Really helpful ocer the phone, ordered the item I needed and posted out to me with a realistic postage cost, Very pleased and would highly recommend
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Company replied
Company details
Information provided by various external sources
Dr Green started his green fingers back in 1995 arguably the first person to bring hydroponics to Telford. In 1997 his gardening skills made central news headlines.
Contact info
UNIT 15, STAFFORD PARK 12, TELFORD,, TF3 3BJ, SHROPSHIRE, United Kingdom
- 01952 200209
- info@drgreens.co.uk
- www.drgreens.co.uk
4.8
Excellent
140 reviews
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fast delivery and well packaged i will…
fast delivery and well packaged i will definetly use again
22 April 2025
Reply from Dr Greens
Thank you! We're thrilled you were happy with the fast delivery and packaging. We look forward to serving you again soon!
I recommend this business for their…
I recommend this business for their Customer Service, they've always been good.
Unfortunately this time, the item I ordered was out of stock, an alternative was offered, which I agreed to, but another item was shipped in error. These things happen from time to time. What is important is that I was kept updated and the error was explained honestly and immediately. We tried to work it out but I ran out of time, a refund was given no quibble. Great customer service and I will give them a go again. Based on all my experiences, I recommend this business.
13 April 2025
Reply from Dr Greens
Thank you so much for your thoughtful feedback and kind words about our customer service. We're truly sorry for the mix-up with your order and appreciate your patience and understanding throughout the process. Mistakes do occasionally happen, but we're glad we could resolve things quickly and transparently for you. It's great to hear that you're still willing to give us another chance, and we look forward to serving you again. Your continued support means a lot to us!
Excellent service great guys
12 March 2025
Reply from Dr Greens
Thank you so much for the kind words! We're thrilled to hear you had a great experience. We appreciate your support!
Reply from Dr Greens
Thank you so much for the glowing review! We're thrilled to hear you're a pleased customer. Your support means the world to us!
delivered on time
21 February 2025
Reply from Dr Greens
Thank you for your feedback! We're glad to hear that the delivery was on time. If you have any further questions or need assistance, feel free to reach out. We appreciate your support!
Top quality products for such a good…
Top quality products for such a good price, very helpful staff!
15 November 2024
Unprompted review
Reply from Dr Greens
Thank you so much for your kind words! We're thrilled to hear that you’re happy with the quality and price of our products, and that our staff could assist you. Your satisfaction means a lot to us. We look forward to serving you again!
Reply from Dr Greens
Thank you! We appreciate your positive feedback and are glad to hear you had a great experience with us. We look forward to continuing to serve you!
had what I wanted
had what I wanted, came quickly and van man carried it round the back for me
9 February 2025
Reply from Dr Greens
We're so glad to hear that you got exactly what you wanted and that the delivery was quick and smooth! It's great to know the van man went the extra mile for you. Thanks for sharing your experience!
Reply from Dr Greens
I'm glad to hear I was helpful with your purchase! If you need any more assistance or have further questions, feel free to ask.
Arrived well packed and item was…
Arrived well packed and item was upgraded thanks guys
16 January 2025
Reply from Dr Greens
Great to hear it arrived safely and that you got an upgrade! I'm pleased everything worked out. If you need anything else, don't hesitate to reach out. Cheers!
Products came quickly and were left…
Products came quickly and were left where I instructed.
17 December 2024
Reply from Dr Greens
Fantastic to hear the products arrived quickly and were left exactly where you asked! If you need anything else, just let me know.
Absolutely awesome
Absolutely awesome, delivered early, Will definitely be purchasing again 🙌 excellent customer service too…
Thanks for the pulleys I forgot to order them
21 December 2024
Unprompted review
Reply from Dr Greens
Thank you so much for your kind review! We're glad to hear you found our prices good and that we could resolve the issue with your order so quickly. Your 5-star feedback means a lot to us, and we look forward to serving you again soon!
5-star value
Excellent products delivered on time. Amazing value. Buy with confidence.
28 November 2024
Reply from Dr Greens
I'm so pleased to hear you're happy with the products and the delivery! It's great to know you found such good value. Thanks for the recommendation – buying with confidence is always a win!
Products I bought was good prices
Products I bought was good prices, had a slight problem with my order. And it was sorted within the day. 5star service will be definitely be using them again
29 November 2024
Reply from Dr Greens
Thank you for your feedback! We're glad you found our prices great and that we could resolve the issue with your order quickly. Your 5-star rating means a lot to us, and we look forward to serving you again soon!"
Quick delivery and very well packaged .
23 November 2024
Reply from Dr Greens
Thank you for your kind words! We're thrilled to hear you were pleased with the quick delivery and careful packaging. We look forward to serving you again!
Although there was an issue with the…
Although there was an issue with the order it was resolved promptly and efficiently.
Excellent customer service, shout out to Josh.
9 November 2024
Reply from Dr Greens
Thank you for sharing your experience! We're sorry there was an issue with your order but delighted to hear it was resolved promptly and efficiently. We'll be sure to pass your shout-out to Josh—he’ll be thrilled! Excellent customer service is what we strive for, and we appreciate your support!
Quick and quality
5 November 2024
Reply from Dr Greens
Thank you for your feedback! We're so glad you were happy with the speed and quality of our service. Looking forward to serving you again!
Missing items on order…
Missing items on order and not replying. Replied in the end and refunded
20 October 2024
Reply from Dr Greens
We sent numerous emails and even a Private Message about the T5 Lamps, the T5 tubes are no longer available and have been replaced with LED alternatives.
To use the LED tubes, you will need to replace the ballast in your unit. We are happy to provide these LED tubes, but please note that a ballast change will be necessary for them to operate correctly.
You have received the rest of your order, and we’ve already processed a refund for the T5 tubes Straight Away Due to no Response
Please let us know if you have any questions or if there’s anything else we can assist with. We’re here to help ensure a smooth transition.
Fast response and delivery
Fast response and delivery. Frequent emails about the delivery. Item well-packed and worked well (I have had dud ones from other suppliers). Very pleased with the product.
10 October 2024
Reply from Dr Greens
Thank you for your feedback! We're thrilled to hear that you're pleased with the product and that our communication and delivery process met your expectations. Ensuring well-packed and reliable items is a priority for us, and it’s wonderful to know that it made a difference. Should you need anything further, please don't hesitate to reach out!
Have you got fluorescent tubes?
The firm was a bit slow replying to my order; BUT that was because they were searching their trade contacts to fulfil my request. So, although the answer was 'no', that helped me both find what I wanted elsewhere on line (just!), but also to plan for my future equipment. THanks!
Tim
10 October 2024
Reply from Dr Greens
Thank you, Tim, for sharing your experience! We apologize for the initial delay in response, but we're glad our efforts to check with our trade contacts ultimately helped you locate the equipment you needed and plan for future purchases. We appreciate your understanding and your patience, and we’re here to help whenever you need us.
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