Dyson UK Reviews 

God forbid you ever have an issue with your order - customer service is non-existent. Entirely incompetent, giving the same generic answer each time. My order wasn't delivered and I have been trying to arrange a replacement or refund for over a week now. Make sure you buy with a credit card so you can do a chargeback!

I ordered a very expensive fan, nearly £1000, which stated that if ordered before 9pm, next day delivery was guaranteed.
It was only after I had paid that I received notification that there were delays of 1-2 days due to high demand and hot weather.
I contacted Dyson chat line and was assured that I would get my delivery the next day as promised, seeing as I’d ordered before 9pm. As I hadn’t received notification of despatched the next morning I told them I wanted to cancel my order, but was advised that if I received notification of despatch before I received confirmation of cancellation then I should re-contact them and someone would cancel despatch direct with the courier.
I received notification of said despatch and was told I had to wait until I received cancellation, 24-48hrs, before anything could be done and
there was nothing that could be done to stop its journey with the courier. I asked to speak with a supervisor but the operator said he’d liaised with them already and nothing further could be done.
So if the item has already been despatched, the team to cancel it hasn’t even read it then they’re obviously hoping that one I take delivery of the item, I might decide to keep it.
Absolute amateurs. None of the teams or their computers are linked, the customer service reps are given minimal abilities and none of the written or verbal quotations mean anything whatsoever.
What a complete joke of a company and a waste of my time, effort and money. After this farce is complete I will never order from this pathetic and inept company ever again.
Further to the above, several more calls to Dyson left me with no more useful info, I had no idea when my order landed back with them, I received no email updates, nothing whatsoever!
I subsequently contacted my credit card company to ask their advice about claiming my money back but luckily that day my refund had landed so I didn’t need to pursue things further. I never received any communication to state that they’d received my order back at the warehouse, that it had been checked in, that they were issuing me with my refund… absolutely nothing from them.
DO NOT ORDER FROM DYSON, THEY’RE A JOKE AND COULDN’T ORGANISE A P-UP IN A BREWERY!

Dyson guaranteed next day delivery. But fan didn’t arrive. Obviously bought it for the heatwave. Their customer service is appalling. The call centre have no idea what is going on and couldn’t explain why Royal Mail had been told not to deliver it. The first call to customer service and they said I would definitely get it by the end of the day. Didn’t arrive. Still no idea when it will come. They offered £10 compensation which I had to claim so not even a direct refund. The call centre appears to be in India and the staff just repeat a script and can’t answer specific questions. I won’t buy from them again. The products might be good and my old Dyson vac is great but their service is dreadful. Would be better buying something cheaper from a shop. Really disappointing.

Ordered a Hushjet Mini on June 3rd for an overseas Wedding. It didn’t arrive as scheduled on the 4th, so I asked for a redirection the following day to my local Post Office - it didn’t arrive, then Parcelforce said it would be delivered there on the 5th - it didn’t arrive. Then
after several phone calls with Customer Service Agents, which was a complete waste of time I finally got an email saying it would be delivered on the 10th - yep IT DIDN'T ARRIVE. I was then told it would be escalated AGAIN and finally got an email a week into my trip to say it had been lost, so did I want another one (hardly as it was now a complete waste of time) or a refund - appalling customer service and communication

Sent my vacuum back to Dyson for a fault it was repaired and sent back delivered to the wrong address no photo no signature I have been waiting for a week for DPD and Dyson to resolve this matter DPD are incompetent and Dyson are probably more incompetent in finding a solution this is the worst customer service I have ever experienced Dyson brand themselves as a quality item but unfortunately the aftercare repair service is the worst service I’ve ever experienced

My V11 is cutting off. Same issue happened twice, even after the main body replacement. Customer care says there is no warranty for the body parts, which is not what it says on the website

I've always associated Dyson with premium products and premium customer service. Unfortunately, my recent experience has been the complete opposite.

After troubleshooting my vacuum with Dyson's support, I purchased a new battery and replacement filters in an attempt to fix the problem, only to discover that another part needed replacing. I placed an order for that part on 15th June and was told it would arrive within approximately 10 days.

