Dyson Portugal Reviews 

Service level is a disaster. Nobody cares about the needs of a customer. Considering the price of products Dyson should have payed a minimum attention to the level of service you provide. I ordered (1890249025) an item and the delivery was scheduled on 5th of October. I reconfirmed this date through the system and with Dyson managers at Dyson, but did not receive my purchase on the scheduled date. Nobody called and explained that delivery is shifted , no feedback, nothing. Awful experience. Managers can not reach logistic company , can not explain what's happening with the order . Is that a normal thing to receive this level of service when u buy a hairdryer for 600 eur?

best products, best prices by far, fast delivery

Today is 4 of July, I still don't have my Dyson!!!!! I bought it 21 of June
delivery service is terrible! Why don't they deliver on weekends? why do they not know the time when the courier will be? why is the service and logistics not working??? I pay not small money for a service which is not present!

The delivery process was a total disappointment and quite honestly unprofessional!

Delivery courrier: Let’s me pick a date, doesn’t deliver on that date and sends me no message. I was away from my apartment for a few days and missed the first 2 delivery attempts. Courrier company left a message in my postbox but didn’t send me an email. I followed up with Dyson Helpdesk and then they told me to call the courrier as their website didn’t let me reschedule.

Anyway, that delivery company is the worst experience ever!

Dyson email communication: I received an email from a Dyson employee on 3 May saying “Please see attached file”. The email had no subject , the email text is meaningless and the attachment was named “.pdf”. This looked like a scam email to me and I naturally deleted it . Dyson employees don’t know how to send professional emails?

Dyson Helpdesk was good!

I Hope the product is useful.

Great, simple order and delivery. Super quick shipping

The product is just amazing. It changed my life.

I've placed my order on 23.02, than I've received email confirmation about shipping on 28.02 without tracking number and estimate delivery day or time, I was out of city for a couple of days, and i texted in whats up customer support and warned them that i will be out for few days, when the delivery is coming? i didn't get any reply! since the emailing moment no one didn't reached me, no one hasn't sent any email or sms about delivery day and time!!! today is 6.03 and there is no any information where is my order and when they will arrive! The customer service doesn't help nothing! 0 INFORMATION ABOUT DELIVERY SCHEDULE !!! Do I have to stay at the house 24/7 ?? this is customer service for your clients? WORST service i ever saw in my entire life!!!! CHANGE YOUR ATTITUDE AND DELIVER WITH A NORMAL COURIER!

By the way! I haven't received my order!!

YOUR CUSTOMER SUPPORT DOESNT HELP AT ALL! they don't do nothing! every one is saying i don't know! I HAVE A PROOF THAT I WAS AT HOME ALL DAY LONG!

I returned a product on the 26th of December and after 2 months I still didn't receive my money back. I called customer support a lot of times and they didn't manage to properly solve my reimbursement. They were always saying that this will be solved soon but it already passed 2 months and I don't have my money back. This is unacceptable, it is the worst customer experience ever.

The WORST experience ever! I didn't get the order after more than a month. I have not received any refund. It is ridiculous! Communication is awful, I need to call day by day and tell the whole story from the very beginning to try get my money back! It looks like a fraud, can't believe that Dyson can work such a horrible way. I'm very disappointed and sad by this experience. Hope that finally I will get my money back...

Take a look at my chain of discussions with your WhatsApp representative and my phone conversation with your phone representative.
I have been a customer of Dyson for over 30 years and my last 2 purchases were an absolute NIGHTMARE! Your quality has gone down hill and your customer service is an absolute joke.
I would recommend NOT buying from Dyson until they do something about whatever corporate jerk they hired to cut corners on quality to justify his 7 digit salary!!

Sure many of the products Dyson makes and engineers are great, very expensive but are indeed distinct. What I would never expect was that after purchasing directly from them every aspect of the aftersale would be a real nightmare.
It started with the shipping, received an email about it being delivered by Transaher which was supposed to arrive on the 21st October, and it did, but was not notified at all, neither the Dyson customer support could give me any answers, or did ever reach back to me about the situation, it was me who had to find out the courier left a note on the lobby of my building, which sat at the lobby table for almost a week until someone let me know it was there, and them by reaching out to them was I able to reschedule a new delivery, which if I hadn’t reached out would probably never have received my order or be contacted about it.
Long story short, the product I bought was not the one my wife was expecting, so I asked Dyson for a trade, which they said they don’t do, so I had to return the product, wait for refund and then make new order.
Order was sent back on the 2nd November, and arrived at Dyson’s warehouse on the 7th, and until the present day, no refund has been made, and no sort of explanation has been given to me about why it’s not been made yet, aside from that they escalated the situation to their administrative department, which I cannot contact, nor do they contact me back since the beginning of the return. Dyson stated the refund could take up to 14 days, which is now around 30 days since the product was returned to them, and 38 days since the beginning of the return process.
The people that work on customer service via phone and whatsapp are friendly and usually don’t take long to respond, but they are not very helpful because they can’t really help out more than give the usual; “we’ve escalated the situation to the administrative department, and they should contact you soon; which they never do, and the customer service people are the ones who have to deal with the incompetence of the superiors and the people who manage the clients money.
I’m actually flabbergasted about this situation, because this has, easily, been the worst experience with a company I’ve had in my lifetime. There’s just no explanation to all the mess this return has been… they don’t even know if my return was actually returned, to which I was the one who had to send proof of the courier collection, and basically have to be the one asking the questions. And to top it all, they are obliged by Portuguese law to send refund until 14 days after the return process started, after which they are legally obliged to pay double the amount to the client, and the administrators response was something along the lines of; “our terms and conditions are the ones on the website. If you think you’re entitled to such double refund, you should seek legal counseling!”
One can only conclude with a citation from Queen’s ‘Bohemian Rhapsody’:
“Is this the real life? Is this just fantasy?!”

Still have not received my item….despite multiple calls and emails. I am told something differently each day. They claim no one can speak to a supervisor, and they can’t send me a new item since they have lost my first one. I have been told I should reorder at a higher price!

I have ordered 4 fans from Dyson website, which promised 72 hours delivery. 2 weeks later, I am still waiting on an update on the delivery. Contacted Dyson customer service 3 times and only received promises that I will hear regarding my delivery “soon”, without any results. I have been a loyal Dyson customer for many years in 3 different countries, but will never buy anything from them again.