Amir was really well informed on all products, especially mattresses, remembering a best selling mattress from many years ago. So helpful and assisted me to choose the right mattress.
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See what reviewers are saying
I received a warm and friendly welcome from Ramona. She was helpful, informative and patient throughout my visit and helped me find what I hope will be my best fit mattress for the next 8 years.
Fanastic experience from Gabriel at the Watford store. In truth we didn't even go in expecting to buy a mattress, more just forward planning but Gabriel was so knowledgeable and helpful that we ende... See more
We bought two mattresses from different ranges with different firmness. The recipients found them extremely comfortable. The large range allowed us to cater for wildly different sleeping requirements.... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1C Colne Valley Retail Park, WD17 2JZ, Watford, United Kingdom
- 01923594324
4.7
Excellent
348 reviews
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Goog sales person who was most helpful
Goog sales person who was most helpful
Delivery guys were great and very helpful
20 February 2025
From start to finish!
From start to finish all the assistants were very helpful and professional. From choosing a mattress in the store to its delivery was quick and efficient. The delivery team were also very helpful and made the experience of getting a large mattress up a small stairway easy and stress less.
19 February 2025
Very happy.
Great service from sales lady, no hassling like some shops. Once we decided, she explained everything about the delivery. Plus we were given a free coffee, which considering it came from a machine, was very nice.
The delivery was well communicated with texts and a call, and delivered within the time quoted.
The bed itself is great and although required some assembly, was easy to do.
Overall a good experience.
10 February 2025
Massive choice of beds to suit every…
Massive choice of beds to suit every need. Would use again with total confidence.
14 February 2025
Unprompted review
Great Experience
Darren was very helpful to me and my mum, getting my unwell mum the best bed possible. Appreciate it alot
31 January 2025
We love this shop
We love this shop. Always feel welcome and we'll looked after. The staff are all very knowledgeable, friendly and accommodating. Highly recommend. Products are top notch too. Very happy with our super king ottoman recently purchased and our tempur cool touch mattress bought last year. Can't fault the service at all. Try them for yourselves.
4 February 2025
The staff were really helpful and…
The staff were really helpful and caring. The delivery arrived on schedule…. All went seamlessly!
31 January 2025
The mattress is amazing and from start…
The mattress is amazing and from start to finish there have been no hiccups!
28 January 2025
Fantastic great mattress and great…
Fantastic great mattress and great customer service
9 January 2025
Excellent products and service
Excellent range of products, supported by good product details. Very knowledgable and supportive staff member that dealt with our order. Queries and company procedures were dealt with and we felt happy to have placed an order.
6 January 2025
Unprompted review
The sales person was knowledgeable and…
The sales person was knowledgeable and helpful. The store at Watford is spacious and well lit.
3 January 2025
Unprompted review
Great service,good communication and…
Great service,good communication and delivery as notified.
3 January 2025
kyle has only been there for three…
kyle has only been there for three months yet he was very knowledgeable about our product
2 January 2025
Unprompted review
Sales people were extremely helpful and…
Sales people were extremely helpful and knew what they were talking about
2 January 2025
Unprompted review
Order delivered on time with two lovely…
Order delivered on time with two lovely and cheerful guys even at 7am!
The bed is very comfortable and I sleep better in the bed.
I would recommend dreams any time.
20 December 2024
Amazing service from sales to delivery
Amazing service from sales to delivery. Delivery guys were amazing. As promised they took the bed upstairs and fitted including the headboard. The best part was the delivery time was punctual and they informed in time for their arrival. Amazing service throughout
13 December 2024
Good service from purchase to delivery
Good service from purchase to delivery. Would recommend.
28 December 2024
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