When nothing happened, I had to chase Dyson multiple times by phone and email. Each time I contacted them, I received different and often conflicting information. Eventually, after several follow-ups, I was told that my order had never actually been processed due to a technical error on Dyson's side.

Instead of resolving the issue, I was then asked to place the order all over again and wait a further 14 working days.

As a customer, this is incredibly frustrating. Had Dyson processed my original order correctly, I would already have received the part. Instead, I have spent time chasing updates, trying to understand what is happening, and still don't have a working vacuum cleaner.

The timing couldn't be worse, as I'm currently in the middle of a flat renovation and need my vacuum cleaner every single day.

I appreciate that technical issues can happen, but what disappointed me most was the lack of proactive communication and the inconsistent information I received every time I contacted customer support. For a company that positions itself as a premium brand, I expected far better systems and a much higher standard of customer care.

I hope Dyson improves both its ordering systems and customer communication, because at the moment the service simply doesn't reflect the quality or price of its products.

Usually big fan of Dyson and their customer service .
However had on going issue with Hoover mop
1506320596
Needs to go for repair will be 2 weeks before I get it collected and back .
Poor customer service today and now I’m with our floor cleaning with 5 children and pets .
I think you can do better Dyson :-(

Bought a Cool upright fan. It’s criminal that it’s called a cool anything. Basically a normal fan, sleek and powerful but just blows hot air around. It is literally fraudulent using the word cool. Should be under £100 will be returning

Product may or may not be good but delivery is awful. Ordered a fan with free next day delivery. Order was confirmed within 1 hour. Next morning received notification that product had been shipped and was given tracking number. 24 hours after placing the order the tracker is showing that it has still not been collected by the courier. Spoke to customer services who said they were very sorry. Full stop. No suggestion as to when it might be delivered but they did say they were very busy so I guess that's OK. After me pushing they said they could refer it to the operations team or I could make a complaint. I said I would like to do both. I asked when I would get a response and was told the operations team aim to respond within 3 to 4 days but she couldn't say when I would get a response to the complaint. So an item that was sold with next day delivery may or may not be delivered sometime but no-one knows when and I may or may not get a response from Dyson in 3 to 4 days. Or longer. Or less. I'm not sure the person I spoke to really cared.

As a long-time Dyson fan who has always been thrilled with their products, my experience with the new Hushjet Mini has been a massive letdown. It looked like the perfect companion for the current 35°C UK heatwave and summer holidays, but it honestly shouldn't have passed quality control.

The biggest issue is the irony of the name. There is absolutely nothing "hush" about it. The noise level is comparable to a commercial jet, making it completely unusable on a bus, a plane, or even by a quiet pool. Even on lower settings, it turns heads for all the wrong reasons. Furthermore, while it moves a lot of air, it just circulates hot air without actually cooling you down. On top of that, the unit is surprisingly heavy, and the intense vibrations gave my hand pins and needles after just 5–10 minutes of use. The poor design means you need to hold it above the air inlet holes, this doesn’t give you much room to grip it comfortably!

At £99 directly from Dyson, this feels like a complete waste of money and has seriously dented my trust in a brand I used to love. I hope this saves someone else from making the same mistake.

Courier stated they tried to deliver…well the courier must have been either/or The Flash/Invisible Man/Person…sit on a throne of lies…plus filter price is shocking (that’s I know is not relevant but I thought I’d throw it in there…

Yesterday I purchased 2 Dyson PC1 cooling fans and asked that they be sent asap due to health issues. I did not receive any notification of despatch but both were delivered today and first impressions are really great. However I did have to contact customer service as I thought I had made an error registering the first one. I am old and my eyes are not as good these days. The customer service line tends to be answered by staff whose accents I find difficult to hear properly. To save embarrassment to both parties I feel there should be a customer service email address to which I could send a clear message and receive a clear answer. I do not use social media. Staff are patient, but I have to spell out words or email address. To be able to send an email would be quicker all-round in terms of time and effort. Surely this isn't beyond the capability of Dyson, or is it that they lack the will to care for older customers?

