Drivalia UK Reviews 

Sanj and Alyna were a pleasure to deal with. Thank you for making the process seamless and making me laugh! Will gladly come again and hire a car with Drivilia

Booking process was fast and reliable, service brilliant, sanj was phenomenal

We have used Drivalia for years and always found them helpful and obliging, but this time when I couldn't get the Ryanair app to open to confirm my return flight details Kamila and Mehmet at Stansted went out of their way to help resolve the issues. Without the information Kamila helped me find in my phone we would have been really stuck but she patiently and constantly reassured me it would be alright in the end and it was thanks to them. Amazing service

The price was good. The car was clean and in good condition. I didn't have to wait long for the paperwork to be sorted. The staff both the young lady who booked me in and the lad who brought out the car were both very friendly and polite. They were exceptional in their service.

James was great. Many thanks

Excellent service, Ramy was quick and helpful and kind and he managed to get us a later drop off time, somehow it did not go through in the booking. Good experience Ramy and Abdyicah!

Avoid Drivalia. Appalling customer service and a policy that appears to contradict their own stated terms.

My booking was for 3:00pm. Because of travel delays, I called Drivalia that morning to let them know I would be arriving later and asked to move the collection time to 4:30pm. They confirmed that the collection time had been updated to 4:30pm as requested.

I arrived at 4:25pm — five minutes before the revised collection time that Drivalia had confirmed — only to be told that, despite having contacted them that morning, they had treated the booking as a “no show” and there was no car available for me.

What makes this particularly frustrating is that Drivalia themselves repeatedly state in their responses to poor Trustpilot reviews:

“We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.”

That is exactly what I did. I notified them in advance, gave them my estimated arrival time, and then arrived before that time.

They also state:

“We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time.”

Again, I wasn’t simply an hour late and hoping they would still have the car. I had contacted them well in advance, explained the situation and had been told that my collection time had been changed to 4:30pm.

So either the policy quoted by Drivalia in response to customers is not actually applied, or the staff at the branch simply chose not to follow it.

The consequences were significant. We were left without a vehicle and had to make alternative arrangements at short notice.

My advice: think twice before booking with Drivalia. A car rental company should make travel easier, not leave customers stranded through no fault of their own.

I will be interested to see how Drivalia responds to this review. Will they provide another generic stock response that gives the impression they care while somehow shifting responsibility back onto the customer? Or will they actually acknowledge what happened, apologise unreservedly and recognise the immense distress they caused by leaving a family with young children without the vehicle they had booked?

I know which response I would consider appropriate.

I had a very disappointing experience renting a vehicle from Drivalia and would not recommend them.

When I collected the car, I was told that the collision damage coverage provided by my credit card was not sufficient. My credit card provides up to $50,000 of rental vehicle coverage, but Drivalia insisted that I needed £60,000 of coverage or I would have to purchase their CDW insurance.

My main issue is that I could not find this £60,000 minimum coverage requirement stated anywhere on their website or in the documentation provided when I booked the vehicle. Had this requirement been made clear before booking, I could have made an informed decision about whether to rent from them.

Instead, I was put in a position at the rental desk where I effectively had no choice but to purchase their additional CDW insurance. The cost of the insurance was actually more than the cost of the vehicle rental itself.

The whole experience left me feeling that the pricing was not transparent and that important information had been withheld until I was committed to the rental. It came across as deceitful and felt very much like an unexpected upsell at the point of collection.

Based on my experience, I would not rent from Drivalia again and would advise others to carefully check exactly what insurance requirements they impose before booking.

Great customer care at the Heathrow branch. I had a problem with the car touch screen which wasn’t working. Abdullah took care of it and replaced the car quickly.

Gareth was very polite and helpful would recommend and will use again in the future

Perfect!! Great service!!

Sanj is wonderful and helped us get a nice car !

My booking was through EasyJet, due to my flight delay, I was unable to arrive within the hour of my booking. I was mandated to pay an extra £180 for an automatic car. Rental assistant kept stating the T&C even though I could prove my flight was delayed. Exasperating. Do not use this company and EasyJet were unhelpful too, kept waiting on the phone for 45mins trying to resolve. Avoid car rental with Drivalia and EasyJet.

Staff Abs and Dan always sorts me out. Excellent services and fantastic rates. Thank you guys.

Tiago Luton branch is very helpful

I would not recommend Drivalia.

I booked through the UK website, but when I arrived to collect the car, I was accused of booking through the US website using a VPN, which was completely false. I live in Italian and have an italian phone/number! I PAID IN POUNDS.

As a result, I was forced to pay an additional £175 for mandatory CDW cover, more than the cost of my original booking. There was no mention of this charge during the booking process, and even the staff member at the desk confirmed it wasn't shown on my reservation.

I submitted a complaint with EVIDENCE that my booking was made through the UK website and screenshots of Drivalia's own policy stating that Basic CDW is included for UK bookings. Despite this, they simply repeated that my booking was made through a "US source" but provided no evidence to support that claim and refused a refund.

Misleading pricing and poor customer service. I won't be using Drivalia again.

Drivalia is cheap car rental! However there are things you should know. First they will do everything to sell you the extra (expensive)insurance, if you do not take it the excess is 1,500 pounds. This is reserved from your credit card and not released for 30 days so if you need your credit card and don't have a huge limit on your card you may not be able to use it for 30 days. If you have to drop off the vehicle outside of opening hours then you have to pay 40 pound to drop off the key in a letterbox (nobody meets you), you then need to book a taxi or walk to the airport.

Update on this review I returned the car on Sunday morning st 07:30 having paid the out of office charge i left the car there.

When I received the check in report they noticed a very tiny chip in the windscreen which would be repaired for free for this they have deducted 1.500 pound from my credit card.

Thankyou for your answer I did this yesterday and have heard nothing as of yet

I have booked a car in drivalia, they are very helpfull and respectful persons specially for Sanj and Alina.

Sanj and alina both are very helpful

I use these guys all the time, and it’s never been any different for 4 years now.
Zac is always great and makes picking up the motor easy. Even though they’re cheaper than a the rest I’ve never had any issues dropping cars back like some of their competitors!