I called ahead to let them know I’d be late!! The employee said that wasn’t a problem. When I arrived, they first tried to talk me into buying insurance, and at the very last minute, a rude employee t... See more
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See what reviewers are saying
Daniel at Glasgow Airport went above and beyond to help me! At what was a very stressful time for me he was understanding and kind.
Easy pickup, very relaxed checkout, clear instructions and no hassle. Had a bus to pick up and take back to the airport that ran like clockwork. Would use again in Glasgow!
We now regularly use Drivalia when renting cars from Glasgow Airport. Prices are much cheaper than the on-site companies, cars are absolutely great as are the staff and the free shuttle bus transfer i... See more
Company replied
Company details
About Drivalia UK - GLASGOW AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
35 McFarlane Street, Paisley, PA3 1SA, GLASGOW, SCOTLAND, United Kingdom
- 0141 611 7100
3.6
Average
456 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Excellent service !
Shuttle driver collected me within 5 mins of calling the number. Less than 5 mins drive to collect car. Gary on the desk was great explained everything really well, super friendly and professional and the speedy check in worked great too where I was able to upload all my documents quickly.
9 August 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
Harry was excellent consultant , I’d recommend the Paisley drivalia
9 August 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Gary is the number one!
9 August 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
Great service, really easy to both collect and return the car
8 August 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Asked to pay £2500 excess which can…
Asked to pay £2500 excess which can take upto 28 days to refund or £160 or £200 pound excess waiver which was non refundable…
How many people have £2500 in their bank account these days..
Of course you’re at their offsite centre with a take it or leave it option.
I left the £2500 deposit as I drive slow and safe, but none of this was in the pre booking, it looks opportunistic…
An American lady flipped her lid in front of me when asked for the same…
You can make your own mind up, as the excess waiver option cost more than the car hire…
31 July 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Rented a car from Drivalia at Glasgow…
Rented a car from Drivalia at Glasgow airport. The pick up service was very efficient and smooth. I had a tight return schedule to catch a flight at0850 with the office opening at 0800.
The staff member turned up early checked the car in and then drove me to the airport, all before 0800. Such friendly, efficient service is so rare from car rental companies. Thank you so much and I have no hesitation in recommending Drivalia.
28 July 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Daniel was excellent great customer…
Daniel was excellent great customer service very quick pick up
26 July 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Thanks Gary
All straight forward picked up at airport taken to the yard picked up car returned it to yard taken back to airport all good thanks Gary
18 July 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
We had the best experience at Drivalia…
We had the best experience at Drivalia Paisely all thanks to Harry. He was extremely helpful from start to finish with great attention to detail and excellent customer service! See you next time we’re in Scotland!
18 July 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
great service by Harry
18 July 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Effortless transaction
Daniel made the car hire system effortless and seamless. First time using them and will definitely use again.
5 July 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Awful experience
Booked a one-way car hire (cost £111) from their Glasgow Airport branch to Manchester Airport. After a 20 minute wait I was provided with a Peugeot 208 that had clear damage down the entirety of one side. My sign of at check out for departure took another 20 minutes due to the amount of damage not recorded by their team. In addition, the car has not been cleaned inside (it was absolutely filthy).
Upon complaining I was told this vehicle was all they would give me, and I could wait if I wanted it cleaned. But it was 15 minutes to closing time and I'd already been there over 40 minutes. The chap serving me seemed totally disinterested. So I reluctantly left feeling like I didn't matter.
I complained to the branch manager post hire through their website and was offered 10% off my next hire. Absolutely pathetic effort from them. Will not need their discount as wouldn't touch them with a barge pole again.
30 June 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Daniel is top notch
Daniel has been a wonderful help in getting my car rental processed and returning me to the airport. Definitely recommend Drivalia
17 July 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Horrible experience with Drivalia
Our experience with Drivalia at the Glasgow Airport was the worst I've had with any car rental company in my 25 years of renting vehicles.
We selected 12pm arrival for (2) 9 passenger vans. After a delayed flight, long customs line, and filling out a form for a missed bag, we emerged from the airport exit at 2.30pm (14.30). We called Drivalia to come pick us up as they are off-site. They informed us that because we did not arrive by 1pm, not only did they give our two vans away, but our booking is non-refundable under their policy! No vans, no refund, and definitely no help in finding an alternative solution.
Do not rent here no matter what. No matter how good the price. No matter how pretty the picture of the vehicle is online. Total scam.
26 June 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Terrible
All conditions were met, but the car was never provided. They said that I did not pass the credit check. But in the Experian report, no records about the credit check that day. My rating is 969/999 (Excellent)! Ref. GB206872330
Both EasyCar and Drivalia flatly refused to refund the money, without providing any adequate arguments.
Never use these services, all this is very similar to ordinary fraud.
Where law enforcement agencies are looking is unknown.
24 June 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Was very happy with service and the car…
Was very happy with service and the car but I was told i would get my insurance deposit back in 5 to 7 days
now i am told i am not getting a refund with the package i took 🤬
Update - Had a response so rude h basically said i was stupid and should have read the T & C's
Never use these people
12 June 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
I have used Drivalia twice this year…Appeal upheld
I have used Drivalia twice this year and on a previous occasion. Twice in Manchester which was an excellent experience. Once in Glasgow and had a very poor experience which was partly my own fault but felt that the agent did not give me fair hearing which did make me feel very disappointed. I was made to pay extra money for which I later lodged an appeal. The Manager refused my appeal but I insisted on taking the matter to a higher level. Drivalia have upheld my appeal and issued a refund for the amount charged for which I would like to express my appreciation. I will certainly use Drivalia again.
1 May 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great experience from start to finish!
Great experience from start to finish!
Pick-up was quick and hassle-free, and the car we received was brand new, spotless, and exactly what we needed. The price was very reasonable, and the staff were friendly, professional, and efficient. Would definitely use this company again and highly recommend them!
8 April 2025
Unprompted review
Reply from Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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