Dyson Portugal Reviews 

A complete disgrace.
I find it deeply disrespectful that such an expensive brand relies on WhatsApp to communicate with its customers.
What’s even worse is going through the endless WhatsApp ordeal, finally managing to schedule a pickup for the faulty equipment, taking time off work — only for no one to show up. No call, no apology, no attempt to reschedule. I refuse to go through WhatsApp hell again.
After this experience, I will never purchase anything from this overpriced, delusional brand again.
They treat their customers like garbage.

I want to share this with anyone who wants to preserve their sanity--stay far away from this company. My Airwrap broke in May. It's under warranty. The company told me I was due a replacement, but first they had to pick up the old one. For the next 3 MONTHS, I called almost every week to ask when it would be picked up. The customer service is a form of psychological torture. The person says "I need to escalate this to the dedicated team. They will follow up with you in 3-4 business days." I never EVER got any follow up. So, I'd call again and I get the same exact message. Over and over and over for months on end. I asked them countless times if I could mail the machine to them. Not possible--they just wouldn't allow it. Finally in early August, they gave up on their pickup guy. I got an email showing the replacement machine I was going to get. That was early August. 6 weeks later, still no machine. They wouldn't give me tracking information. All I got was, "rest assured, I will escalate this to our dedicated team. In 3 to 4 business days, someone will get back to you." And over and over again. It's now September 18th and I still do not have the machine. I would burn this company to the ground if I could. I have never in my life experienced something like this. That machine was close to 600 euros! How this company is still in business is beyond me.

Absolutely hopeless. A complete waste of time contacting them. Did not solve the issue with a Dyson hot&cold purifier and managed to do it myself.
An absolute disgrace for a premium product.

Oh man, I wish I’d read the reviews before ordering. Same story as many others: paid in full, waited over two weeks, no delivery, no refund. Support is just copy‑paste answers from what feels like a chatbot — totally useless.

This has been a frustrating, time‑wasting experience. No delivery, no refund, and poor communication. I won’t be ordering here again and can’t recommend this store to anyone.

Very disappointed with Dyson Portugal service

We paid for a vacuum cleaner last Friday. On Dyson’s website it clearly says delivery should take 24 to 72 hours. However, when contacting support, we were told it actually takes 3 to 5 working days (which is not mentioned anywhere on the website, but fine).

Today is already the 6th day, and the order still hasn’t been delivered. There have been no updates for a whole week, tracking information hasn’t changed.

Customer support is only available through WhatsApp, which feels very unprofessional for a company of Dyson’s scale. The replies are mostly copy-paste messages, not real assistance.

We chose Dyson because of its reputation for quality and service, but the reality has been the complete opposite.

👉 Bottom line: money charged, no product, no updates, and no real help from support. This is absolutely unacceptable for a brand like Dyson.

They canceled my order which I was waiting for 3 weeks. Told me to make another order. I made it, contacted them to make sure it’s in stock and will be delivered. Support said - “don’t worry, it’s confirmed and is already with the delivery partner”. I canceled my hair appointment because I was going to do it myself with the frigging dyson. 3 days later - order is cancelled.
Support outright lied multiple times. Even after the order was cancelled for the 2nd time, they were saying some bs, that it’s going to be delivered soon. Scam

To whom it may concern,

This has been, without question, one of the worst shopping experiences I have ever had with a supposedly premium brand.

We placed an order for a Dyson Airwrap 2x over a week ago. According to your website, delivery should take 3–5 working days. After three days with no update, no tracking number, and no confirmation of shipping, we contacted your support through WhatsApp. The reply we received was that it would “definitely arrive by Friday.” That was not true.

Today, after calling customer service, we were told something completely different: that the product is out of stock due to “very high demand,” and that maybe it will arrive by next Thursday—which makes the total waiting time around 14 days, not the 3–5 days promised. This is misleading advertising, false promises, and complete lack of transparency.

At no point did Dyson proactively communicate delays, shipping status, or stock issues. There has been zero customer service—no updates, no solutions, and no respect for the customer. Instead, the responsibility was left on us to chase down information that should have been provided from the very beginning.

Frankly, for a company that claims to be “premium,” this experience feels like dealing with the biggest bullshit company ever. Dyson Portugal’s handling of this order has been unprofessional, careless, and downright insulting to customers who put their trust (and money) in your brand.

If Dyson cannot provide basic communication, honesty, and respect to its customers, then you should stop pretending to offer premium service altogether.

