Drumshack Limited Reviews 

4,105
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 334 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional advice, expertise, and friendly approach, making the purchasing process easy and personal. Many people highlight the high quality of products, which arrive well-packaged and exactly as described, along with a delivery service commended for its speed and efficiency, often offering quick or next-day delivery. However, some customers noted issues with order fulfillment, experiencing delays due to items not being in stock. These reviewers sometimes felt communication about availability was insufficient, leading to unexpected waits or concerns about sales practices.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection, with many customers praising items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, brilliant, and... See more

Order

Consumers generally report positive experiences with ordering, highlighting ease of use and quick dispatch.... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, expertise, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more

Rated 5 out of 5 stars

Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more

Rated 5 out of 5 stars

Every member of Drumshack staff has been so helpful in my recent purchases. The expertise and friendly approach makes choosing the right kit much easier. It’s a real personal service rarely found thes... See more

Rated 5 out of 5 stars

Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more


Company details

  1. #30 of 61 best companies in Music shop

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(4,105)

325 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price with a reliable service

I don’t usually do reviews but you guys deserve a good one.
I ordered my Yamaha light hardware because I heard it was a game changer in a drummer’s life.
I told Ethan at Drumshack that I needed it delivered before my final rehearsal for the gig. It was supplied and delivered on time as promised!
Thank you guys N

30 January 2026
Rated 5 out of 5 stars

I had to wait a couple of weeks on my…

I had to wait a couple of weeks on my items coming into stock before receiving them by delivery..but communication to myself from drumshack was excellent on how long I'd have to wait from the start of the order til delivery..items arrived well packed and in first class condition 👍

22 January 2026
Rated 5 out of 5 stars

Great buy!

Great buy - Fab item, just as described, well packed arrived safe and sound! Just what I was looking for!!

23 January 2026
Rated 5 out of 5 stars

TD-07 V Drums

This is absolutely amazing…. And for the cost… It’s a quality product and plays brilliantly.

22 January 2026
Rated 5 out of 5 stars

Well priced product

Well priced product, a replacement for original order sorted rapidly and received next day. Gig fulfilled, I am over the moon with these service.
Thank you guys 🤘

26 January 2026
Rated 5 out of 5 stars

Good practice

The company kept me informed re delivery, my drum was safely packed and arrived on target and its beautiful

23 January 2026
Rated 5 out of 5 stars

Clear communication

Clear communication, when tje cajon i ordered wasn't in stock I was refunded the money straight away and was asked to confirm if I still wanted the product but needed to wait for it to be back in stock. Smooth delivery and great quality cajon.

15 January 2026

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