Worst experience I've ever had the misfortune of experiencing! Ordered a £12 part for our Dyson, was told allow up to 10 working days, waited 12 and still order hadn't been shipped so called customer service. They apologised and said they'd escalate the situation. We're now at 20 days since I placed the order so rang again, got some up himself nobody jobs worth trying to tell me I was advised it would be another 5 working days from when I phoned, I was never told this neither did Dysons communication state this! Next day I receive an email stating they've cancelled my order!? Absolutely disgusting behaviour from a company that sees themselves as cutting edge!! Avoid like the plague, I'll be buying much cheaper, and better Shark devices next time!!

Over 3 weeks I've been waiting for my hoover parts with 7 phone calls, I've so far had the wrong parts sent I've been double charged, I've raised complaints and still no working hoover. Mangers don't call back all that happens is they escalate your complaint and then you hear nothing.

Such a shame Dyson used to win award for their products and customers service, not now and I won't be purchasing for them again. They have lost a customer of over 15 years

I tried for over a month to get my broken fan repaired. I waited in on 5 separate occasions taking time off work and no one ever showed up.

When you speak to the online support team they apologise and say you have to rebook the repair, I just gave up in the end. There's seemingly no way to escalate or raise a complaint and speaking to the agents is like speaking to a stuck record.

Save your time and your money and don't get a Dyson product in the first place.

Customer Service was not helpful at all.

Either Dyson's delivery team or Royal Mail made a mistake with this order. We were told that our address could not be found, which is simply not correct. Royal Mail has delivered to our address many times before without any issues.

I contacted customer services via chat, but unfortunately they were repetitive and did not actually resolve the problem. Whilst a refund has been issued, this does not solve the issue that I am now left without a fan during a heatwave.

I hold Dyson responsible for this situation. As the retailer, Dyson should work with its delivery partners to ensure orders are delivered successfully. To make matters worse, the item is now out of stock and the price has increased by £100, meaning I cannot simply reorder it at the same price.

I also specifically asked what measures would be taken to ensure a successful delivery if I placed a second order, but this question was repeatedly avoided and never answered.

Overall, I am extremely disappointed with the service I have received. The issue was not resolved, I have lost the opportunity to purchase the product at the advertised price, and I have been left with little confidence in ordering directly from Dyson again.

Purchased a £600 vacuum online with the promise of a next day delivery. 36hrs later the R,Mail tracking information provided is still expecting the order, went on the customer service chat bot to be told they’re don’t know where the order is”it’s probably been delayed”because they’re busy”hopefully a further 24/48hrs”

I really wish I could give a minus 5Star review for the Customer Support system.
Bought a Dyson Fan from Curry’s last July 2025 and used it only for a few months last year and May & June this year when it stopped working, changed the fuse but still not working.
So took it back to Curry’s and they were very helpful and contacted Dyson on my behalf today 23/6/26 but Dyson would not offer to replace and wanted to collect and repair with no offer of a temporary loan fan on the hottest day of the year. Curry’s even asked Dyson if they could replace it but NO it has to be repaired by Dyson, which is now going to take upto 2 weeks or more.
It’s so frustrating to find the Dyson are not able to consider helping a 75 year old customer on the hottest day of the year without any help.
I hope Mr Dyson can feel cool by the way his company operates under such extreme conditions and unhelpful operatives in customer service department, should take a look how Curry’s operate who were helpful but their hands were tied by Dyson.

Failed right out of the gate... Ordered a £600 vacuum that was supposed to have "free next day delivery" which I am sure I've paid for within that purchase price. Didn't happen, no delivery, no explanation, their tracking says it's gone to Parcelforce, but Parcelforce say they are still waiting to receive it from Dyson. Meanwhile I have no vacuum cleaner. Support was worse than useless as I wasted 20 minutes trying to get them to investigate only to be repeatedly told "we have next day delivery, you will get it today, the system just needs to refresh". What a pathetic joke. Should have visited Trustpilot first - they only have 1.9 stars, I would have saved my money and gone elsewhere. Don't waste yours!