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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, most reviewers were unhappy with their experience overall. Many customers found the booking process for driving tests to be extremely frustrating and inefficient, with some describing it as a "disgrace" and an "awful system" due to the lack of available slots and issues with the online platform. People also reported problems with the service, including long waiting lists for tests, theories expiring before tests could be booked, and tests being unexpectedly rescheduled to distant locations. Some people were dissatisfied with the staff, citing instances of rudeness, unprofessionalism, and examiners who made them feel more nervous during tests. Conversely, a small portion of people felt satisfied with their experience, particularly praising certain examiners for being friendly, calming, and professional, which helped them feel at ease and pass their tests.

What people talk about most

Staff

Customers had ambiguous experiences with staff, with many reviewers praising specific examiners for being... See more

Booking process

Users describe negative interactions with the booking process, with many finding it incredibly frustrating... See more

Service

Reviewers highlight negative aspects of service, with many expressing dissatisfaction with the overall... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many reviewers expressing... See more

Location

Consumers find location to be ambiguous, with some reviewers recommending specific test centers like Peachman... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had my driving test on 19th June in Peachman way test centre. To be honest all went wrong since I messed-up with roundabout. However, when I thought i was missing the exit I asked my examiner for h... See more

Rated 1 out of 5 stars

Sort your driving test bookings out. How can people book tests then SELL on sites like Facebook for hundreds of pounds. Surely tests shouldn't be transferable! No wonder noone can ever book a test a... See more

Rated 1 out of 5 stars

Had a ar go for an mot and failed. Examiner gave failed sheet with all brake test readings saying needs front discs and pads, ok so replacing new parts at so called fault booked a retest car passed... See more

Rated 1 out of 5 stars

DVSA is absolutely disgusting. Wake up 5.30am and wait to book the test at 6am. few test dates come up and disappears before you click on it. This system is corrupted. Third party selling the booked t... See more


2.5

Poor

TrustScore 2.5 out of 5

237 reviews

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1-star

No history of asking for reviews

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2.5

All reviews

(237)

78 reviews in the last 12 months

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Rated 1 out of 5 stars

Illegal work going on

Never venture for a Driving license in the U.K. today onwarrds Most Corrupt company takes money from Agent's, Driving schools and Test Examiners. There is lot of corruption going on of taking money from the new learner driver's of making Full Driving License, Booking the Practical Test at the test center earlier than the actual date booked online by the learner driver. It has been reported several times about the same on email Public.Liaison dvsa.gov.uk;
customerservices/dvsa.gov.uk but no action has been taken, as DVSA and DVLA are all involved in this and people have to be caution about this before thinking of driving license. Earlier booking dates are not available because all this corruption that has been going on from years.
It needs to be brought to the notice of the Government High Officials.

8 April 2024
Unprompted review
Rated 1 out of 5 stars

Unprofessional

Unprofessional. I spoke to one of their reps today, I don’t remember his name but he was very unprofessional. His way of speaking was really annoying and he didn’t seem serious or even respectful.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

STUART- Horsforth

STUART- Horsforth

When arriving to my test I felt extremely anxious as it was my first driving test, but Stuart made me feel extremely at ease. He explained the test very clearly and when giving directions was also very clear and helpful. He made her comfortable conversation which supported me doing a drive that helped me pass as the nerves disappeared. Thank you!

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Andy the best!

I passed my driving test today in Letchworth my 4th try! I had crippling nerves but Andy made me feel so at ease! He was absolutely amazing! Truly a credit to you!

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Examiner - Harj

I had my driving test last week at Horsforth center, Leeds and my examiner Harj Bhambra was very kind. He was really soft spoken and easy to communicate with, easing all tension. It was my nth time taking the test and I can't sing enough of his praise for how well mannered and professional he was with his job. He was far from that typical “I am here to fail you” energy.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Great driving invigilator

Driving invigilator Jeff based in Northampton was amazing made the test a fun experience and calmed my nerves very well whilst on the test. Very happy to have passed thanks a lot

3 September 2024
Unprompted review
Rated 5 out of 5 stars

I had a great experience on my driving…

I had a great experience on my driving test with Antony in MK. He was friendly and made me feel comfortable which helped with my nerves as after failing once already, I was very worried about this. Thanks for a great second test 👍🏼

10 August 2024
Unprompted review
Rated 1 out of 5 stars

They claim it's because of covid but…

They claim it's because of covid but that's a bunch of lies now, The problem is it's the apps taking the appointments and then obviously having to pay for the apps, I'm not sure how somebody in Scotland can book a lesson in Kent. It's just ridiculous, And now it's got to the point you've got to share your own personal data with these dodgy app companies. What could sell it to private companies like your personal driving licence number... They've actually made it even more unsecure through their ridiculousness

31 July 2024
Unprompted review
Rated 5 out of 5 stars

I did a driving test yesterday at…

I did a driving test yesterday at Belvedere test centre, Woolwich road. I was very happy to have passed.
My examiner Roger was very clear with his instruction and i did not feel nervous around him. This is the first time I have seen him in this test centre.

