Drivalia UK - GLASGOW AIRPORT Reviews 

Great experience from start to finish!
Pick-up was quick and hassle-free, and the car we received was brand new, spotless, and exactly what we needed. The price was very reasonable, and the staff were friendly, professional, and efficient. Would definitely use this company again and highly recommend them!

Car was faulty, it needed wheel alignment and the steering wheel was out of sync. It was unsafe to drive. When contacted the Drivalia office we were advised on 3 separate occasions to take it to a local garage and bring the receipt on return to get a refund. However, when we returned the car at Glasgow airport the agent told us he was not aware of the issue and that he was not in a position to approve of the expenses. He advised us to submit a form but made it sound doubtable we will get a refund. When we expressed our justified frustration he threatened us we wont be offered a lift to the airport. At no point we were offered an apology or an expression of regret for the faulty car. Very negative experience.

I was a bit dubious about Drivalia at first. This was not because of them, but I had never heard of them before, and the last time I rented a car in Scotland, visiting family, and not with them, it was a drama. I had missed closing time by 4 minutes, and when I called the next day, 2 minutes after they opened, they didn't give me a car, but kept 2 weeks rental money. Again, to be clear, this was not with Drivalia. But it definitely made me very wary of renting a car again. However, when I contacted Drivalia I was pleasantly surprised by the very quick responses every time from Jay Patel. I reserved a car and was asked to leave a review. I said I would but only afterwards,being still a bit suspicious. It is afterwards and Drivalia has restored my faith. When we arrived in Glasgow and called, we were picked up in 10 minutes, were given a brand new car and sent on our way. We made sure the car was left spotless and within 20 minutes we were back on our way to the airport. The driver both ways was very friendly. The guy doing the paperwork could have been a bit more helpful as I was still waiting to hear all was well, and maybe receive paperwork, while he had moved on to other jobs. But he was efficient at least. I will be going back to Drivalia for our next visit home. And Jay Patel. You were very helpful and deserve a 5 star too.

Booked a hire car with Drivalia Glasgow in February. Appalling experience - DO NOT BOOK WITH THEM. When we arrived, they told us they did not have a car available in the category we had booked because they had allowed other people to extend their bookings. They offered us a 9 seater minibus instead which was not suitable as it would not have accessed where we were going down small lanes. Staff were rude and unhelpful and refused to consider other solutions. They finally agreed to cancel the booking and refund. Head office told us it would take 28 days to refund. Despite contact with them, we have still not received a refund and are pursuing it through our credit card company. Whilst we were there, this happened to 3 other people. When we picked up a car from another company, we were told that this happens all the time. We have reported them to trading standards as you could still book a car with them that day even though there wasn’t one available. This appears to be their standard approach.

Just back from a few days in the Scottish Highlands. I am not one to write reviews but I feel it necessary in this case. From collection to return the car rental experience was professional, pleasant and highly efficient. Special mention to Harry who I dealt with on both occasions. As a first time user of Drivalia I couldn't recommend them highly enough

A fairly awful experience.

With too many pick up passengers to collect at the airport, part of my party were left behind with a promise the driver would come back for then immediately. Whilst I was dealing with the car pick up, their driver didn't bother to go back. When challenged, they became stroppy and only grudgingly made the collection.

It then became obvious something was amiss when I was asked to sign the car defect report without seeing the car based on their photos. Then they challenged the additional defects I found.

Annoyingly I missed one - but "amazingly" they went straight to it when the car was returned - a tiny chip on the windscreen for which they demanded £142. However they claimed they are unable to provide subsequent evidence that the repair will be carried out that you have been charged for

The customer prior to me on drop off, who we knew, was similarly caught out by "small print" - they were never told you couldn't go across to the islands by ferry with the car and received a £60 surcharge. One suspects this happens often.

In both cases, this was NOT a low cost rental.

Personally I shall definitely avoid using ever again.

I went to rent a vehicle recently with this company. I turned up with paper licence, passport, proof of address, credit card. I was refused a car as I hadn’t all the necessary documents. I left to go and find my plastic licence. I phoned customer services after that weekend and asked to go back into the contract. They said that would be fine. When I turned up, I had to pay more as the previous booking had been cancelled. I was promised a refund but never got it even after putting a query to a branch manager. They are now no longer replying to me even after saying I’d get a refund in 28 working days.

Worst car hire ever. AVOID at all costs. Picked up car from Glasgow Airport Depot 18/03/25. Car only one available and not Group Booked. Would have refused to take but I would have been Stuck. Car clearly on its last legs. On return guess what charged for additional damage £307.50 for a scratch repair!!!!!!. Better still told £1500.00 block on credit card would take 28days to remove. Cheap yes but Avoid Avoid Avoid

Upon returning our car we were told we had to pay a £60 surcharge for taking the car onto The Isle of Mull. Whilst we were told this is clearly marked in the T&C's we were not informed this is the case when we rented the car. I imagine many people are caught out by this and it just seems like an easy way to make more money.
In addition, we had to purchase a replacement battery for the key fob on the first day of our hire. We were very lucky to find a shop where we could buy one. Surely a spare in the glove box would make sense? There were also a number of warning lights on the dashboard which were constantly illuminated during the hire period.
Also, on picking up the car we needed to prove our address with a utility or bank statement. Very luckily we had one on our phone. We were told yet again this was on the T&C's but we failed to notice it during the booking.
The gentleman behind the desk when we returned the car was not open to constructive feedback about the above. He continually referred to the T&C's!
In summary, I would recommend sticking to the larger hire car companies (Hertz, Avis, Enterprise etc) where you are likely to have a more straight forward experience.

