Drivalia UK - BRISTOL AIRPORT Reviews 

When we returned our hire car we found Amir at Bristol very friendly and helpful.

Easy walk from the airport and a quick pick up process. Amir was very helpful.

Company still running the old-style pressure tactics to take their insurance despite me having already bought full insurance with my booking, simply because I did not book directly with them.
Either I pay up thousands of pounds in a deposit, or take out their insurance for 'just' £170 for 4 days hire.
Absolutely not worth the stress and will be back with the more traditional hire companies where the price you book is the price you pay.

update: Eventually got a refund - so i've given an extra * - personally i believe thats due to trust pilot not drivalia. But at least it prompted a (favoiurable) response.booked through easyjet. Drivalia overcharged me for excess mileage by 100 miles approx £30. They recognise its their mistake and said they've submitted my refund request. Over a month later - nothing. I can't re-log or chase just going round in internet circles. I can't work out if they are incompetent or charlatans, making it almost impossible to get a refund. AVOID DRIVALIA AND BOOKING ANY CAR HIRE THROUGH EASY JET (they've been next to useless too)

I arrived in Bristol airport having somehow booked Drivalia car for the wrong date! It was a bank holiday but, no problem, Gill was great and sorted it all out quickly and efficiently. I use Drivalia often this year and have had a good experience with them in Gatwick and Bristol.

Great customer service from Gill and his assistant at Bristol Drivalia. Really helpful and pleasant. Helped to set the car up and made sure everything was working as it should be. Convenient to the airport terminal with a 10 minute walk. Great weekend in Bristol. Will be back again in the future.

I decided to use this hire company because the advert showed that it was cheap for a Fiat 500 on arriving the Fiat 500 wasn't available and they upgraded me to the next level which was a Corsa for the same price which was fair enough when I wanted to extend my higher period bearing in mind I already had the car and the price was agreed they then decided to up the price from 70 seven pound for seven days to 87 pound for four more days then when I decided that I had to extend it one more day they don't want to further 120 pound be careful of this if you hire a vehicle and you decide that you want to extend it you will get shafted

Gill was great, really helpful, and made the whole experience hiring from Bristol Airport quick, easy and straightforward.

Gill was really helpful. It's the first time I've rented a car and he went through everything with me.
Great service, great value and a lovely car.

Finding the car hire location at Bristol airport was a little tricky but once there, I found Gill to be extremely pleasant and helpful. Especially when reviewing the unlimited mileage option, he googled some distances for me to help me with an informed decision. Dropped the car back to Liverpool airport, and the staff there were equally friendly and efficient. All in all a positive engagement.
Thanks
Barry

I rented a car for 5 days with Drivalia and arrived late due to flooding. They refused to provide me with the car and tried charging additional £100 for “un upgrade” then ended up selling the car to another person. Since it was late I had to pay for a taxi, stay in a hotel and get another rental the following day. I’ve been trying to get a refund for months and their customer service is awful. I’ve given up now as it’s a small price to pay to avoid scams like this in the future. Avoid at all costs.

Wow!! I use car hire companies quite a lot at Bristol airport but this was the first time using Drivilia. And I’ll definitely be using them again. Gill was so very kind and sorted me out a great car - thank you.

Excellent customer service when we hired a car for a weekend break at Bristol airport.

Very helpful staff and no problems at pick up or drop off. Would use them again.

Very welcoming and helpful, especially Angelica in the Bristol branch.

Disappointing service - I will not be using this company again. Extremely unhelpful service!

Arriving at Bristol airport, I discovered that I needed to call a local Bristol number to find out where I should pick up the car. As an overseas based customer, I incurred additional costs to make this cost on a European network. The Drivalia staff member then advised me that I needed to walk from the airport to their offices. This information could have been made available at the bus stop which provides a shuttle service for all the other airport car hire firms (not for Drivalia) - I would then have avoided additional phone costs.

Having just had replacement knee surgery, it was difficult to manouveure cases and walk out of the airport complex to the Drivalia office in bad weather! When I discussed this with Drivalia staff member I was told to discuss it with my broker!!

I was required to pay a returnable £1500 deposit with my credit card but the terminal was not working properly and did not accept the card. (I had no problems with the card later that day!) In oder to proceed with the rental, I then had to pay a non refundable fee of £108 - a total scam! You got my money this time Drivalia - NEVER again!

I have received a message from Drivalia asking me to contact them via their website - No mention of any compensation so NO Drivalia - I will not be contacting you, as a busy professional I do not have time to advise you on your business - make sure you get it right first time! That is how you develop positve word of mouth and brand ambassadors. When you fleece first-time customers you lose their business forever - as I stated before I shall NEVER use your services again.

£1500 upfront was a shock and too steep. Avis wanted £300 deposit so would go with them in future. Drivalia’s cars are shoddy too. Had to return the first car as it had a mechanical fault. They were quick to give me a replacement but it wasn’t cleaned very well. Overall, not bad service just better companies out there.