitely return in the future & highly recommend.
Excellent service delivery was on time…
Excellent service delivery was on time and went without a hitch. Mattress is very comfortable and as expected
Exemplary Customer Service.
Called into St Helens branch to browse for a new bed. No pressure sales techniques, just really excellent customer service. The Sleep Match technology was really helpful and we made a choice with delivery 4 weeks hence, which is fine.
These guys understand what customer service is all about. They don't merely pay lip-service to it - makes a refreshing change.
Friendly and helpful staff
Friendly and helpful staff. Not pushy with the sales techniques - offered us a hot drink and let us browse before offering extra assistance. We used the sleep machine to find our perfect mattress and it really does work! Tried lots of different mattresses and ended up with one recommended by the machine. Also got to test the bed with tempur pillows and ended up purchasing 2 of those as well as they were so comfortable. Would definitely recommend this company if you’re looking to purchase a new bed/mattress.
From start to finish it was a…
From start to finish it was a DREAM.....
From the store to the delivery and to a good night sleep can not thank you enough.....Good Night Sleep Tight.
From walking into your store to…
From walking into your store to delivery everything was perfect not one thing could we complain about everything first class service thank you
The delivery was on time they was…
The delivery was on time they was helpful and work to put the new bed together and show me how to lift also advised me when to turn mattress.
fantastic
we bought our bed at the st helens branch, Kevin was amazing really went the extra mile & our new bed & mattress is amazingly comfortable definitely recommended
Happy with our purchase of a new…
Happy with our purchase of a new mattress, pleased we purchased from Dreams store ,clean and tidy great staff overall a good experience.
Good product, excellent service!
Great bed frame, looks fabulous! The ottoman facility is really spacious. The mattress is just right after using the facility in the shop to recommend what was best for us. Our experience, in the showroom, was very good. The team who brought and constructed the frame were very efficient and friendly, I would recommend them. All the accessories are lovely. Very happy with our new bed and getting comfy nights sleep.
Staff in the shop really friendly and…
Staff in the shop really friendly and helpful. The 2 lads who delivered the bed were fantastic and had no problem putting into our garage for us. Both of them were really chatty and friendly and stacked the bed boxes neatly in the garage for us.
Dreams where you get the best deals of the best beds.
Getting the Bed I wanted at a very good price with a few extras thrown in.
Great team at Dreams St.Helens who could not do enough for me.
Excellent service in shop
Excellent service in shop, delivered on time and removed old mattress. Really happy with purchase. Had a great weeks sleep.
Arrived on time great bed
Always go to dreams…
Always go to dreams when we need beds/mattresses. Always ask for Kevin. He is honest and knowledgeable. I always feel he isn’t trying to ‘sell’. I would highly recommend.
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