They just don't deliver orders. Ordered on the 27th of July, from the 31st of July it is in home delivery. Today is 8th of August, no updates neither from carrier, nor from support. Support just ignore requests, provide FAKE tracking numbers (literally random combination of digits) and promising that "rest assured". Will never order from dyson.pt again and don't recommend anyone to do so.

I had the worst experience ordering from Dyson Portugal, and I strongly advise against purchasing anything from them. On June 22, I ordered products to be delivered to the Azores, and it’s been a total disaster since. There have been zero updates on my order, and Dyson’s customer service is an absolute joke. I’ve called multiple times every week, and each time, they promise to follow up in a day or two—spoiler alert: they never do. It’s clear they have no intention of helping or resolving issues.

To make matters worse, Dyson Portugal uses Transaher, a shady shipping company with countless terrible reviews, which pretty much guarantees your package will never arrive. They claim my package is stuck in customs for a delivery from Spain to Portugal, which is absurd for EU countries and smells like a scam. They keep demanding my ID number or NIF, which I’ve provided multiple times, yet nothing moves forward. It’s just excuse after excuse.

The worst part? I convinced a friend to order from Dyson Portugal too, and now we’re both out of pocket with nothing to show for it but wasted time and frustration. This company is completely untrustworthy—save your money and avoid Dyson Portugal at all costs. They’ll lie, stall, and leave you with nothing but regret.

This company does not issue invoices with tax number . They say that once the invoice is issued they am not change it , I ordered online and filled in the section for tax number , it was not issued in the invoice . This company is not operating according to the fiscal law in Portugal

I never thought I will say something like this, but here we are.

Their laser vacuum cleaner is addictive.

States 72 delivery. Nearly 2 weeks and no package. Expected much more from such a company. Response time very slow

Dyson is providing delivery times that said the package will be deliverd within 72hours. One week after my order Dyson gave my Package to transaher without providing a tracking link. After contacting dyson they gave me a Link. Now this is again 2 1/2 Weeks later and my Package arrived today. After several times where they tryied to deliver they said they cant find my adress. AlsoI never got a call from a driver. Well now my Package arrived and i am happy but having such a long delivery now a days is crazy especially for a Company like dyson where you dont expect that kind of delivery.

Subject: Complaint - Dyson HP04 purifier filters & Questionable Business Practices

On December 12, 2024, I purchased HEPA filters for my Dyson HP04 purifier, following the recommendation of your Dyson sales team, for a total amount of €99. The filters were shipped by mail and delivered on December 17, 2024, however, I found that they were not compatible with my purifier model.

The next day, December 18, 2024, I tried to resolve the situation through the telephone support service, but unfortunately without success. I was instructed to contact the online chat service (case number 43484364), where, after sending photos and videos of the old and new filters, the incompatibility of the filters was confirmed. The Dyson service center told me that I should return the incorrect filters and make a new purchase of the appropriate filters through a payment link in the amount of €78, which I did immediately.

On December 20, 2024, I returned the incorrect filters and, to date, I am still awaiting reimbursement of the amount of €99 that I initially paid.

To my surprise, on December 27, 2024, I received two boxes containing only the filter housing, and not the filters themselves, which makes my purifier unusable.

This experience, coupled with the difficulty in obtaining the correct replacement parts, leads me to believe that Dyson intentionally manufactures appliances with limited lifespans, forcing customers to purchase new units once the warranty period expires. Dyson sells these appliances at a premium price, only for them to become unusable due to a lack of available replacement parts.

I urge potential customers to avoid Dyson appliances to prevent being misled as I have been. I demand a full refund for the incorrect filters and a resolution to the missing filter elements that render my purifier unusable.

Very disappointed with my experience with dyson pt customer service.
I placed an order during black friday to take advantage of their offer and unfortunately the vacuum cleaner was never delivered. I've tried to contact dyson and the carrier several times but they haven't got in touch despite my numerous requests. As a result, the vacuum cleaner has gone back to dyson and I have heard nothing despite my numerous reminders.

Storage case needed
I think Dyson should provide a self/standing case on wheels where the unit and the extra bits can be stored tidily and named.

Easy to resolve even minor problems

The package is in delivery company since 31 July and nobody tells when I receive it

Purchased a vacuum I cant even get serviced b/c the 'customer service' line is never open. When I managed to get to someone they said the line had just been closed for a month (no reason). The software is faulty and keeps saying " clean filter "

Excellent fast service. I had a problem with a newly purchased hoover head. They replied very fast in email and then in the chat and after showing my videos about the problem they offered a replacement, which was shipped also very fast to my address