Dreams - Tottenham Court Road Reviews 

Excellent customer service by Larry at Tottenham Court Rd, London. Larry was great, he is kind, helpful, professional and gave us time to try the different mattresses without being really pushy which was fantastic. So nice to be looked after and treated right respect, a rare event these days! We purchased exactly what we wanted and can't wait to sleep in our lovely new bed.

My bed is very good and looks very nice and the mattress is really comfortable and good on the old backside worth the money

Good communication, very polite and efficient service.

Went into the shop on Tottenham Court Road for advice on an ottoman bed, the salesman was super helpful
We bought it online that weekend as the sale was ending
Delivery guys arrived on time and put all together and it looks great

Delivery driver was very polite.He finished job and cleaned everything and took all rubbish.

Friendly, to the point and reliable.

Staff were very helpful in identifying my needs for a mattress, talking me through the options, and giving me a sensible number of options to try (enough that I saw a range of styles, not so many it was overwhelming), all around the right price point. I walked out with exactly what I wanted, at a great sale price, in about 20 minutes. My only slight gripe is that I would’ve liked an earlier delivery date, but the 2 weeks I’ll be waiting seems not unreasonable.

Really helpful, attentive and felt we left there having made a purchase that was the best one for me. Nesti was really great

Knowledgeable staff in shop, coupled with efficient delivery and assembly service. But most of all a great bed and the most comfortable mattress I have ever slept on.

My purchase was delivered earlier than expected, but not a problem. The delivery men were polite, and removed all the packaging etc and took it away.

Was kept up to date throughout the entire process by email. Delivery was bang on time. The staff were very professional, and cleared up after the bed was put together. After a short tutorial on the mechanics of the bed. They left and I was very happy 😁

Extremely overpriced. Especially avoid buying mattresses from dreams. These guys charged me 1300 pounds for a double bed and a mattress. I now managed to find a better king bed and a premium mattress at half the price. Please shop around and don’t go to their store (it’s a trap)

The salesperson in the Tottenham Court Road store made me feel welcome and made an effort to understand what exactly I was looking for. He was friendly, informative and helpful and that is what encouraged me to make the purchase. I'd previously visited other stores in the same road to look at beds but nobody had attempted to help me so I'd ended up leaving those stores.

Great experience with Dreams at TCR, London. Very friendly, helpful and knowledgable staff. Whole process of buying a new mattress was made very easy. Would recommend!

Our recently purchased sofa-bed was uncomfortable as sofa. Seat was too wide from back to front, so only a really tall person with long legs would be able to sit comfortably, both in upright or reclining mode. My husband and I now have back-aches. Contacted Tottenham court road shop at once, but was told it was not covered by the guarantee, and they could not exchange or return it. Action?

So pleased from start to finish it was a brilliant experience. I’m over the moon with the mattress I chose

Really friendly, knowledgeable and not pushy sales team. Made the process much clearer and easier for us.