Thank you once again to Drivalia Bristol for providing me with a Clio automatic for the last 47 day's. Always an excellent service together with very pleasant staff to deal with. See you next month... See more
Company replied
Location
Switch locationBristol Airport A38 Roundabout, Bristol, BS40 9UU BRISTOL, ENGLAND, GB
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See what reviewers are saying
This company advertises the self as low cost, they charges us an additional 100£ to add my husband, then we're unhappy I took out a 3rd party insurance and tried to charge us 12£ a day and then the ch... See more
Company replied
Simon at Bristol branch was absolutely brilliant so helpful when my card payment wouldn't go through as I put wrong card number in !! he made a few phone calls and we got it sorted also gave us an up... See more
Company replied
I picked up my car from Luton Airport but the staff experience upon drop off at Drivalia Bristol Airport was second to none far superior to other car hire experiences. The staff were do helpful, pol... See more
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Company details
About Drivalia UK - BRISTOL AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Bristol Airport A38 Roundabout, Bristol, BS40 9UU, BRISTOL, ENGLAND, United Kingdom
- 01275 402 150
3.4
Average
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Very impressed by Drivalia. I had prompt, friendly and helpful replies to my emails. On arrival at the car rental office the staff proved equally friendly and efficient, and no pressure to have extra insurance. We had no problems with the car during our trip and on returning it in the pouring rain Simon very kindly gave us a lift to the airport. We couldn't have hoped for better service.
18 September 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Great service and staff 100%
Our experience with Europe Car was disappointing, particularly at Belfast International Airport. However, we received exceptional service from Drivalia Hire Car, specifically from Tony at the Belfast Lunch. He promptly addressed our concerns and provided us with a great deal on a rental car. We highly recommend Drivalia and express our sincere gratitude to Tony for his assistance.
12 September 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Worst car ever rented in 25yrs
David (from Venezuela) was brilliant but the car let them down. No shuttle bus in storms at pick up & drop off. No reply to emails before or phone calls & SMS during rental. One headlight & broken wipers made it hell to drive in storms. Faulty tyre pressure warning was a worry. Worst rental in 25yrs of ex-pat renting for septuagenarian female! I have already contacted you through manage my booking with a review & you're still asking me to do so 6 days later!!
6 September 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
David and Bristol was a great help!
30 August 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Thank you Amir for making a stressful…
Thank you Amir for making a stressful morning much easier for us!
30 August 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
It wasn't communicated that we needed a…
It wasn't communicated that we needed a credit card
On arrival we were told they would charge us an extra £90 due to using debit card
I have used many hire companies and this has never been policy of any over company
24 August 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
On booking a Drivalia hire vehicle, whether directly with Drivalia or through a Third Party provider, all Drivalia Hirers are advised on the booking page and also on their booking confirmation voucher, that, in the event of damage to the vehicle during the hire, they are required to cover their excess liability either by the provision of a deposit on a credit card in the name of the Hirer or alternatively by purchasing an excess waiver package from Drivalia.
If you require any clarification on Drivalia requirements please contact us https://drivalia.co.uk/contact-drivalia/
With best wishes
Drivalia
Amir is ace
Amir was very helpful in helping us out with some logistical issues before we collected our car from Bristol Airport, and he was there to meet me when I returned the car.
23 August 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Drivalia are great!!
Drivalia are great!! I hired a "Renault Captur or similar" with them for 4 weeks. I was actually given a Peugeot 2008 and it was excellent. The customer service is exemplary! I was greeted by David who was friendly, helpful, and made the collection process as easy as possible (which was massively appreciated travelling with my 14 month old baby). Then when I returned the car it was so straightforward. Bo-Daisey was also extremely helpful, friendly and made the return process so quick and easy. I highly recommend Drivalia!!
19 August 2024
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Good service and value for money
Staff were very friendly (Mila and David). They gave us a couple of options to choose the car from. We took an electric car in the end, and they were very helpful at explaining charging options in the UK.
7 August 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Do not use Drivalia
A day before rental I lost my creditcard when picking up they would not accept the card of my wife with same name and address. Only solution was an insurance being more money then the whole rental fee for a week! So finally I could cancel free of charge thx to carrental.com and make a new booking at Europecar and what a difference in location, helping and solutions. I do not blame the employee as he was helpful but was not allowed except from offering very expensive additional insurances. That is what poor car rental companies do always and why I hate a lot of car rental companies so much!
17 August 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
On booking a Drivalia hire vehicle, whether directly with Drivalia or through a Third Party provider, all Drivalia Hirers are advised on the booking page and also on their booking confirmation voucher, that, in the event of damage to the vehicle during the hire, they are required to cover their excess liability either by the provision of a deposit on a credit card in the name of the Hirer or alternatively by purchasing an excess waiver package from Drivalia.
If you require any clarification on Drivalia requirements please contact us https://drivalia.co.uk/contact-drivalia/
With best wishes
Drivalia
As this was my first time hiring a car
As this was my first time hiring a car. it was very easy to do and you get lots information about your booking. You also get directions how to get there from the airport.
Easy access to the keys as there in a key safe so you don’t need to worry about what time to get there
9 August 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Friendly and helpful
Able to accommodate us last minute and very friendly and helpful
3 August 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
55 Pounds administration costs?
I rented the car through the website of Easy Jet when I booked a flight to Bristol.
Picking up the car at Drivalia near Bristol Airport was quite a longer walk then stated in the email. For the rest everything ok. But………..then what happened. I got a parking fine in Glastonbury (of course my own fault, I was not aware I did something wrong) but after more than 2 months I got an email from Drivalia about this and that I had to pay 60 pounds for the fine and 55 (!!) pounds for administration fee to Drivalia. What a disgrace. I emailed Easy Jet but of course they “could not take any responsibility” since I rented the car from Drivalia. I think to charge 55 pounds for administration cost is way too much. Anyway finally I have paid the amount because I want to get rit of this. But I will never rent a car neither with Easy Jet or Drivalia.
19 July 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Amir was very friendly and very…
Amir was very friendly and very efficient. Pick-up and drop-off went smoothly. Dragging our siutcases over the pebbled carpark was a bit difficult. Driving out of the car rental without the help of a mirrow was a challange because one cannot see the traffic approaching from the right.
17 July 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
System for dropping off the key at…
System for dropping off the key at Bristol airport was terrible. Car park was in complete darkness, not a single light in operation. When the drop box system wasn’t working (after it reinstalled itself) there was no answer from the help buzzer and no out of hours number to call. As a female on her own at 3am this whole process was incredibly unsettling. This combined with the over priced insurance they insisted had to be taken out if you don’t have a credit card. I will not be using this company again.
18 July 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
Great service
Amir was the person who dealt with us on arriving to pick up our car. Despite hot weather, and a customer in front of us, he was welcoming, warm, and assured us he would be with us shortly.
He looked after us in a cheery manner and made the experience of getting our car (which was fine in every way) a pleasure.
25 June 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Amir at the Bristol airport drivalia…
Amir at the Bristol airport drivalia took the time to help me connect my phone to the hire car as that's normally something I struggle with when getting a hire car. Thanks Amir!
21 June 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Simple and easy collection of our…
Simple and easy collection of our vehicle. The staff member, Bo-Daisy, was extremely helpful and courteous.
24 June 2024
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
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