DriveDen Reviews 

3,402
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and the outstanding build quality of the products, such as roof boxes and boot liners, which fit vehicles perfectly and securely. Consumers also warmly appreciate the competitive prices and the user-friendly website that makes finding the right car accessories completely straightforward and hassle-free. However, some people mentioned experiencing unexpected delivery delays or frustrating issues with couriers failing to deliver parcels on the scheduled days. A few other people also felt that helpful customer communication and tracking updates were lacking when shipments failed to arrive within the expected timeframe.

What people talk about most

Product

Consumers find product to be positive, highlighting great quality, perfect fit, and excellent value for... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages frequently arrive quickly... See more

Quality

Users describe positive interactions with quality, consistently highlighting the solid and durable materials... See more

Price

People report high satisfaction with the price, highlighting competitive costs and affordable alternatives... See more

Order

Clients share positive opinions on order, highlighting how easy the online website is to use and navigate.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased Modula Falcon 550l roof box, it was delivered in few days time without any issues. Fast and professional delivery by DX, cant complain. Boxed and protected, promising ABS quality, wil... See more

Rated 5 out of 5 stars

This company sets the standard for customer service - nothing short of exceptional Ordered roof bars couple of years ago. One endcap fell off during wash I think Tried to order replacement caps - D... See more

Rated 5 out of 5 stars

Very easy to order online and model description and boot position very clear. Nat had no smell and despite arriving rolled up it quickly flattened out. Fitting was easy and it fits better than th... See more

Rated 5 out of 5 stars

Ordered a rear boot mat for a new Kia Sportage. Arrived within 2 days of ordering and is a great fit. Initially I thought it wasn’t right as it didn’t have the extended side pockets and also had cut... See more


Company details

  1. Car accessories shop

Written by the company

DriveDen is a leading UK retailer of custom-fit and universal car travel accessories including; roof bars, roof boxes, car bike racks, dog guards, car mats, rubber boot liners, ice scrapers and much more. So whether you're looking to protect your new vehicle or equip your SUV for your next getaway, DriveDen will have the tailored essentials you need to get road trip ready.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(3,402)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good!

I ordered the exact part I needed at a good price. It arrived very promptly. The whole process was good and easy. I would recommend and certainly use again.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Quality Product Easy to fit

This a great example of you get what you pay for.

The tailored sized guard is brilliant in terms of fit and build quality.

It was easy to fit and is very secure and unobtrusive in the car.

I am very happy with my purchase I feel it is excellent value for money and would certainly buy from DriveDen in the future without hesitation.

6 June 2025
Unprompted review
Rated 4 out of 5 stars

Roof bars

The roof bars seem to be fine and are good value for money.
The instructions were not clear and very hard to follow. I had not appreciated I had to build them myself from all the various parts.
It took a long time and I am still not sure if I did it right as there was no guidance around getting the width right or how far apart to space them or which edge faces forward or how or whether to clip the rubber seals supplied with the bars. Got there in the end.

8 June 2025
Unprompted review
Rated 5 out of 5 stars

I asked a question

I asked a question, which was answered promptly and to the point.

Order was delivered within 36 hours, along with a link to a video showing how to fit the part.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Astra roof bars

Arrived in allotted time, well packaged and easy to fit on the car. Very happy with the roof bars.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Ordered roof rack bars from DriveDen

Ordered roof rack bars from DriveDen - they arrived within a few days, which was excellent. Great quality, easy to fit on the car and at an incredible price - roughly half the cost of a comparative set from Halfords.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Head gasket went on Vauxhall corsa

Head gasket went on Vauxhall corsa, this is the first time I have used Dens autos.they started work on my car Tuesday and I collected the car on Friday of the same week. Staff are great friendly and helpful. I am a lady drive on my own and not once was i treated as if I didn't understand, I can't sing there praise high enough. All in all a fantastic stress free experience

30 May 2025
Unprompted review
Rated 4 out of 5 stars

Very good service

Very good service, mat seems ok, only slight gripe is being rolled up, the mat just wants to curl back into a roll so is reluctant to stay flat which will hopefully work out ok.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Quality and Fast Delivery

Having been badly let down by another supplier, I ordered a Boot Liner for my car early Thursday afternoon. Dispatched same day and delivered today, a little over 48 hours from ordering.

Fits perfectly.

Wouldn't hesitate to shop here again

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Corsa wind deflectors

Items ordered were exactly as expected and fitment to the car was very easy and quick!
Definitely use/ recommend DriveDen again for a quick and efficient service!

16 May 2025
Unprompted review
Rated 3 out of 5 stars

Very Poor Delivery by Yodel

Very Poor Delivery by Yodel. Driveden, Please look for alternative delivery companys. I was tracking my parcel every day and in contact with Yodel and was given wrong information reagrding the status of my order, it was clearly not at the status they said.

15 May 2025
Unprompted review
DriveDen logo

Reply from DriveDen

Apologies for this. To confirm, we no longer use this courier.

Rated 5 out of 5 stars

Spot on

Spot on, great set of roof bars I’m glad I paid the extra for the quality, fast delivery and well packaged

5 May 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service so far

Terrible service so far.

Order some roof bars on 23 April, and meant to be delivered on 26 April yet we are still waiting for them and it's the 3 May.
Poor communication and no update on what's happening.

3 May 2025
Unprompted review
DriveDen logo

Reply from DriveDen

Sorry to hear of your experience so far. We have reached out to you via email multiple times informing you that we were waiting on an update from the courier which did take longer than usual, apologies again for this. As this has now been officially noted as lost in transit, we have gone ahead and refunded the full cost of the item for you. Apologies again for any inconvenience caused.

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