The salesman Mr Atif was informative , patient and offered alternatives , he put no "sales"pressure I took my time l left and went back the following day .I had 2 questions , I bought the mattres... See more
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See what reviewers are saying
Overall experience at the store was good. Josh attended us very patiently. However their sight was down so we had to wait for 2 days to get the delivery date.
Very helpful assistance from Oliver on the shop floor. He also showed a really handy software that helps to figure out the best mattress options (e.g. sleeping mode, height, weight, etc). Quite han... See more
From first walking into the local branch on Tottenham Court Road right through purchase, delivery and assembly, maybe I just got lucky, but every person involved has been brilliant. Particularly impre... See more
Company details
- #45 of 117 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #83 of 228 best companies in Bedroom furniture shop
- #31 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
180 Tottenham Court Road, W1T 7PD, London, United Kingdom
- 02045523550
4.5
Excellent
284 reviews
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I I am happy am happy for the bad and Keatera’s…
I am happy for the bad and Keatera’s for healpp he name Lucas
28 March 2023
Bea's customer service
Bea's customer service, was totally excellent.
No hard sale, recommendations based on my needs.
Really happy with the service received, highly recommended.
25 March 2023
Unprompted review
Excellent service.
Excellent service in store, took the time and trouble to help me find the right mattress for me and within my budget. Very impressed with the delivery service quick, polite and helpful. I had been to two other stores previously and found Dreams to offer the best customer service.
25 March 2023
Fantastic experience from the Gentleman…
Fantastic experience from the Gentleman who assisted us with the purchase, the delivery ran flawless and we were updating constantly on the delivery day/times. Delivery was excellent and the delivery men were friendly and professional, Big shout out to the Dreams team !!!!!
2 February 2023
Great Buying experience great Product!!!
Loved the shopping experience at Tottenham court road showroom. The team did body type and sleeping side diagnostics using special device installed and recommended the mattress. While the recommended mattress were out of our budget. The store had a lot of options to choose from... The product was delivered 10 days laters and is amazing.... Would highly recommend this store and dreams mattress
12 March 2023
Good service and great value
3 March 2023
good service
21 February 2023
Great Customer Service
Really great experience at the Soho Store - tried the sleep match simulator and got matching recommendations based on it. We were able to try loads of mattresses and weren't pushed to make a purchase. Loads of mattresses and bed frames on offer, and really friendly, knowledgeable service too.
19 February 2023
Unprompted review
Affordable and comfortable mattress
19 February 2023
From first walking into the local…
From first walking into the local branch on Tottenham Court Road right through purchase, delivery and assembly, maybe I just got lucky, but every person involved has been brilliant. Particularly impressed with the delivery/assembly team for whom nothing was an issue including carrying everything up and down two flights of stairs!
19 February 2023
Great service
The driver came in time as specified and removed all the plastic. The mattress is super comfortable!
18 February 2023
Nesti provided exceptional customer…
Nesti provided exceptional customer service. Would not hesitate to recommend!
28 January 2023
Perfect service.
1 January 2023
Unprompted review
Friendly staff and efficient delivery.
29 November 2022
Unprompted review
Very Helpful staff in store
Very Helpful staff in store, various type of mattress could chose and try in store. Staff has introduced us the mattresses based our requirement in terms of mattress type, hardness, size and price. Overall experience was very good and the flow of purchase was smooth and straight forward.
4 November 2022
Unprompted review
Excellent result despite some challenging changes of the order
Despite the fact that I had to change not only delivery day but also an address, the Dream team was super helpful, prompt and efficient in quickly helping with order amendments and making sure I have new mattress when it was most convenient. The product is great and delivery went very smooth. Thank you! Special thanks to James from Tottenham Court Road shop, who was managing the order in the most professional way!
8 November 2022
Unprompted review
Very happy…..Outstanding service in store
Outstanding service in store, really helpful, friendly good humoured delivery and a truly comfortable bed.
28 September 2022
Unprompted review
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