The salesman Mr Atif was informative , patient and offered alternatives , he put no "sales"pressure I took my time l left and went back the following day .I had 2 questions , I bought the mattres... See more
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See what reviewers are saying
Overall experience at the store was good. Josh attended us very patiently. However their sight was down so we had to wait for 2 days to get the delivery date.
Very helpful assistance from Oliver on the shop floor. He also showed a really handy software that helps to figure out the best mattress options (e.g. sleeping mode, height, weight, etc). Quite han... See more
From first walking into the local branch on Tottenham Court Road right through purchase, delivery and assembly, maybe I just got lucky, but every person involved has been brilliant. Particularly impre... See more
Company details
- #44 of 117 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
180 Tottenham Court Road, W1T 7PD, London, United Kingdom
- 02045523550
4.5
Excellent
284 reviews
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Really smooth process
2 March 2024
Helpful, Friendly, Easy!
All the staff were helpful, informed and friendly. They made the process very quick and easy, and got our new sofa to us within a week of us visiting the store.
31 January 2024
From beginning to end - seemless
From beginning enquiry in store to delivery, I’ve been super impressed with Dreams. The customer service was second to none. Such friendly, helpful staff without pressure to buy and helpful delivery team. Thankyou!
11 February 2024
Was very happy with my experience at…
Was very happy with my experience at dreams all the staff very happy to help and understood exactly what I was looking for also a great choice of mattresses would definitely recommend visiting dreams for a new mattress
31 January 2024
Unprompted review
Very efficient and polite delivery
Very efficient and polite delivery. Good product. Very satisfied.
26 January 2024
I now sleep better than before
I now sleep better than before. I now sleep between 7/8 hour at night peacefully. Without going to the bathroom
28 January 2024
Great experience.
28 January 2024
Excellent Service. When ordering on line I chatted to an…
When ordering on line I chatted to an employee who was most helpful. He advised me how to pay for uplift of my old mattress then phoned me to complete my purchase. Excellent service,
I was advised or the delivery time which was adhered to.
26 January 2024
Buying a new mattress
The whole process of selecting the correct mattress for us, advice and service was excellent. Delivery and removal of old mattress ditto. I can confidently highly recommend Dreams.
21 January 2024
High Quality Customer Service
We’ve brought a bed from Tottenham Court Road dream home and the customer service was excellent. They’ve helped out with your needs, we’ve felt comfortable to express what we exactly wanted and we are happy with the outcome. I would like to thank Bea especially for providing high quality information on their products and she has provided a comfortable and special experience for my daughter and I. With her help, we’ve gotten a very comfy and high quality bed for my daughter. I recommend any future customers to visit Dreams Home at Tottenham as the whole team are polite, friendly and welcoming!
28 December 2023
Unprompted review
Hi-tech mattress assessment
Testing the mattresses in-store was great fun - especially the computer-controlled assessment. Loads of beds to try too. Delivery as promised and now we have the perfect mattress/bed combination (although the mattress appears a few CMs short for the frame).
14 December 2023
The bed and the mattress are very good…
The bed and the mattress are very good and delivery and assembly were on time and professional, performed by very nice people.
8 December 2023
Great frame and mattress
Great frame and mattress. It exceeded my expectations, very pleased with it.
7 December 2023
Very Happy Customer!!
James at Tottenham Court Road was extremely helpful and knowledgeable about the beds on offer. All my order was delivered on time and I was kept informed every step of the way. Pleasure to do business with Dreams and highly recommend them.
2 December 2023
The delivery came on time
The delivery came on time. But I started using after 4 or 5 months later. Within two weeks I can feel the ring poking me. I start having back pain so I added it from top on. But still day by day got so uncomfortable. I have to get rid of it now to get another one because my hundred day trial is started when I bought it. Is the worst mattress I ever bought in my life.
27 November 2023
Unprompted review
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