It seems that before I can write a review i first have to select the star rating . Unfortunately I have had to select one star which Drivalia Glasgow (Paisley) certainly do not deserve. On Sunday 23rd March at 17.00 we were left standing on the street in a strange place when Drivalia refused us a car which had been PrePaid . All local Car Hire offices were closed being 5pm on a Sunday and we had to walk 1.5 miles back to the airport to make alternative arrangements. We were not supplied with the car and the agent refused to give us proof or confirmation of the cancellation . Currently we don’t not know where our money paid is. No car. No cancellation. No refund.

There are a significant number of hidden costs with this Company. Extra cost for insurance, extra cost for going to an island. If we'd have known in advance about these extra costs, which worked out costing almost 2 times the cost we thought we were paying for the rental, we would have taken our own car over from Ireland. We regularly visit family in scotland, but won't be using this company again! Read T & C's closely, because this company are just trying to screw you over.

Regrettably I can not give ZERO stars. This company is out purely to take the most they can from clients. Thier association with EasyJet should be looked into as both are seemingly unaware of each others requirments. Thier service is appalling and borders on (well, let's say inappropriate selling practices).

AVOID AT ALL COSTS. DO NOT USE AND IF YOU DO EXPECT TO BE TOTALLY RIPPED OFF.

Read every bit of smallprint as they are out to ensure you haven't.

Late for pick up -delayed by 1.5 hrs due to airline delays - waited another 20mins for shuttle pick up to car venue -despite requesting in airport pick up.
Told over 2hours late so car had been released -told they could upgrade cost £150 over what already paid to Go Rental-
Despite complaining said it was in their T/cs - not seen when booking via Go rental - beware they only give 1 hour grace past scheduled time.
Suspect car given was not an upgrade but the car I booked -certainly same size - drivilia argued not -is upgrade - had an enough defects on it -that could have come from stock car meet. Customer service -shocking -basically take it or leave it .
Worst car hire experience in 15 years - will never use again!!!

We now regularly use Drivalia when renting cars from Glasgow Airport. Prices are much cheaper than the on-site companies, cars are absolutely great as are the staff and the free shuttle bus transfer is hassle free. On our most recent pick-up on Friday 14th February Daniel was tremendous, thank you.

Booked a car from Glasgow airport - really good service at the time of pick up and drop off. Helpful and flexible staff. No problems. Yes - a 10 min shuttle service to the pick up point but it means no additional airport charges. It was quiet so no real waiting time at either end for the shuttle. Have used Drivalia in Italy - but the first time in UK - will use again.

Staff are friendly enough but don't expect to get the car you booked. I've hired twice from them in the post 3 weeks and their idea of similar is no where near mine. Both times the car I received was of a lower standard that I had asked for, yet you still pay the same price. 1st time I rented Peugeot 2008 and got an MG, there is no comparison, 2nd time I booked a VW Tiago and got a Fiat Tipo which is no where near the Vw. I understand you don't always get the exact car you book, I have been hiring card for over 35 years so over the world, however you generally get a fairly similar standard of car. I don't feel this is the case with Drivalia.

The worst car hire company I have ever dealt with - AVOID at all costs! despite phoning to make the booking two days prior, and was assured over the phone, after the employee allegedly checked their system , a car would be available for me to hire . Phoned Drivalia Paisley 4 times to get them to pick us up from the airport - was told on the second call, the car we hired was no longer available but could give us an inferior replacement, reluctantly agreed as time was of the essence. Phoned Drivalia again querying why we still hadn’t been picked up - this company is a total disgrace and don’t care about their customers. That was nearly a week ago, still waiting for the transfer to arrive! Needless to say we went elsewhere on the day when it was evident they had no intention of picking us up! I would not normally post such a negative review. I read the mixed reviews before placing an order - wish I’d considered the consistently appalling reviews before making my decision! Just make sure you have Plan B if you book with this branch.

Very pleased with the service we received. The polite and chatty staff in the Glasgow Airport branch couldn’t do more for us. Great value, they recommended cover and excess upgrades and upgraded the car for no extra cost. The shuttle transfer provided was really quick and arrived in good time to and from the airport.
Would highly recommend.

Car hire downgraded from a SUV to Fiat 500 on arrival at the airport when requested transfer from terminal to car hire location. 3 adults and 5 pieces of luggage had a cram into an extremely small car. Other cars were available but wouldn't offer an upgrade of car even if I offered to pay more.

The car was useless for our purpose but due to the time of year (26/12) the rates with other car hire companies were too high to go with someone else. We had a disabled person needing to use this car for transport when in Scotland and we couldn't take her out as the car was too small to accommodate her or her wheelchair. The car provided by Drivalia completely ruined out trip to Scotland.

IT TURNS OUT A RESERVATION DOES NOT MEAN YOU GET THE CAR THAT WAS RESERVED, it's not even confirmation that you will get any car at all.

Payment has to be provided in full for the value of the original reservation and not for the downgrade and then you have to wait for a refund (still no refund after 14+ days after returning car). Staff couldn't care less about what they are doing and actually become verbally abusive if challenged! Any email to customer service is not answered or acknowledged and it seems to be all about turnover and profit and nothing to do with customer satisfaction.

Terrible company to deal - AVOID!!!

UPDATE - downgrade reimbursement was calculated by Drivalia at £1 per day yet on the website the calculation should have been £11.00 per day. No additional way of fighting this without engaging with lawyers.

I need to hire cars every two weeks at Glasgow and this approach has cost Drivalia many thousands of pounds that they just don't seem to care about.

Excellent Service and Price

Our car was off the road for a while and we found a great deal with Drivalia, price was by far the best we could find for a good sized family car. Received great customer service from Daniel on collection and drop off. Experience of rental firms has been hit and miss, but would be happy to recommend Drivalia based on my experience with them.