Really knowledgeable salesman. Let us move a couple of mattreses around in order to try them on different bases. Delivery was a big negative. Paid for the mattress, before delivery date was mentioned... See more
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See what reviewers are saying
Absolutely amazing, I’m sleeping much better, no hip pain anymore. An utterly dreamy mattress, I chose well. I spent a good while in the Dreams store going over and over the mattresses to slowly eli... See more
Fantastic caring service from Mehrnoush. Welcomed us into the store & asked if we needed any help or assistance. We said at the moment "we're just looking" We were left to wander the store & invited... See more
We was greeted and served by Mansoureh Moghaddam at Stevenage branch who was so professional and assisted us on the ottoman beds we needed. Once we found our bed we was then told about offers and di... See more
Company details
- #43 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Stevenage Retail Park, SG1 1XN, Stevenage, United Kingdom
- 01438500172
4.6
Excellent
238 reviews
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Bed Purchase & Delivery
The sale person was really helpful and i was able to buy the right bed and base at the right price.
Very knowledgeable of the product.
The delivery was very efficient.
Happy Customer
12 April 2026
Mansoureh was very helpful and patient
Mansoureh was very helpful and patient. She spent a considerable time advising us on the best options for our new mattress. Thank you.
26 March 2026
The service from Roy was outstanding
The service from Roy was outstanding
11 April 2026
Unprompted review
DREAMS a have been a first class…
DREAMS a have been a first class company from the moment we walked through the door to the actual delivery of our new mattress.
Very helpful assistant in the shop, and a brilliant delivery Team.
Nothing was too much trouble for them, and Dreams have kept in touch with us all the way.
It would definitely recommend them.
28 March 2026
New mattress experience
In store we had help choosing the correct mattress for our needs . The delivery date was within 2 weeks of purchase .
The delivery time was well communicated and on time . The 2 gentlemen delivering went above and beyond taking down pictures on the stair well wall - and without hesitation replaced them ( my husband was on crutches) so it would have been a few months with no pictures - a genuine public thank you
The mattress has exceeded comfort and we are sleeping really well
20 March 2026
Absolutely amazing!
Absolutely amazing, I’m sleeping much better, no hip pain anymore.
An utterly dreamy mattress, I chose well.
I spent a good while in the Dreams store going over and over the mattresses to slowly eliminate them down to my two favs. Then decided on this one and I’m a very happy customer, I feel like a princess on my new incredibly luxurious mattress.
8 March 2026
A successful visit
There were a large variety of beds in store and although the store was busy it was well staffed.
7 March 2026
Unprompted review
They very pleasant very helpful and…
They very pleasant very helpful and excellent respect for my home
1 March 2026
Great experience
From ordering to delivery was seamless, the delivery guys were respectful, professional & friendly
16 February 2026
Great experience from start to finish
It was a great experience from start to finish. Showroom was clean. Staff were helpful and guided us through the process.
Bed was ordered and we were kept updated on progress and arrived on time. Delivery men were great and most importantly, the bed is fantastic.
22 February 2026
Comfortable mattress
Comfortable mattress at a reasonable price.
Fast delivery. Very happy with my purchase.
10 February 2026
Fantastic Bed & Mattress
Very pleased with the bed and particularly the mattress. Extremely comfortable versus any mattress we've had previously.
Service throughout has been excellent, absolutely no complaints at all.
8 February 2026
Warm welcome and no pressure
We were welcomed at shop and assistant suggested we use their machine to check best firmness for mattress. Then she left us alone and no hassle at all.
7 February 2026
Double ottoman bed…
The salesman was able to advise on the purchase. Bed due for delivery within 1 week which was amazing. The promised email was received on the day before delivery, confirming the eta. On the day of delivery the driver called to say he was on his way and subsequently arrived on time. The 2 men were competent and efficient. The only downside was that the bed was much more expensive than in other shops, but we chose dreams due to the fact that That they would both deliver and build the bed.
However we were very happy and would recommend Dreams to other people.
30 January 2026
Better nights sleep
30 January 2026
Happy customer
great service in the shop, delivered as promised, text and phone call confirming 2 hour slot
no complaints at all
10 January 2026
Great customer service
The customer service at the shop and while delivering the mattress
The mattress is also very comfy.
8 January 2026
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