Drumshack Limited Reviews 

4,099
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and expertise, providing brilliant advice and a personal service rarely found. The ordering process is described as easy and hassle-free, with many appreciating the quick dispatch and excellent delivery times, often arriving earlier than anticipated and well-packaged. Reviewers are highly satisfied with the products, noting their quality, accurate descriptions, and good value for money. However, some people experienced slight delays due to items being out of stock, which occasionally led to longer waiting times for their orders. A few customers also reported issues with orders not being shipped for a week or being informed that items were unavailable after placing an order.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection, with many customers praising items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, brilliant, and... See more

Order

Consumers generally report positive experiences with ordering, highlighting ease of use and quick dispatch.... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, expertise, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more

Rated 5 out of 5 stars

Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more

Rated 5 out of 5 stars

Every member of Drumshack staff has been so helpful in my recent purchases. The expertise and friendly approach makes choosing the right kit much easier. It’s a real personal service rarely found thes... See more

Rated 5 out of 5 stars

Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more


Company details

  1. #30 of 61 best companies in Music shop

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(4,099)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great cymbal

Great cymbal - the result of careful discussion over the phone followed by emailing videos so I could make a decision. Brilliant service and the best place to buy Bosphorus

24 April 2026
Rated 5 out of 5 stars

Drumshack were very helpful

Drumshack were very helpful from start to finish with getting a drum kit for my son. He wanted a specific kit which wasn't in stock and they were great at chasing the supplier and keeping me updated with expected delivery. Very kind and helpful thanks

24 April 2026
Rated 5 out of 5 stars

Service was great

Service was great, placed my order, but unfortunately the cymbals were out of stock, but drumshack were in contact quickly to let me know, and gave me an estimated time for the supplier to have them again and kept me informed. cymbals arrived perfect, well packaged. 100%will use again

24 April 2026
Rated 1 out of 5 stars

Item not in stock..again!

Placed an order over the weekend and got the confirmation.
No despatch notification on Monday so got in contact earlier today.
The item I ordered was not in stock. No indication of this online and no communication that this was the case.
I've had to cancel my order and shop with a competitor.
This is the 2nd order I've placed that that the item hasn't been in stock.
I've seen other reviews that with online stock this seems to be a reoccurring thing.

Might be a good idea for Drumshack to look into this issue and get accurate stock levels for their online store. Preventing unhappy customers and bad reviews...
Disappointing.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

There was a problem with a distributor, but the guys at Drumshack got it sorted quickly. Excellent service.

22 April 2026
Rated 5 out of 5 stars

It's tough to find music shops that can…

It's tough to find music shops that can offer great service and products. I have bought twice from drum shack and both times the items were well priced, actually in stock rather than apparently in stock but actually shipped from the wholesaler and arrived in perfect condition.

21 April 2026
Rated 5 out of 5 stars

Drum Shack; Simply the Best!

Drum Shack in Battersea is often described and quite rightly so, as an Aladdin's Cave for drummers. If they haven't got it, they can get it but wow! they do have a lot of everything. From vintage kits through to new ones, cymbals to suit every player and budget and more accessories than a drummer can shake a stick at! The service they provide in store is exceptional, a shop run by drummers for drummers. Their mail order service is second to none. Something that I alway say about any business is that their greatest asset is their staff, and the staff here are helpful and have a wealth of knowledge and understand your needs as a customer and drummer. If you are a day one beginner or a seasoned pro, Drum Shack is the place to go for all your drumming needs!! Brian B

22 April 2026
Unprompted review
Rated 4 out of 5 stars

Support your UK drum shop!

The product was not immediately stock and this is not always apparent when ordering. That said, they were in direct contact following the order and it did come fairly promptly (in about a week). Can't go wrong with Tama and I like to support UK shops like Drumshack who make the world a better place for us drummers!

17 April 2026
Rated 5 out of 5 stars

Easy

Great website, well laid out and plenty of selection. Picked up a tuner bot on there sale which was at a reasonable price and got delivered in not time at all.

9 April 2026

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