Drumshack Limited Reviews 

4,105
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 334 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional advice, expertise, and friendly approach, making the purchasing process easy and personal. Many people highlight the high quality of products, which arrive well-packaged and exactly as described, along with a delivery service commended for its speed and efficiency, often offering quick or next-day delivery. However, some customers noted issues with order fulfillment, experiencing delays due to items not being in stock. These reviewers sometimes felt communication about availability was insufficient, leading to unexpected waits or concerns about sales practices.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection, with many customers praising items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, brilliant, and... See more

Order

Consumers generally report positive experiences with ordering, highlighting ease of use and quick dispatch.... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, expertise, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more

Rated 5 out of 5 stars

Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more

Rated 5 out of 5 stars

Every member of Drumshack staff has been so helpful in my recent purchases. The expertise and friendly approach makes choosing the right kit much easier. It’s a real personal service rarely found thes... See more

Rated 5 out of 5 stars

Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more


Company details

  1. #30 of 61 best companies in Music shop

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(4,105)

325 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

Great website, well laid out and plenty of selection. Picked up a tuner bot on there sale which was at a reasonable price and got delivered in not time at all.

9 April 2026
Rated 5 out of 5 stars

I've used these guys a few times now…

I've used these guys a few times now and the communication and delivery has been excellent. I always check here to see if these guys have what I want because the prices are competitive and the service is always top class.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Tama First Chair Replacemet.

Big Shout out fore Marco and Danny. Outstanding service helping me when my Tama Throne collapsed due to a faulty fitting that I discovered has now been replaced with new design. Had to buy a new seat which took 5 weeks to arrive but the alternative would have been 5/6 months just for the new part!
All back up and running. Great service. Highly recommend. Thanks.

1 April 2026
Rated 5 out of 5 stars

Thanks for the good customer service

We really appreciated getting an email after we had placed the order to let us know that the item was not immediately in stock. You gave us a timeframe for when it would be available and suggested an alternative product that we could buy instead if we needed the item quickly. In this instance we weren't in a hurry, but sometimes this level of customer service really matters as we sometimes are in need of something quickly. As it turned out, it was actually in stock at your warehouse and we got it the next day anyway.

20 March 2026
Rated 5 out of 5 stars

Tama Iron Cobra. I love it.

My order arrived quickly and in perfect condition, I am very happy with the product, best pedal I have owned (and thats a few!)- Tama Iron Cobra. I had the 200 version which is fantastic for the price, but this is the real McCoy. Superb bit of kit.

24 March 2026

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