I must also mention my amazing instructor Salah. He is the best a student could ever get. If you are a very nervous person and struggling with confidence and fear, then he is the one for you. Even if you give up learning to drive he never gives up on you. He motivated and supported me in every possible way. He was so determined to get me to pass.

30 July 2024
Unprompted review
Rated 1 out of 5 stars

Utter lack of respect for the public

We are in 2024, several years after Covid, and it is still impossible to book a driving test using the DVSA website, as dodgy instructors and driving schools book all the slots in bulk as they get released. This has been happening for over 2 years and nobody seems to mind that there are crooks who resell the slots at up to 4 times the normal price, because DVSA is utterly incapable to provide a functional service for the public. Shameful that nobody has thought about taking measures to stop this for so long.

31 July 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely corrupt and pathetic

Absolutely corrupt and pathetic, I’m surprised they’re not being investigated for corruption. Try getting a test date through the gov website, no dates available but you pay the workers at dvsa £250 for a test date, even when you get a test date the examiners then go on to fail you deliberately to which your back to square one, come up with another £250 for another test date, and it just becomes a repetitive cycle. It’ll probably cost you a minimum of £2k before you actually get your licence.

15 July 2024
Unprompted review
Rated 1 out of 5 stars

Incompetent workers

After importing a vehicle I was told that it's wasn't the same as UK spec. Ie Euro 6, Yes it was 100g co2 and under, confirmed by the manufacturer. After paying 5 figures to have this done at the recommended site. I was then told it needed a crash test. This vehicle has a n cap 5 star. I only did this as this is what The Worker had coerced me into by providing me with a list of contractors. All of which was an eye-watering amount and none of which I could afford. It has took me 18 months to save up and having to sell our own family vehicle. I Have provided all the date showing comparable date from the import country. This has left me thinking to leave the UK market all together. Left me in doubt all together. They are nothing much more than criminals stealing from the UK customers under white coller. I have complaint and never heard any thing back at all.

Use comparable Date.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Leeds horsforth examiner

Hi I’m an instructor in Leeds and for the first time in a long time I have come across the most calm, respectful and understanding examiner by the name of Paul. With his blue umbrella when it was raining he kindly asked me as an instructor to sit in the back seat so I’m out of the rain. The most important part for us instructors is that our students are not over anxious and nervous on their test. He made my student feel calm and relaxed he spoke to her with respect. She successfully passed 🙏🏽 and he gave credit to me too which gave me so much confidence. Thank you Paul for the feedback and most importantly respecting and speaking with a lovely manner to my student and me.

9 July 2024
Unprompted review
Rated 1 out of 5 stars

How?

How is anyone meant to book a practical test on your website if all test locations continuously return "No tests found on any date". The only way is to use one of the many scam price gouging web sites which you allow to operate, who charge a premium to give you any chance of getting a date.

7 July 2024
Unprompted review
Rated 5 out of 5 stars

Collins, excellent examiner 💯

Collins, the test examiner at the Widnes driving test centre, was incredibly warm and comforting. I was very anxious and running late due to childcare and school runs, so I rushed into the waiting room feeling scared. However, when Collins arrived, he reassured me and was friendly throughout the entire driving test. His engaging manner was both relaxing and comforting, and his calmness really helped me settle down. If I could give him more than 5 stars, I would. He is an excellent examiner.

17 June 2024
Unprompted review
Rated 1 out of 5 stars

Canceled test 15 mins before test

Canceled test

This is a Government body ! They canceled my son’s test while he was sat outside the test station in Tottenham . They then make it so difficult to get compensation for you £200 we had to pay the instructor for use of his car and the same for the next week when they reappointed the test for . Unfortunately he failed the week later so we tried to book another test which was impossible ! They are being hacked and have no test dates they are stolen as soon as they become an available. The only way we could get a test was on the black market for £250 what should cost £65 . Typical of the way these departments is run by amateurs and corrupt people !

8 May 2024
Unprompted review

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